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73 posts

Master Geek
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# 175742 10-Jul-2015 12:22
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I live in a small rural town in Central Otago about 19km from the nearest exchange (Ranfurly). The broadband speed here has never been great but lately it's becoming increasing slower more times than not.
I'm fairly close to the line equipment box (<60 M) and probably have one of the better performing broadband connections in town.
Using the app speed checker (I can only connect via wifi) l get these typical results.

When the internet is relatively fast I'm getting:
Ping 130 to 250 ms
download 1.3 Mb/sec to 1.6 Mb/sec
upload 0.5 to 2 Mb/sec (sometimes my upload speed is faster than download).

When it's slow either speed checker does not work at all or speeds are in the range of:
Ping 400 to 900 ms and
0.5 to 0.8 Mb/sec both download and upload.

As I mentioned above I believe I have one of the faster broadband connection around - there's some fed up locals around!

Are these speeds typical of rural broadband? The speed has never been great but could it be a fault or maybe we have old line equipment that needs upgrading?
We plan to have a meeting soon to discuss what we can do with sending multiple fault complaints at the top of the list.

Any thoughts appreciated.

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5665 posts

Uber Geek
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  # 1340523 10-Jul-2015 12:22
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



455 posts

Ultimate Geek
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  # 1340534 10-Jul-2015 12:26
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Please read Peterreaders post and get your Modem DSL stats and do you have a master splitter?





You can also follow me on twitter here @kiwifortw I do twitch streams every now and then at twitch.tv/kiwiforthewin :)

HTTP 404 Sarcasm not found.

 
 
 
 


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  # 1340535 10-Jul-2015 12:26
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Forget about location many rural customers now have access to ADSL2+ , VDSL and other technology like 3G dual carrier or even 4G

It will 100% depend on what you are connected to and what it's capable of

Mr Snotty
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  # 1340536 10-Jul-2015 12:27
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This looks like you're on a Conklin which is normally 4mbit shared between around 15 people. Do a Geekzone search of this and you'll see there are some people in very similar situations.

Flick me your address and I'll be able to confirm on this for you (via DM). Have you or the locals looked at Vodafone RBI?






73 posts

Master Geek
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  # 1340539 10-Jul-2015 12:28
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Just read the peter reader reply

- Your ISP and plan
Spark 40 gb plan

- Type of connection (ADSL, ADSL2, VDSL)
sorry, don't know but will try.

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin
As above

Wow! Quick replies thankyou - I'll try to get the info

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Uber Geek
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  # 1340544 10-Jul-2015 12:31
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You will not be connected to the exchange 19km away max range for a ADSL connection is about 6 to 7km and VDSL is about 1.2km

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  # 1340552 10-Jul-2015 12:37
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to get your modem stats you need to log into your modem and find the DSL page.

 
 
 
 


Mr Snotty
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  # 1340558 10-Jul-2015 12:43
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You're connected to the DSL cabinet PTA/T - it appears to be a ASAM (not quite sure what model) not on Fibre so around 4-16mbit shared between everyone but are in a 5mbit max zone.



It looks like you're about 400m away from this cabinet so the problem appears to be local cabinet congestion. Also not on the RBI upgrade roadmap cry

Here is an excellent blog post written by Steve with your situation: http://www.geekzone.co.nz/sbiddle/8780





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Wannabe Geek

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  # 1340562 10-Jul-2015 12:50
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Email me your address and I'l give you a 3/4G speed estimate.



73 posts

Master Geek
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  # 1340571 10-Jul-2015 13:18
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Thanks

I'll admit most of this is above my head but here is the dsl stats after logging into my router-modem:


DSL Connection

Link Information

Uptime: 0 days, 18:53:35

DSL Type: ITU-T G.992.1

Bandwidth (Up/Down) [kbps/kbps]: 768 / 7.616

Data Transferred (Sent/Received) [MB/MB]: 400,82 / 455,02







73 posts

Master Geek
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  # 1340574 10-Jul-2015 13:22
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Thanks Michael

So if its local cabinet connection then nothing can be done about it and the likes of Vodafone rural broadband (when available) is our only/best option?



michaelmurfy: You're connected to the DSL cabinet PTA/T - it appears to be a ASAM (not quite sure what model) not on Fibre so around 4-16mbit shared between everyone but are in a 5mbit max zone.



It looks like you're about 400m away from this cabinet so the problem appears to be local cabinet congestion. Also not on the RBI upgrade roadmap cry

Here is an excellent blog post written by Steve with your situation: http://www.geekzone.co.nz/sbiddle/8780




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Uber Geek
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  # 1340586 10-Jul-2015 13:43
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tims: Thanks Michael

So if its local cabinet connection then nothing can be done about it and the likes of Vodafone rural broadband (when available) is our only/best option?



The government is looking at upgrading more rural DSL connections, let's hope your area is on the list. Otherwise, try RBI or a local wireless company.

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Uber Geek
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  # 1340606 10-Jul-2015 13:44
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I'm guessing you haven't read my blog post on your very issue - http://www.geekzone.co.nz/sbiddle/8780



Mr Snotty
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  # 1340607 10-Jul-2015 13:46
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tims: Thanks Michael

So if its local cabinet connection then nothing can be done about it and the likes of Vodafone rural broadband (when available) is our only/best option?



Going forward yes - http://ultimatebroadband.co.nz are some good guys.

sbiddle: I'm guessing you haven't read my blog post on your very issue - http://www.geekzone.co.nz/sbiddle/8780


I linked to this above :)






73 posts

Master Geek
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  # 1340613 10-Jul-2015 13:59
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Yes, just read it. Explains the problem well - thanks.

sbiddle: I'm guessing you haven't read my blog post on your very issue - http://www.geekzone.co.nz/sbiddle/8780



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