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31 posts

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Topic # 199069 3-Aug-2016 15:18
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A colleague arrived home (not cross leased) to find that the phone line has been separated from the overhead power lines, a new phone line has been put up to their property and new equipment has been installed adjacent to the original termination point on the soffit.


Neighbors on the street state that a  subbie (Chorus ID) knocked on their door and asked if they could get access to do the install on their property, which they then consented to. Since my colleague was at work the subbie simply went onto the property and did the work. Neither my colleague nor their neighbor had received any prior notice of this maintenance work being required.


This didn’t sound right to me, I did some research and I can’t find anything which should be heeded by vendors who have equipment in or on a house in NZ.


I’m interested to know - should this work have been undertaken without giving prior notice to the home owner and without consent for property access? What are the rules for this here in NZ? Thanks!

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480 posts

Ultimate Geek
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  Reply # 1603928 3-Aug-2016 22:42
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That's an interesting question. I don't know the answer, but my guess is that there will be some Chorus contractual terms and conditions that a consumer agrees to when signing up with their ISP. They will no doubt provide for Chorus to access the property to maintain any equipment that they "own" (i.e. that they remain responsible for). I would however have expected there to be some sort of notice or consent requirement, unless it was an emergency.

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Master Geek
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  Reply # 1605522 6-Aug-2016 16:17
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When you first install copper (and now days fibre) you give Chorus the right to maintain there network as required, this is passed on even when you sell the house, etc.


I also think the Telecommunications Act gives them certain powers for copper too (and maybe fibre)


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  Reply # 1606422 8-Aug-2016 16:22
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Thanks for the responses guys - the Telecoms Act does give provision for access however the reasonable notice mentioned in 126.1.b. was very loosely applied in this instance.



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Uber Geek
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  Reply # 1606427 8-Aug-2016 16:36
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I would have thought the moment they need to drill a new hole or dive new screw into any part of the building, that's not access, it's modification and if done badly can cause significant damage to a house. Permission should be required.


If I found someone attaching stuff to my house without prior discussion I'd be annoyed.


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Uber Geek
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  Reply # 1606452 8-Aug-2016 17:01
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Years ago Chorus as was proactively replaced an older type of aerial known to fail and added an ETP at my place. There was no letter and most home owners probably wouldn't have noticed. I was impressed that it was done before the old line broke. Luckily the house dates from the 1940s and isn't frightened of a few holes.

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