Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 
4982 posts

Uber Geek
+1 received by user: 3666

Trusted
Lifetime subscriber

  # 1345578 16-Jul-2015 16:10
Send private message

PSlover14:
Sideface: " ...we are supposedly eligble for VDSL."

That's the crunch.

1. Put your address into the Chorus Broadband Capability Map - can you get broadband >20Mbps?

2. Check your modem stats. What is the downstream attenuation on your ADSL connection? - this will give you a rough idea of how good your VDSL connection may be.


On our modem (A Spark Supplied Technicolor Gateway)where do you find the downstream attenuation? Where as in where on the router settings. ...


Checking your Line Stats/Sync Information

login to your router

go to: Broadband Connection > Internet > DSL Connection > view more >

To view more details such as Line Attenuation, SNR Margins and Errors, click on Details in the top right hand corner.

As stated by others, you appear to have a poor ADSL connection because of a long line length to your location, and you are NOT likely to be able to get VDSL.




Sideface


8557 posts

Uber Geek
+1 received by user: 2935

Lifetime subscriber

  # 1345586 16-Jul-2015 16:19
Send private message

have you actually had bad customer service with spark recently? or are you going off they were like a while back or hearsay? you dont normally here the good customer service stories only the bad

I would just stay with spark and get an unlimited plan, as going to another ISP isnt going to net you a better connection or more data

 
 
 
 


282 posts

Ultimate Geek
+1 received by user: 76


  # 1345662 16-Jul-2015 17:47
One person supports this post
Send private message

Based on the position you showed in that Chrous map, it looks like your nearest cabinet is near the start of Odin St which is 2.5km away - too far for VDSL, and is not a fibre-fed cabinet so would not be able to do VDSL anyway.

Your nearest fibre-fed cabinet is near the corner of Ngamoko and Mangnussen, which is about 5.5km away. VDSL does not seem likely unfortunately.


As far as changing phone providers, you can change to a VoIP provider and keep your number, however if your dad wants to keep his Xtra email address the easiest thing might be to stick with Spark and change to an unlimited plan. There are definitely worse providers around with Spark so perhaps letting one bad customer service incident go might not be a bad thing.


If you're interested in finding out more about where your DSL cabinets and other such things are, check out the map at http://gis.geek.nz. That's where I found out the information above.

2706 posts

Uber Geek
+1 received by user: 1227

Trusted
Lifetime subscriber

  # 1345665 16-Jul-2015 18:05
One person supports this post
Send private message

Also pretty sure the only way to keep your xtra email address is to stick with dialup at $20 per month or transfer it to someone who still has a spark broadband connection.

To me I would just upgrade to unlimited and that should see you right.

Plus also get your line checked to see if you need a master filter to get the best out of your connection.







143 posts

Master Geek
+1 received by user: 12


  # 1345762 16-Jul-2015 20:36
Send private message

We have decided for now to stick with our current plan. Yep you are right I believe the exchange is on odin st, and i would've thought it would have at least vdsl due to a school being in close proximity to it. But this is fine for now I suppose. If a mod or freitasm can lock this thread, that would be nice.

1 | 2 
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic



Switch your broadband provider now - compare prices


Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Xero announces new smarter tools, push into the North American market
Posted 19-Jun-2019 17:20


New report by Unisys shows New Zealanders want action by social platform companies and police to monitor social media sites
Posted 19-Jun-2019 17:09


ASB adds Google Pay option to contactless payments
Posted 19-Jun-2019 17:05


New Zealand PC Market declines on the back of high channel inventory, IDC reports
Posted 18-Jun-2019 17:35


Air New Zealand uses drones to inspect aircraft
Posted 17-Jun-2019 15:39


TCL Electronics launches its first-ever 8K TV
Posted 17-Jun-2019 15:18


E-scooter share scheme launches in Wellington
Posted 17-Jun-2019 12:34


Anyone can broadcast with Kordia Pop Up TV
Posted 13-Jun-2019 10:51


Volvo and Uber present production vehicle ready for self-driving
Posted 13-Jun-2019 10:47


100,000 customers connected to fibre broadband network through Enable
Posted 13-Jun-2019 10:35


5G uptake even faster than expected
Posted 12-Jun-2019 10:01


Xbox showcases 60 anticipated games
Posted 10-Jun-2019 20:24


Trend Micro Turns Public Hotspots into Secure Networks with WiFi Protection for Mobile Devices
Posted 5-Jun-2019 13:24


Bold UK spinoff for beauty software company Flossie
Posted 2-Jun-2019 14:10


Amazon Introduces Echo Show 5
Posted 1-Jun-2019 15:32



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.