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  Reply # 1423059 8-Nov-2015 09:40
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clog: Have you ever tried communicating with VF? You obviously must use an ISP that cares about their customers.
Who is it, as i would love to experience it.


A internet connection is a best effort service if you want a connection with fixed / guaranteed speed then you are not going to get this for sub $100 per month more like $2000 to $3000 per month

Your internet connection is working to specification for the hardware the copper is connected to, No retail ISP can influence Chorus and what cabinets / exchanges they wish to upgrade



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  Reply # 1423062 8-Nov-2015 09:48
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If the retailer's best efforts are 'not fit for purpose' and the wholesaler says tough, then the product should not be offered at all, or it should be priced accordingly.

 
 
 
 


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  Reply # 1423063 8-Nov-2015 09:52
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clog: If the retailer's best efforts are 'not fit for purpose' and the wholesaler says tough, then the product should not be offered at all, or it should be priced accordingly.


@clog Then you will need to look for another solution, The wholesale price is per line from Chorus

Get the community together to pay for the upgrade, Go door knocking and do fun raising talk to Mum and Dad for a loan or ask around friends and family but upgrades cost real $$$ and Chorus or any ISP does not have a bottomless pit of money


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  Reply # 1423064 8-Nov-2015 09:57
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FYI Wholesale is regulated by the NZ Government



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  Reply # 1423065 8-Nov-2015 10:03
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It all comes back to lack of wholesale competition.

Interestingly when i cancelled with VF last week i had to chuckle when i was offered a $10 discount to stay for another 12 mths.



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  Reply # 1423066 8-Nov-2015 10:11
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Anyway, this has got off topic.
I will try communicating again with chorus as suggested. (even though they owe me nothing as i am not a direct customer)

Thanks for those who have offered constructive advice.

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  Reply # 1423074 8-Nov-2015 10:48
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clog: If the retailer's best efforts are 'not fit for purpose' and the wholesaler says tough, then the product should not be offered at all, or it should be priced accordingly.


Your gripe is best taken up with the Commerce Commission and MBIE. Wholesale broadband is a regulated service with specifications and pricing set by them.

I've yet to see a single "poor" connection that doesn't meet their requirements of 32kbps averaged over 15 minutes.



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  Reply # 1423081 8-Nov-2015 10:50
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I'm still interested to know your sync stats. I'm still not convinced you can be on BUBA and have congested backhaul if you're sync rate is 12Mbps. 12Mbps indicates a ISAM ADSL2+ connection.

Until you can provider further information this thread isn't going to go anywhere.



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  Reply # 1423094 8-Nov-2015 11:41
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clog: If the retailer's best efforts are 'not fit for purpose' and the wholesaler says tough, then the product should not be offered at all, or it should be priced accordingly.



The problem is that these old cabinets were designed and installed when most ADSL connections were speed capped to 128Kbit (1/8th of a mbit) Remember the old Jeststart plans that Telecom used to offer? And to upgrade them it also requires running fibre to those cabinets, as they are currently fed via copper only.

Supposedly there was a court case that forced Telecom / Chorus to offer the same plans as urban areas on these cabinets. Even though they would never cope with the load. So Chorus are unable to impose their own speed caps to stop a couple of people on a cabinet from running torrent clients 24/7 and taking all the capacity. As for not offering the service at all. There are areas that don't have any mobile coverage at all. And these cabinets are the only way to get internet. (apart from satellite) And line lengths will be too long to get dialup.





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  Reply # 1423100 8-Nov-2015 12:11
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Aredwood:
clog: If the retailer's best efforts are 'not fit for purpose' and the wholesaler says tough, then the product should not be offered at all, or it should be priced accordingly.



The problem is that these old cabinets were designed and installed when most ADSL connections were speed capped to 128Kbit (1/8th of a mbit) Remember the old Jeststart plans that Telecom used to offer? And to upgrade them it also requires running fibre to those cabinets, as they are currently fed via copper only.

Supposedly there was a court case that forced Telecom / Chorus to offer the same plans as urban areas on these cabinets. Even though they would never cope with the load. So Chorus are unable to impose their own speed caps to stop a couple of people on a cabinet from running torrent clients 24/7 and taking all the capacity. As for not offering the service at all. There are areas that don't have any mobile coverage at all. And these cabinets are the only way to get internet. (apart from satellite) And line lengths will be too long to get dialup.


Without further information we can't assume anything.

If the OP is connected to HNE/AG it's an RBI cabinet. They've got ADSL2+ speed so can't be connected to an ASAM or Conklin.

Without the OP providing further information the reasons could be varied, including an ISP that hasn't migrated them from BUBA to EUBA.. We can only wildly speculate without more information.



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  Reply # 1423229 8-Nov-2015 17:55
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Stats as requested



i spoke with unlimited internet(very helpful tech on phone) last week, and they could not offer ADSL service as cabinet was BUBA only.

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  Reply # 1423231 8-Nov-2015 17:57
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Hmm, looks like ADSL1 with a rate like that...

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  Reply # 1423237 8-Nov-2015 18:06
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http://www.ultimatebroadband.co.nz/rbi-wireless.html

where you are you have 3g RBI avaliable, you are also inline for 4g so it seems, so why not just sign up for something like that and be done with it.

it doesnt look like you are going to get an upgraded fixed line service

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  Reply # 1423238 8-Nov-2015 18:07
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quickymart: Hmm, looks like ADSL1 with a rate like that...


It is ADSL1 no way anyone could get 12Mbp/s on that connection it's not just possible



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  Reply # 1423303 8-Nov-2015 20:51
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what relevance is 12mb/s. I only ever said i have ADSL1 with std sync rates.

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