Was with Vodafone, decided to switch to spark. I was offered an ADSL plan upgradable to UFB. When I signed up, I was told that a contractor should contact me regarding scoping visit. No contact so far. I spoke with a contractor on the street wondering maybe fibre is not reached the house as it says end May2016 on the website. Contractor showed me that houses are being connected and I should contact my ISP. I Sent an email to a spark rep. I got a reply next day that somebody will contact me in 10 working days. I registered my interest again (although there was no need as it is already part of contract).
After 10 working days sent another email and havenot received a reply. I decided to call spark. After some wait got a message that waiting time is over an hour and leaving a number will get spark to contact me. Waited 3 hours, still no contact.
Not a good performance from a telecommunications company, anybody got suggestion how to find out whats happening with my ufb install request
Thanks in advance