Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 
1828 posts

Uber Geek
+1 received by user: 215
Inactive user


  Reply # 1451676 16-Dec-2015 15:29
Send private message

johnr:
Jase2985: why is it not required?


Single master telephone jack point no other house wiring and no home phone


that's the same setup I have and it was required on my VDSL install and my home phone was and is voip 

20373 posts

Uber Geek
+1 received by user: 3880

Trusted
Subscriber

  Reply # 1451681 16-Dec-2015 15:36
Send private message

Tell the landlord that you really need the speed of fiber and if they wont do the install then you will be looking for a new place in the new year. That should get them signing since the costs of re-letting a place are huge.




Richard rich.ms

 
 
 
 


6432 posts

Uber Geek
+1 received by user: 1568


  Reply # 1451711 16-Dec-2015 16:24
Send private message

OtterNZ: Hi all,

Thank you for all your help and advice. I talked to Spark and they refuse to allow the connection without a splitter, and since they've provided me with great service and speeds over the last few years I would like to stay with them.

So, I've been talking to the landlord and they are happy with the modifications that would be made as part of a master splitter install including any new jack point install in the house.

Regards, Craig.

Kinda unfortunate really. You genuinely do not need one and so all you've done is in incur 300 bucks of charges for spark, which basically means it's cost you $300 too, since it is built into the price of the plan.

Even worse, you are now locked into a 12 month contract where the price is about to go up by an unknown amount. And there is nothing you can do about it.

20373 posts

Uber Geek
+1 received by user: 3880

Trusted
Subscriber

  Reply # 1451736 16-Dec-2015 17:07
Send private message

NonprayingMantis:
Kinda unfortunate really. You genuinely do not need one and so all you've done is in incur 300 bucks of charges for spark, which basically means it's cost you $300 too, since it is built into the price of the plan.

Even worse, you are now locked into a 12 month contract where the price is about to go up by an unknown amount. And there is nothing you can do about it.


Especially if fiber is available in the area, really ISPs should start saying no to cases where they can get fiber because thats a huge cost for them, and most allow you to migrate to fiber without affecting the term so when you do that, the remainder of that $300 they paid is just wasted.




Richard rich.ms

292 posts

Ultimate Geek
+1 received by user: 157

Trusted

  Reply # 1451766 16-Dec-2015 17:52
Send private message

Athlonite:
OtterNZ: Hi All,

BigPipe will allow me to sign up to VDSL without a splitter install.

OtterNZ


The industry standard is for an VDSL master splitter and BigPipe should know better they're just trying to cheap out on a proper install and considering it's an 2"x3.5" little black box I don't see why your landlord has a problem with it if there's room it can be installed inside the etp and never be seen again or inside the wall cavity behind the bt socket 

as for speed you'll probably be on an 17a profile and near to maxing it out 


We're not trying to cheap out from a proper install - some houses simply don't need a master filter, and it's up to the customer if they feel they need/want one or not (with the help and support of our customer care team too). If a customer gets connected on VDSL and has line or speed issues we recommend installing a master filter but they can get it much cheaper from awesome guys like Coffeebaron than through Chorus.

Why wouldn't we give our customers the option to go elsewhere?




Lannah - find me on twitter.


1828 posts

Uber Geek
+1 received by user: 215
Inactive user


  Reply # 1451770 16-Dec-2015 18:03
Send private message

Flickky:
Athlonite:
OtterNZ: Hi All,

BigPipe will allow me to sign up to VDSL without a splitter install.

OtterNZ


The industry standard is for an VDSL master splitter and BigPipe should know better they're just trying to cheap out on a proper install and considering it's an 2"x3.5" little black box I don't see why your landlord has a problem with it if there's room it can be installed inside the etp and never be seen again or inside the wall cavity behind the bt socket 

as for speed you'll probably be on an 17a profile and near to maxing it out 


We're not trying to cheap out from a proper install - some houses simply don't need a master filter, and it's up to the customer if they feel they need/want one or not (with the help and support of our customer care team too). If a customer gets connected on VDSL and has line or speed issues we recommend installing a master filter but they can get it much cheaper from awesome guys like Coffeebaron than through Chorus.

Why wouldn't we give our customers the option to go elsewhere?


why make it hard don't give them the opportunity to have a bad experience in the first place just make it a part of the install if anything it wont do any harm and in most cases it'll do more good for their connection than not 

20373 posts

Uber Geek
+1 received by user: 3880

Trusted
Subscriber

  Reply # 1451772 16-Dec-2015 18:11
One person supports this post
Send private message

Athlonite:

why make it hard don't give them the opportunity to have a bad experience in the first place just make it a part of the install if anything it wont do any harm and in most cases it'll do more good for their connection than not 


Because its $300 that anyone who can punch down 2 wires into the back of an RJ45 or RJ12 jack doesn't need to have spent on them. Thats $300 that they will not see if the customer moves to another ISP in a short time because they chose bigpipe for the lack of a term contract.




Richard rich.ms

1828 posts

Uber Geek
+1 received by user: 215
Inactive user


  Reply # 1451795 16-Dec-2015 18:26
Send private message

richms:
Athlonite:

why make it hard don't give them the opportunity to have a bad experience in the first place just make it a part of the install if anything it wont do any harm and in most cases it'll do more good for their connection than not 


Because its $300 that anyone who can punch down 2 wires into the back of an RJ45 or RJ12 jack doesn't need to have spent on them. Thats $300 that they will not see if the customer moves to another ISP in a short time because they chose bigpipe for the lack of a term contract.


Not according to bigpipe it's only and I quote from their own FAQ

There is a one-off payment of $199 required for this internal wiring



775 posts

Ultimate Geek
+1 received by user: 255

Trusted

  Reply # 1451824 16-Dec-2015 18:54
Send private message

It's not uncommon for ISPs to subsidise Chorus costs for the benefit of their customers.

20373 posts

Uber Geek
+1 received by user: 3880

Trusted
Subscriber

  Reply # 1451827 16-Dec-2015 18:58
Send private message

Athlonite:
Not according to bigpipe it's only and I quote from their own FAQ

There is a one-off payment of $199 required for this internal wiring




That is what they charge.

Other ISPs dont charge anything, you are just paying for it in the higher monthly costs, and being locked into a term. Same as the junk "free" routers they give out.




Richard rich.ms

292 posts

Ultimate Geek
+1 received by user: 157

Trusted

  Reply # 1451834 16-Dec-2015 19:06
Send private message

richms:
Athlonite:
Not according to bigpipe it's only and I quote from their own FAQ

There is a one-off payment of $199 required for this internal wiring




That is what they charge.

Other ISPs dont charge anything, you are just paying for it in the higher monthly costs, and being locked into a term. Same as the junk "free" routers they give out.


As richms said above, most of the time the cost for the wiring is bundled in to a cost that an ISP would absorb at the start of your contract with them, and a hefty cancellation fee too.

Spark's offer summary is a good example of this (https://store.spark.co.nz/internet/page/ultravdsloffersummary/#set-up-charge), although I had a quick look at a few other ISPs and they have similar offers/explanations. If you don't want to go in a contract, look how much you look at paying upfront.




Lannah - find me on twitter.


1 | 2 
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Phone prices rising as users move upmarket
Posted 24-Nov-2017 17:16


Talking net neutrality on RNZ Nine-to-Noon
Posted 24-Nov-2017 12:11


Air New Zealand experiments with blockchain technology
Posted 23-Nov-2017 15:39


Symantec selects Amazon Web Services to deliver cloud security
Posted 23-Nov-2017 10:40


New Zealand Ministry of Education chooses Unisys for cloud-based education resourcing management system
Posted 22-Nov-2017 22:00


Business analytics software powers profits for NZ wine producers
Posted 22-Nov-2017 21:52


Pyrios strikes up alliance with Microsoft integrator UC Logiq
Posted 22-Nov-2017 21:51


The New Zealand IT services ecosystem - it's all digital down here
Posted 22-Nov-2017 21:49


Volvo to supply tens of thousands of autonomous drive compatible cars to Uber
Posted 22-Nov-2017 21:46


From small to medium and beyond: Navigating the ERP battlefield
Posted 21-Nov-2017 21:12


Business owners: ERP software selection starts (and finishes) with you
Posted 21-Nov-2017 21:11


Why I'm not an early adopter
Posted 21-Nov-2017 10:39


Netatmo launches smart home products in New Zealand
Posted 20-Nov-2017 20:06


Huawei Mate 10: Punchy, long battery life, artificial intelligence
Posted 20-Nov-2017 16:30


Propel launch Disney Star Wars Laser Battle Drones
Posted 19-Nov-2017 21:26



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.