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967 posts

Ultimate Geek
+1 received by user: 88

Topic # 192166 29-Feb-2016 15:45
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I was told by a Chorus Contractor this morning who was suppose to be doing a business line+dsl move for me - that since 1st Feb this year,




-they will only label pairs at demark from 1st Feb and nothing else under all circumstances, including residential


-they have slashed what they (chorus contractors) get paid for these jobs since 1st Feb




any truth to this?

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3615 posts

Uber Geek
+1 received by user: 1338


  Reply # 1501736 29-Feb-2016 19:08
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Haha some times you are lucky if they even tag at the demarc.


Chorus really need to sort their sh1t with their contractors. The interpretations of what is expected of them varies so so much across the country you really don't know what you are going to get until it actually happens. 


The biggest variances we see is with DSL installs - we ask for "connection and wiring" which as far as I am concerned means it should be wired to a jackpoint where the customer wants it. But so so often I have to argue with a contractor on this until they either just do it or it just gets tagged and then I have to re-request to get it wired properly.


There are plenty of decent techs (old school techs) around that will what ever is required, but a hell of a lot of the new guys they have on are just working to get the code and don't care about the work.

222 posts

Master Geek
+1 received by user: 41

  Reply # 1501746 29-Feb-2016 19:28
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Yes it is true. The contractors are paid by code to go to the POE/ETP, but if the customer requests extra, if the tech has time, he can complete extra tasks and the customer will be charged accordingly, with the contractor paid an extra code.

VDSL installs have not changed, the JP installation should be done at time of install.

It's sort of coming inline with the electricity line companies.

"Setting the Standard in Quality and Commitment"

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