Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




3079 posts

Uber Geek
+1 received by user: 845

Trusted

Topic # 189274 22-Dec-2015 11:42
Send private message

My address has finally been updated on the chorus website to show fibre as available (w00t!) but how long until the 2 degrees database is updated to reflect this? Am I able to kick of the upgrade now or do I have to wait until the 2 degrees website also shows it as available?

Filter this topic showing only the reply marked as answer Create new topic
728 posts

Ultimate Geek
+1 received by user: 568

Trusted
Spark NZ

  Reply # 1455261 22-Dec-2015 13:07
Send private message

I imagine you won't be able to order online until the 2Degrees website shows you can have it. You could possibly call them to see if they can run an order from their end, but suspect their call cetre staff will have the same issue.

At least if you contact them they may be able to start the process of getting the address updated in their system?

A lot of the RSPs update the addresses in batches, and sometimes there is a lag between Chorus updating the address, and that information filtering through to the various providers.





The views expressed by me are not necessarily those of my employer Spark NZ Ltd

1405 posts

Uber Geek
+1 received by user: 217

Trusted
2degrees

  Reply # 1455313 22-Dec-2015 14:19
Send private message

Hey Sidefx,

Wheelbarrow01 is right, we do update in batches, usually pretty quickly once the information is released to us. If the website doesn't show as positive on our side, but we can confirm that it is available in our wholesaler's systems, then we can definitely get everything underway for you.

Give us a yell on 0800 022 022 opt 2, then hit 3 for our accounts team (not 1 for sign ups, they don't have the tools to skip the address check), and we'll be able to verify and proceed :)

Thanks,

Ralph ^JOB

 
 
 
 




3079 posts

Uber Geek
+1 received by user: 845

Trusted

  Reply # 1455331 22-Dec-2015 14:40
Send private message

Awesome thanks, on the line with a CSR now.


(Wait time was much better than last time I called too. Nice one ;-) )

Filter this topic showing only the reply marked as answer Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

UAV Traffic Management Trial launching today in New Zealand
Posted 12-Dec-2017 16:06


UFB connections pass 460,000
Posted 11-Dec-2017 11:26


The Warehouse Group to adopt IBM Cloud to support digital transformation
Posted 11-Dec-2017 11:22


Dimension Data peeks into digital business 2018
Posted 11-Dec-2017 10:55


2018 Cyber Security Predictions
Posted 7-Dec-2017 14:55


Global Govtech Accelerator to drive public sector innovation in Wellington
Posted 7-Dec-2017 11:21


Stuff Pix media strategy a new direction
Posted 7-Dec-2017 09:37


Digital transformation is dead
Posted 7-Dec-2017 09:31


Fake news and cyber security
Posted 7-Dec-2017 09:27


Dimension Data New Zealand strengthens cybersecurity practice
Posted 5-Dec-2017 20:27


Epson NZ launches new Expression Premium Photo range
Posted 5-Dec-2017 20:26


Eventbrite and Twickets launch integration partnership in Australia and New Zealand
Posted 5-Dec-2017 20:23


New Fujifilm macro lens lands in New Zealand
Posted 5-Dec-2017 20:16


Cyber security not being taken seriously enough
Posted 5-Dec-2017 20:13


Sony commences Android 8.0 Oreo rollout in New Zealand
Posted 5-Dec-2017 20:08



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.