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505 posts

Ultimate Geek
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# 175351 25-Jun-2015 20:30
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Hi guys

Currently with Snap on their ADSL plan. Over the last week or so the internet hasn't been nearly as 'snappy'.
Upload seems to be the main culprit and is painful most of the time.

In the evenings I'm often trying to upload images for work to a company and I have to leave it running due to its terrible speeds.
The same task in the office where I had recently had Spark fibre installed takes probably 30 seconds.

Our house is on a rear section and we are according to Snap 100m from the exchange however they claim the wiring doesnt necessarily come straight here etc so could be a lot longer.
No homephone or anything on our internal phoneline other than the filter and line to the Netgear router.
Another thing they said is we are on a multipoint -something to do with sharing the wiring with other properties.

Fibre in our area according to the enable website says 'before July 2017'.....

My office is probably 300metres at most from where I live - Would be nice if I could somehow beam my internet from there to home?
Is this even possible?

Who can we get our to check the lines in the house and on the property?


Anyway heres some screenshots of some stuff that may paint a picture.









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  # 1331702 25-Jun-2015 20:30
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



252 posts

Ultimate Geek
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  # 1331712 25-Jun-2015 20:32
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Do you get the same issue when plugged in via Ethernet rather than using WiFi?




Try my latest project, a Cisco type 5 enable secret password cracker written in javascript!

 
 
 
 


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  # 1331715 25-Jun-2015 20:37
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It's common for copper cable to run up and down the road around the corner before reaching the exchnage / cabinet,



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Ultimate Geek
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  # 1331716 25-Jun-2015 20:39
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pdath: Do you get the same issue when plugged in via Ethernet rather than using WiFi?


Yes tried cable straight into the router and its no better, thats one of the first things i tried to rule out flaky wifi
I think i get better upload by making my  Note3 a hotspot and using my mobile phone connection.

Is there anything like a dish on my office and one on my house etc that can link me in to the office fibre?

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  # 1331722 25-Jun-2015 20:44
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Can you see your office from your house?



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Ultimate Geek
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  # 1331725 25-Jun-2015 20:49
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DarkShadow: Can you see your office from your house?


If I stood on the roof perhaps with binoculars. Both single story

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  # 1331796 25-Jun-2015 22:49
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Your actual speed is a LOT slower than your sync rate indicates you should be getting.  I'd suggest logging it with Snap if you have not already.

 
 
 
 


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  # 1331831 26-Jun-2015 05:03
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Based on the minimal evidence given my pick would be you're saturating your upstream. Based on the fact you're on ADSL2+ there is nothing wrong with your connection if this is the case.

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  # 1331836 26-Jun-2015 06:47
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Why don't you move to vdsl? You'll get master filter for free.

If you want your home wiring checked, try contacting coffeebaron.





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  # 1331840 26-Jun-2015 07:23
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I think the OP is in Christchurch and coffeebaron probably doesn't travel that far ??

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  # 1331841 26-Jun-2015 07:24
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If you want to research sharing the UFB from your workplace, here are a couple of recent topics on the same sort of problem.

http://www.geekzone.co.nz/forums.asp?forumid=66&topicid=160385

http://www.geekzone.co.nz/forums.asp?forumid=66&topicid=160011


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  # 1331860 26-Jun-2015 08:14
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Was that speedtest performed while doing anything else at the same time, or is it standalone? That ping is really high.

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  # 1331926 26-Jun-2015 09:51
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Good point made above, that high ping and very slow upstream indicate you're uploading stuff flat out and that's why your connection is slow.

 

Whatever it is, throttle the upload speed to somewhere around 60-70% of your upstream speed and you should be away again.

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  # 1331938 26-Jun-2015 10:17
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Where did you run that speedtest to? Somewhere in NZ? Looks like it is running to Europe with that Ping (even then the Ping is too high).

Have you got torrents running somewhere?


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  # 1332317 26-Jun-2015 19:11
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trig42: Where did you run that speedtest to? Somewhere in NZ? Looks like it is running to Europe with that Ping (even then the Ping is too high).

Have you got torrents running somewhere?



The high ping and low upload is exactly what would occur when upstream is saturated - hence it's why I'd be fairly certain it's what's happening. The fact the OP says they're uploading photos fits with this.

I'd been viewing this thread of my phone so it was hard to tell the colour difference - considering the OPs location is right in the middle of a VDSL2 coverage footprint I'm not sure why they haven't moved to that if upload is important.




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