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gwh

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Master Geek
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  # 1340707 10-Jul-2015 15:38
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If you send us some details through our website www.rivernet.co.nz we can give you some options. 

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  # 1341458 11-Jul-2015 23:17
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johnr: Forget about location many rural customers now have access to ADSL2+ , VDSL and other technology like 3G dual carrier or even 4G

It will 100% depend on what you are connected to and what it's capable of


Yup .. I've not as far out in nowhere as Tims but I'm rural (RD5) and get 40Mbit :-)  So the cables and equipment is definitely getting better to provide the service.

 
 
 
 




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  # 1351888 26-Jul-2015 11:58
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Thanks for all your replies to date. We (the locals) are having a meeting later today to discuss what we can do to improve our broadband.
The obvious is for each of us to report a fault of slow speeds with their ISP. I guess I'm correct in thinking that the more complaints made the more chance (if any) of improving our service?
Does it matter if we should all make complaints over a couple of days or should we spread themout over a week or so?


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  # 1351906 26-Jul-2015 12:18
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That's not going to achieve much. Chorus would just tell your ISP that the speeds are to spec and there is no fault. (as explained in sbiddle's article).

Money talks though, if you can get people to chip in Chorus will upgrade your area, otherwise you can use the money to get a local ISP to cover your area.

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  # 1351908 26-Jul-2015 12:23
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tims: Thanks for all your replies to date. We (the locals) are having a meeting later today to discuss what we can do to improve our broadband.
The obvious is for each of us to report a fault of slow speeds with their ISP. I guess I'm correct in thinking that the more complaints made the more chance (if any) of improving our service?
Does it matter if we should all make complaints over a couple of days or should we spread themout over a week or so?



you can make all the complaints you like, but if you are connected to a conklink then there is nothing at all you ISP can do.

Chorus probably wont be able to do much unless you are in the schedule for an upgrade. If you are not then you need to talk to your local MP/council and petition them to try and get your community on the upgrade schedule, i wouldnt hold out many hopes though as there are many significantly larger/more populous areas that require upgrades that arent on the schedule either.

Chorus dont want to spend too much money on the copper network, but as more people in cities change to fibre there becomes a surplus of gear that can be used in other places.

if you want speed, go with a wireless solution.

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  # 1351917 26-Jul-2015 12:46
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tims: Thanks for all your replies to date. We (the locals) are having a meeting later today to discuss what we can do to improve our broadband.
The obvious is for each of us to report a fault of slow speeds with their ISP. I guess I'm correct in thinking that the more complaints made the more chance (if any) of improving our service?
Does it matter if we should all make complaints over a couple of days or should we spread themout over a week or so?



xDSL speed is regulated and your connection is well above minimum speed so faults will be closed

Mr Snotty
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  # 1351993 26-Jul-2015 14:12
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There is also no fibre in your area so an upgrade will cost loads of money, much more than they'll ever make back.

Chorus are a business so unless if you're going to fund it nothing will be upgraded.




 
 
 
 


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  # 1352040 26-Jul-2015 16:41
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sbiddle: I'm guessing you haven't read my blog post on your very issue - http://www.geekzone.co.nz/sbiddle/8780

I hadn't read that before either, very interesting.



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  # 1352054 26-Jul-2015 17:04
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Just had our meeting and the consensus was that wireless broadband was our only realistic option for increased internet speed (as suggested here). There are one or two wireless broadband providers in the area at the moment but the prices are steep for what you get.

The rural broadband initiative (Vodafone) looks like a good solution but I can't find when it is going to be installed in our area. I rang Vodafone and all they could tell me that it should/may be available in 12 to 18 months but they weren't sure. Anyone have any info or links that gives more accurate dates when it may be available (for our area)?
Thanks.

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  # 1352061 26-Jul-2015 17:20
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tims: There are one or two wireless broadband providers in the area at the moment but the prices are steep for what you get.



there is a very very slim chance that you will ever get a comparable product over wireless, ie same speed and data allowance, and pay the same. Ite just the nature of wireless, there is only so much spectrum you can use and only so much data can be sent at the same time. you would just end up in the same situation again where your connection slows down in peak times.

you cant have it both ways, live rurally and have urban broadband speeds, data allocations and price.



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  # 1352077 26-Jul-2015 17:46
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WhenI rang Vodafone they told me that those who already have the wireless RBI are charged $95 for 40Gb including NZ wide landline calls and $105 for 80 Gb and calls - that's not too far from what I'm paying now.
I don't know what speeds I will get but it's got to be better than the "dial up" service I sometimes get now.


Jase2985:
tims: There are one or two wireless broadband providers in the area at the moment but the prices are steep for what you get.



there is a very very slim chance that you will ever get a comparable product over wireless, ie same speed and data allowance, and pay the same. Ite just the nature of wireless, there is only so much spectrum you can use and only so much data can be sent at the same time. you would just end up in the same situation again where your connection slows down in peak times.

you cant have it both ways, live rurally and have urban broadband speeds, data allocations and price.

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  # 1352083 26-Jul-2015 18:01
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tims: The rural broadband initiative (Vodafone) looks like a good solution but I can't find when it is going to be installed in our area. I rang Vodafone and all they could tell me that it should/may be available in 12 to 18 months but they weren't sure. Anyone have any info or links that gives more accurate dates when it may be available (for our area)?
Thanks.

If you call Ultimate Broadband, they can usually connect you up more-or-less immediately so long as you have at least 1 or 2 bars of Vodafone signal on a normal handset:

Ultimate Broadband RBI plans

When RBI is rolled out in your area, speeds will increase further, but meanwhile you will get something much better than what you have now.  My download speed was 2 or 3 Mbps before the RBI upgrade was done, now I'm getting 25 - 30Mbps and with 4G on the way that should increase even further.

P.S.  According to the Vodafone coverage map, it looks like you have at least some 3G coverage, so with an outdoor aerial, you will more than likely be able to get reasonable broadband now, rather than waiting for RBI:

Vodafone Network Coverage





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  # 1352092 26-Jul-2015 18:20
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I would recommend these guys for Vodafone RBI: http://www.ultimatebroadband.co.nz/rbi-wireless.html - you don't have to directly go with Vodafone in order to get Wireless RBI.

Based on the address you've sent me there is no current RBI broadband around your location however it is on the final rollout. Maybe JohnR or CoffeeBaron can give more information on when it will be available to you. For now, satellite with Wireless Nation (forget Farmside, they're shocking) or another Wireless internet service provider will be the way to go for faster broadband.




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  # 1366507 14-Aug-2015 17:24
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I just want to let those that keep saying there is no point logging a case to Chorus about Congestion know that this is incorrect.  Short term there will be no change yes, but these should always be put through the RSP as they are all logged in Chorus (my team actually does it), reported on regularly and push for more investment (how else do you thin the recent 20 Exchange upgrades happened?).

If you are experiencing Throughput issues (speed much less than your connection speeds), you are probably Rural and either fed from a Conklin (with E1 Backhaul - up to 7.8Mbit/s) or ASAM with E1 (or ATM Fibre Backhaul with 10's of Mbit/s Backhaul). However ATM Backhaul can also be sub-tended off other ASAM's, which limits their capacity.

The minimum regulated Throughput legislated by the Commerce Commission from 2006 is 32kbit/s over a 15min period (0.03 Mbps download on your Speed-test) and DSLAM's do not allow less than this when full. Most users are far above that, but that doesn't meet today's Internet needs for Video etc in some peoples view, but worth remembering you are connected to a BASIC UBA connection.

The National Government agreed to extend the Rural industry subsidy until 2019, which may cover your area. In the end these Legacy Cabinets need to be upgraded in the next several years, they were not meant to last forever.

For Throughput issues you (and anyone else complaining in your community) should call your Retail Service Provider (RSP) so they can log a case with Chorus (after the normal troubleshooting to ensure it is not something else) for a "Slow Throughput" case to Chorus Assure (Faults). These will come back as to whether there is an upgrade currently planned or not. But they are all logged and will dictate the priority of future investment when it becomes available.



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  # 1480753 28-Jan-2016 16:41
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Finally, we have RBI wireless up and running in our area (I live in Patearoa, Central Otago). I've just signed a 12 month contract with Ultimate broadband and the router, antenna etc kit is being sent shortly.
It's a DIY installation but the problem is I'm not sure where to point the antenna when it arrives. Ultimate broadband have sent me a RBI 3G coverage map of my area but are not able to tell me where the tower actually is as Vodafone have cancelled the app listing the tower co-ordinates?
I think the closest (best?) transmitting tower is located near Naseby, but not sure about this.
Anyone have any idea where the tower is or where I can find out?

Thanks


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