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# 175660 7-Jul-2015 17:01
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My internet went down at 10am, I only noticed when I got home. I rang Snap who said Chorus did some work on some piece of physical equipment I'm connected to at the same time my connection went down so they likely broke it. Probably up some time tomorrow, but I won't hold my breath.

Bugger! I'll have to read a book it talk to my wife. Lucky I don't host anything here.

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  # 1338686 7-Jul-2015 17:02
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Only 1 day!  You're lucky.




Try my latest project, a Cisco type 5 enable secret password cracker written in javascript!



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  # 1338689 7-Jul-2015 17:05
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Snap said probably fixed tomorrow but no promises.

 
 
 
 


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  # 1338700 7-Jul-2015 17:07
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I wonder how long it will be until someone chimes in about residential connections being best effort, no SLAs, etc, etc?

Personally I'd be pretty annoyed if that happened to me though, and I think you have every right to be too! ;-)



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  # 1338747 7-Jul-2015 17:29
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Not that bothered really. I have 4G and nothing urgent to do, though if I was working from home which I regularly do that'd be annoying.

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  # 1338748 7-Jul-2015 17:30
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sidefx: I wonder how long it will be until someone chimes in about residential connections being best effort, no SLAs, etc, etc?

Personally I'd be pretty annoyed if that happened to me though, and I think you have every right to be too! ;-)


So working from the standpoint that Internet Access is now a human right, we need to get Susan Devoy onto this :-P 




Information wants to be free. The Net interprets censorship as damage and routes around it.


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  # 1338794 7-Jul-2015 18:05
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sidefx: I wonder how long it will be until someone chimes in about residential connections being best effort, no SLAs, etc, etc?

Personally I'd be pretty annoyed if that happened to me though, and I think you have every right to be too! ;-)


Residential connections are best effort with no SLAs etc...





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Snap Internet

  # 1338803 7-Jul-2015 18:22
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Evening Timmmay, apologies for the outage. We have identified the cause of the problem and we're working to resolve it asap. We'll be in touch once it's fixed but this may not be possible until during regular business hours. ^KS




Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator



 
 
 
 


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  # 1338813 7-Jul-2015 18:27
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Zeon:
sidefx: I wonder how long it will be until someone chimes in about residential connections being best effort, no SLAs, etc, etc?

Personally I'd be pretty annoyed if that happened to me though, and I think you have every right to be too! ;-)


Residential connections are best effort with no SLAs etc...


Yes and people need to remember that mistakes happen and ISPs and Telcos hiding behind "best efforts" need to remember that they still need to provide a reasonable level of service.



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  # 1338820 7-Jul-2015 18:50
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RalphFromSnap: Evening Timmmay, apologies for the outage. We have identified the cause of the problem and we're working to resolve it asap. We'll be in touch once it's fixed but this may not be possible until during regular business hours. ^KS


I know, wasn't blaming Snap, I know you'll do your best :)

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  # 1338849 7-Jul-2015 19:20
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timmmay:
RalphFromSnap: Evening Timmmay, apologies for the outage. We have identified the cause of the problem and we're working to resolve it asap. We'll be in touch once it's fixed but this may not be possible until during regular business hours. ^KS


I know, wasn't blaming Snap, I know you'll do your best :)


You should be back up and running now thanks to some help from our friends at Chorus :)




Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator





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  # 1338854 7-Jul-2015 19:26
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Awesome, thanks Ralph! Super quick service :)

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  # 1338864 7-Jul-2015 19:38
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wow afterhours emergency service! what shall we call this - GLS (geekzone level service)?




Swype on iOS is detrimental to accurate typing. Apologies in advance.


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  # 1338865 7-Jul-2015 19:39
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I wonder if Snap can make chorus service the UFB cable that's been laid on my street last month. I wonder how long before it is "ready" ....




Swype on iOS is detrimental to accurate typing. Apologies in advance.




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  # 1338879 7-Jul-2015 20:13
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It wasn't even an emergency, and I hadn't complained, I was just bitching a bit! Didn't really bother me all that much.

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  # 1338949 7-Jul-2015 22:44
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I think that timmmay deserves a free underground UFB connection from Chorus for his troubles. laughing

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