here is my view on this - i have organised around 12 installs so far, 8 of those are business, 1 residential MDU apartment building and a few normal home installs all in Auckland so all chorus, and nearly all were 2degrees/snap
alot of them were complex with ALOT of time wasted around consents etc.
the longest install out of those dozen was 7 months, most others are 1-4 months
- Dont wait for Chorus or your ISP to contact you- if you have heard nothing for a few weeks, - call your ISP and get them to request an Update from Chorus on the status of the job
- call your ISP back in a day or 2 and get the reply from Chorus, dont assume the ISP will call you, 2degrees never does for example, they dont really update you at any stage of the UFB install, you have to call them.
- if chorus call you at all its basically to tell you a time or to give you a few minutes notice they are turning up. out of those dozen jobs i can only thing of 1 time where they called me to actually give an update,
and this was more of an apology from Chorus in that case because they keep messing up a customers UFB install job.
- majority of times after i have got the ISP to query Chorus for an update - action on the job happens within days-week
- atleast 4 these jobs, there were delays of 1-3 months because something is messed up, ie Chorus are waiting for consents which they already have etc, Chorus saying no fibre in the area,. this is why you need to be proactive or things just tend to sit in some kind of Limbo for long periods.
- some of the time the scoping stage that was done, is often ignored and the actual installers want to do it a different/easier/cheaper way had this twice on business installs,