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  # 1324774 15-Jun-2015 09:56
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swine:
sbiddle: Not sure what map they're looking at.

The Chorus coverage map


im looking at the chorus coverage map and that address says:

 

 

Network capability

 

  • Broadband > 20 Mbps (with the right modem and plan)
  • Broadband > 5 Mbps

so VDSL is avaliable at that address

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  # 1324776 15-Jun-2015 09:57
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All of Kingston shows as VDSL2 on the Chorus Coverage maps.



 
 
 
 




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  # 1324781 15-Jun-2015 10:12
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When I search it autocorrects to ...

Near 88 Hampshire Street, Hull, Kingston upon Hull HU4 6PZ, UK


Bug in the coverage search app?

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  # 1324784 15-Jun-2015 10:14
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swine: When I search it autocorrects to ...

Near 88 Hampshire Street, Hull, Kingston upon Hull HU4 6PZ, UK


Bug in the coverage search app?


no because you need to add otago to the end of it





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  # 1324785 15-Jun-2015 10:16
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When I search for 226 Kent St, Kingston (which is the same property) it correctly finds:

 

 

 

NETWORK CAPABILITY

 

  • Broadband > 20 Mbps (with the right modem and plan)
  • Broadband > 5 Mbps

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  # 1324786 15-Jun-2015 10:18
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which means VDSL is avaliable with the right plan and device



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  # 1324787 15-Jun-2015 10:18
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Jase2985:
swine: When I search it autocorrects to ...

Near 88 Hampshire Street, Hull, Kingston upon Hull HU4 6PZ, UK


Bug in the coverage search app?


no because you need to add otago to the end of it


Thanks for your help mate.

 

I suspect they are still using their Thompson Speedtouch modem too (would that even work with VDSL?)

 
 
 
 


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  # 1324789 15-Jun-2015 10:20
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Having looked into this a little further I actually think there is an issue with the overlays in that area in CCM (which is a coverage tool that isn't public - the public website uses the same data). It shows VDSL2 coverage everywhere in town, but shows no ADSL2+ availability.



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  # 1324793 15-Jun-2015 10:22
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when you sign up to a plan they generally give you a new modem that will work, your just locked in to a 12 month contract

you can also ask your ISP for a prequal which should give you an estimated speed for the location, so you get an idea of what you could expect when on VDSL.

as part of it they will also send a tech out to install a dedicated VDSL jack point (VDSL only no phone) and a master filter/splitter, to help maximise your speed. this again is generally part of the 12 month contract and doesn't cost much extra.



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  # 1324797 15-Jun-2015 10:24
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sbiddle: Having looked into this a little further I actually think there is an issue with the overlays in that area in CCM (which is a coverage tool that isn't public - the public website uses the same data). It shows VDSL2 coverage everywhere in town, but shows no ADSL2+ availability.


Wow, thanks for looking into it a little further.

 

 

 

So is this something like an oversight of some sort that can be rectified? Or is it a physical limitation that the site is just reporting on incorrectly.

My sister is pretty high up in Spark and I would have thought she would be able to get things moving if it was possible... but at the same time - I think she just used the public coverage tool like anyone else.

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  # 1324800 15-Jun-2015 10:27
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swine:
sbiddle: Having looked into this a little further I actually think there is an issue with the overlays in that area in CCM (which is a coverage tool that isn't public - the public website uses the same data). It shows VDSL2 coverage everywhere in town, but shows no ADSL2+ availability.


Wow, thanks for looking into it a little further.   So is this something like an oversight of some sort that can be rectified? Or is it a physical limitation that the site is just reporting on incorrectly.

My sister is pretty high up in Spark and I would have thought she would be able to get things moving if it was possible... but at the same time - I think she just used the public coverage tool like anyone else.


The issue appears to be with the ADSL2+ layer, not the VDSL2. VDSL2 layer shows coverage everywhere, and knowing the size of the town I'd expect this to be the case unless wiring takes strange routes.

It's just clicking on the ADSL2+ layer shows no coverage, which is clearly an issue.




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  # 1324801 15-Jun-2015 10:27
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Jase2985: when you sign up to a plan they generally give you a new modem that will work, your just locked in to a 12 month contract

you can also ask your ISP for a prequal which should give you an estimated speed for the location, so you get an idea of what you could expect when on VDSL.

as part of it they will also send a tech out to install a dedicated VDSL jack point (VDSL only no phone) and a master filter/splitter, to help maximise your speed. this again is generally part of the 12 month contract and doesn't cost much extra.
Well, she is a Spark employee who has recently been giving the go ahead to move to Kingston and work from home so she will always be a Spark customer regardless.

 

 

 

Im thinking that if she is still using her Thompson Speedtouch, that her line must be provisioned as ADSL.

 

So you reckon she should get a tech out?



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  # 1324802 15-Jun-2015 10:29
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sbiddle:
swine:
sbiddle: Having looked into this a little further I actually think there is an issue with the overlays in that area in CCM (which is a coverage tool that isn't public - the public website uses the same data). It shows VDSL2 coverage everywhere in town, but shows no ADSL2+ availability.


Wow, thanks for looking into it a little further.   So is this something like an oversight of some sort that can be rectified? Or is it a physical limitation that the site is just reporting on incorrectly.

My sister is pretty high up in Spark and I would have thought she would be able to get things moving if it was possible... but at the same time - I think she just used the public coverage tool like anyone else.


The issue appears to be with the ADSL2+ layer, not the VDSL2. VDSL2 layer shows coverage everywhere, and knowing the size of the town I'd expect this to be the case unless wiring takes strange routes.

It's just clicking on the ADSL2+ layer shows no coverage, which is clearly an issue.

An issue with the site or an issue with the network?

27888 posts

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  # 1324806 15-Jun-2015 10:37
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swine:
sbiddle:
swine:
sbiddle: Having looked into this a little further I actually think there is an issue with the overlays in that area in CCM (which is a coverage tool that isn't public - the public website uses the same data). It shows VDSL2 coverage everywhere in town, but shows no ADSL2+ availability.


Wow, thanks for looking into it a little further.   So is this something like an oversight of some sort that can be rectified? Or is it a physical limitation that the site is just reporting on incorrectly.

My sister is pretty high up in Spark and I would have thought she would be able to get things moving if it was possible... but at the same time - I think she just used the public coverage tool like anyone else.


The issue appears to be with the ADSL2+ layer, not the VDSL2. VDSL2 layer shows coverage everywhere, and knowing the size of the town I'd expect this to be the case unless wiring takes strange routes.

It's just clicking on the ADSL2+ layer shows no coverage, which is clearly an issue.

An issue with the site or an issue with the network?


An issue with the site data for ADSL2+



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  # 1324807 15-Jun-2015 10:38
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swine:
Jase2985: when you sign up to a plan they generally give you a new modem that will work, your just locked in to a 12 month contract

you can also ask your ISP for a prequal which should give you an estimated speed for the location, so you get an idea of what you could expect when on VDSL.

as part of it they will also send a tech out to install a dedicated VDSL jack point (VDSL only no phone) and a master filter/splitter, to help maximise your speed. this again is generally part of the 12 month contract and doesn't cost much extra.
Well, she is a Spark employee who has recently been giving the go ahead to move to Kingston and work from home so she will always be a Spark customer regardless.   Im thinking that if she is still using her Thompson Speedtouch, that her line must be provisioned as ADSL. So you reckon she should get a tech out?


get spark to run a prequal on the line for VDSL

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