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1401 posts

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# 179254 2-Sep-2015 11:28
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I am quite confused about something. I have checked the Chorus maps to see when my property would have UFB available. And it tells me:

 

NETWORK CAPABILITY

 

  • UFB fibre up to 200 Mbps
  • Broadband > 10 Mbps

So that to me means that I can get UFB at my house. But when I check my ISP to see if UFB is available, it tells me I dont have UFB or VDSL. 

So I did a bit more reading around and this is what I am thinking:
I have fibre on the street. I need to get this to my house. Would it be the ISP that does this or do I need to contact some other company to get UFB to my house and then contact ISP to hook me up?

Any guidance will be greatly appreciated.

Thanks

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  # 1378135 2-Sep-2015 11:30
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What happens if you try another ISPs address checker?

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  # 1378136 2-Sep-2015 11:32
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ISP address checkers are only indicators.  Email your ISP and ask them to do a manual pre-qual and they will be able to tell you for certain.

You can't get UFB installed without having an ISP place the order for you.




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  # 1378137 2-Sep-2015 11:32
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The process is 100% managed by your ISP.

It is possible your ISP's address checker is using old data - just check with a couple of ISPs in your area (including a big one like Spark).

If they all come back negative you can try call and ask them to recheck.

Sometimes the maps aren't 100%.

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  # 1378145 2-Sep-2015 11:44
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wasabi2k: just check with a couple of ISPs in your area (including a big one like Spark).

Don't underestimate this - not all ISPs service all areas, but I think Spark has service everywhere.

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  # 1378149 2-Sep-2015 11:47
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I will trust the map more than the ISP address checkers. Call up the ISP and ask for a recheck.

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  # 1378151 2-Sep-2015 11:49
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Behodar:
wasabi2k: just check with a couple of ISPs in your area (including a big one like Spark).

Don't underestimate this - not all ISPs service all areas, but I think Spark has service everywhere.

This is really important. If you are in a Chorus area this page from Chorus is good to know which ISP provides service in your area.







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  # 1378155 2-Sep-2015 11:54
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Thanks. I will check with my ISP (Slingshot) and ask them to manually check if I can get UFB. Not that I am complaining too much about my ADSL speeds at the moment (getting 1.7MB/s steam downloads constantly), but would be good especially now that I want to stream things like Netflix etc.

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