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dan

945 posts

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  Reply # 1499573 26-Feb-2016 09:22
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here is my view on this - i have organised around 12 installs so far, 8 of those are business, 1 residential MDU apartment building and a few normal home installs all in Auckland so all chorus, and nearly all were 2degrees/snap

 

alot of them were complex with ALOT of time wasted around consents etc.

 

the longest install out of those dozen was 7 months, most others are 1-4 months

 

 

 

- Dont wait for Chorus or your ISP to contact you- if you have heard nothing for a few weeks, - call your ISP and get them to request an Update from Chorus on the status of the job

 

- call your ISP back in a day or 2 and get the reply from Chorus, dont assume the ISP will call you, 2degrees never does for example, they dont really update you at any stage of the UFB install, you have to call them.

 

- if chorus call you at all its basically to tell you a time or to give you a few minutes notice they are turning up. out of those dozen jobs i can only thing of 1 time where they called me to actually give an update,

 

and this was more of an apology from Chorus in that case because they keep messing up a customers UFB install job.

 

- majority of times after i have got the ISP to query Chorus for an update -  action on the job happens within days-week 

 

- atleast 4 these jobs, there were delays of 1-3 months because something is messed up, ie Chorus are waiting for consents which they already have etc, Chorus saying no fibre in the area,. this is why you need to be proactive or things just tend to sit in some kind of Limbo for long periods.

 

- some of the time the scoping stage that was done, is often ignored and the actual installers want to do it a different/easier/cheaper way had this twice on business installs,

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


30 posts

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+1 received by user: 5


  Reply # 1499612 26-Feb-2016 10:14
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freitasm:

 

My UFB install took 90 minutes from Chorus arriving here to leaving. It was an aerial drop so no digging involved - and it was a Saturday morning.

 

 

An "aerial drop" ??  
... never heard of that with respect to UFB 
... keen to hear exactly what that is smile

 

 


 
 
 
 


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  Reply # 1499626 26-Feb-2016 10:26
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mikee13:

 

freitasm:

 

My UFB install took 90 minutes from Chorus arriving here to leaving. It was an aerial drop so no digging involved - and it was a Saturday morning.

 

 

An "aerial drop" ??  
... never heard of that with respect to UFB 
... keen to hear exactly what that is smile

 

 

 

 

I would think its an overhead cable - they are doing a lot of them now.

 

If there is a pole out on the street with an existing overhead telephone wire to the house its pretty cheap and easy to do the same with a fibre cable.

 

Someone else asked if they removed the existing copper line - I understand their policy is to leave the copper intact - I guess it costs more to remove it than to just leave it.





Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler

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