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Topic # 198643 17-Jul-2016 15:18
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I currently have Vodafone cable UFB which gives me 50mbs down and 2mbps up. The service is OK (not great though) but I have a real dislike of Vodafone due to their horrendous customer service so I'm looking at the possibility of changing ISP. I don't have fibre in my street and I don't want to take a step backwards in speed terms to ADSL2 so what are my options? I also don't want to have another physical cable running into my house so are there any ISPs that can use the current Voda cable and provide me with a similar service speed-wise?

 

Cheers

 

C


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  Reply # 1593974 17-Jul-2016 15:18
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 

If you are posting regarding DSL speeds please check that

 

  • you have reset your modem and router 
  • your PC (or other PCs in your LAN) is not downloading large files when you are testing - you are not being throttled by your ISP due to going over the monthly cap 
  • your tests are always done on an ethernet connection to the router - do not use wireless for testing 
  • you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 

  • Your ISP and plan 
  • Type of connection (ADSL, ADSL2, VDSL) 
  • Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin) 
  • Your general location (or street) 
  • If you are rural or urban 
  • If you know your connection is to an exchange, cabinet or conklin 
  • If your connection is to a ULL or wholesale service 
  • If you have done an isolation test as per the link above 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 

I recommend you read these two blog posts:

 





I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



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  Reply # 1593988 17-Jul-2016 15:21
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Short answer is the only service you are going to get down that Cable is Vodafone, only other options is to get a copper line connected to the Chorus network or go for an expensive wireless option


 
 
 
 


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  Reply # 1593990 17-Jul-2016 15:22
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Nope. Vodafone cable is (as the name suggests) Vodafone exclusive.

 

Do you have a copper pair connected, and if so can you get VDSL?


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  Reply # 1593992 17-Jul-2016 15:22
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broonie27:

 

I currently have Vodafone cable UFB which gives me 50mbs down and 2mbps up. The service is OK (not great though) but I have a real dislike of Vodafone due to their horrendous customer service so I'm looking at the possibility of changing ISP. I don't have fibre in my street and I don't want to take a step backwards in speed terms to ADSL2 so what are my options? I also don't want to have another physical cable running into my house so are there any ISPs that can use the current Voda cable and provide me with a similar service speed-wise?

 

Cheers

 

C

 

 

Simple answer - you have no other options. If you don't like Vodafone you'll have to move to copper, where I presume you can only get ADSL2+, and not VDSL2?

 

 


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  Reply # 1593994 17-Jul-2016 15:23
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There have been other providers offering service over cable over the years but I'm not aware of anybody left doing this.

 

 


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  Reply # 1594006 17-Jul-2016 16:10
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Indeed, even Xtra used to do it but not anymore.

 

Sounds like you're stuck with cable (barring copped already existing at your property).


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  Reply # 1594020 17-Jul-2016 16:28
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I am not sure if bad customer service with long support time are catching, but my last hold time with Spark was over 1 hour. Never had that sort of hold time before with any ISP I've used.


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  Reply # 1594058 17-Jul-2016 17:09
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I don't call them, I just use live chat and/or book a callback. Never had that fail yet.


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  Reply # 1594092 17-Jul-2016 17:59
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The only alternative that might match or beat the speeds you are on is something like skinny broadband, but it only comes with 60GB of data which might well be not enough for you.

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  Reply # 1594128 17-Jul-2016 18:39
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Like you, I am trapped on Vodafone cable (until fibre comes in December 2019) ...

 





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  Reply # 1594131 17-Jul-2016 18:47
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Request the 100Mbps down / 10Mbps up connection if you would like faster speed

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  Reply # 1594138 17-Jul-2016 19:10
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Sideface:

 

Like you, I am trapped on Vodafone cable (until fibre comes in December 2019) ...

 

 

 

 

 

 

you havent tried VDSL since the band plan change though have you?


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  Reply # 1594150 17-Jul-2016 19:44
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quickymart:

 

I don't call them, I just use live chat and/or book a callback. Never had that fail yet.

 

 

 

 

Call backs assume I will have the time to talk when they call me back, and I don't them have to put them on hold for 30 minutes. Live chat is painfully slow I have found. Would prefer to email, but they don't seem to use email these days. What I do is find out how long the hold time is, I call and then put a timer on the phone  for say an hour, and then go back to the phone when the timer goes off. It usually works, although I have had to wait an extra 5-10 minutes. But kills the phone battery. 




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  Reply # 1595593 20-Jul-2016 12:48
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mattwnz:

 

I am not sure if bad customer service with long support time are catching, but my last hold time with Spark was over 1 hour. Never had that sort of hold time before with any ISP I've used.

 

 

Ouch! My record for Vodafone is 85 mins. In general it's 20-40 mins which is still atrocious. However, try phoning Vodafone to become a new customer or add a new service (as I did on Friday) and they pick on the first ring.

 

I also have Sky in the house and their phone support is exceptional. My heart sank when I heard Voda were taking them over.




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Master Geek


Reply # 1595594 20-Jul-2016 12:51
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Thanks for the feedback guys. Look like I'm stuck with Voda.


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