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5 posts

Wannabe Geek

  # 106965 26-Jan-2008 22:31
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hi Firewire,

you do know a lot about ihug, don't you?

whether you are an ihug insider or not, could you please answer little more about things that are discussed here????

smiley answers are far from questions...
calll center staffs don't understand questions....they are just passing the fault to customers.

your short comments are actually giving us more than ihug call center staffs...


2483 posts

Uber Geek
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  # 106966 26-Jan-2008 22:38
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whether?you are an ihug insider or not

I'm very interested here as well - workings inside of ihug could help with the relations with the public (sensitive info can be kept secret as part of our forum guidelines).

If he is an insider - he's going to work for Vodafone soon.

Find me on Twitter!

I posted 1, 2 x 10^3 times!


Nate wants an iphone
3906 posts

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Lifetime subscriber

  # 106971 26-Jan-2008 23:21
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"Smilely" is probably an application called "RightNow", which judging from various internet providers help sites is a popular knowledge base/email handling system.

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84 posts

Master Geek
+1 received by user: 6

  # 106978 27-Jan-2008 00:01
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Yes I work at Ihug soon to be known as vodafone.  The reason for the plan changes is because old plans are "grandfathered" after a year usually and they are also becoming a nightmare to deal with. They are being simplified so that they are easier to deal with. We still have customers that want to go on some of the old plans though.

5 posts

Wannabe Geek

  # 107009 27-Jan-2008 10:21
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thank you for clearing up few questions in this froum! firewire

you might have been frustrated by all the negative consensus here.

I really hope you are at a position where you can change things for customers now or in near future.


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