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142 posts

Master Geek
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Topic # 201990 12-Sep-2016 22:12
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Thought I would give Stuff-Fibre a try after, My Republic tried to hook me into a 24 month contract with their amazing new 1Gbps connections arriving some time soon. I signed with Stuff Saturday (200/200 and just got an email tonight saying I would be connected tomorrow. 

 

I took the "free" option with regards to routers which is the: NETGEAR R6220 1200Mbps that had some higher specced models available.

 

Will see what happens tomorrow.

 

Cheers


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Uber Geek
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  Reply # 1628261 12-Sep-2016 23:06
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 Just checked my address and I can get it, the 100Mb/s plan is $89.50. Apart from price I don't see much point of difference (and Bigpipe - to pick one example - is cheaper).


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  Reply # 1628262 12-Sep-2016 23:06
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Gud luck!







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Master Geek
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  Reply # 1628334 13-Sep-2016 09:01
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quickymart:

 

 Just checked my address and I can get it, the 100Mb/s plan is $89.50. Apart from price I don't see much point of difference (and Bigpipe - to pick one example - is cheaper).

 

 

Hi, I can't get Bigpipe in Nelson.  I have managed to remain contract free thus far.  These guys also don't need a contract so will give them a try.  200/20 is the plan I have gone with.  I wrote 200/200 in the previous post.




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Master Geek
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  Reply # 1632203 17-Sep-2016 16:47
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Hi,
Was disconnected from My Republic as promised near 6am Friday. Their install confirmation email said Tuesday but that was wrong. It was Friday their change over date.

Well as of now I'm still not connected to anything.

Stuff Fibre uses Focus communications for their provisioning (is that how you say it?)

They have checked everything and it's all OK.

A tech is coming Monday.

So that's where I am up to....??


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  Reply # 1632210 17-Sep-2016 17:11
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Just checked out their site to see what they offer. Doesn't look any cheaper, esp as many providers now give you a free month and other addons. Also if you want to use existing landline phones with it, it says it will sell you an adapter, but doesn't tell you what the price is. So that is going to turn a lot of people who want to keep some landlines.

 

Also doesn't look like there is any easy way to contact them, no 0800 number I can see nor any contact details at all on the website that I can easily see. For the pricing you would expect phone support. Or are they doing a bigpipe with email support only?


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  Reply # 1632212 17-Sep-2016 17:15
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it really shouldn't need a tech if its just going from one provider to the other.

 

u sure the router is setup correctly? the correct setting and VLAN if needed?


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  Reply # 1632216 17-Sep-2016 17:20
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jandal160165: Hi,
Was disconnected from My Republic as promised near 6am Friday. Their install confirmation email said Tuesday but that was wrong. It was Friday their change over date.

Well as of now I'm still not connected to anything.

Stuff Fibre uses Focus communications for their provisioning (is that how you say it?)

They have checked everything and it's all OK.

A tech is coming Monday.

So that's where I am up to....??

 

 

 

Do you mean Vocus? Not a good start if it isn't working.




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Master Geek
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  Reply # 1632227 17-Sep-2016 17:46
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Jase2985:

it really shouldn't need a tech if its just going from one provider to the other.


u sure the router is setup correctly? the correct setting and VLAN if needed?



Yes of course you are right. And with two perfectly good routers and a laptop. That were all working perfectly at 0551 am before change over. He will be wasting his time.

Can't they see my gear or ONT remotely?

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  Reply # 1632228 17-Sep-2016 17:50
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the ONT they should be able to but if thats all working its likely to be a configuration issue on your router

 

have you set it up for the new provider? username and password, correct authentication method, DHCP if needed, VLAN tagging etc?


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  Reply # 1632229 17-Sep-2016 17:50
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mattwnz:

jandal160165: Hi,
Was disconnected from My Republic as promised near 6am Friday. Their install confirmation email said Tuesday but that was wrong. It was Friday their change over date.

Well as of now I'm still not connected to anything.

Stuff Fibre uses Focus communications for their provisioning (is that how you say it?)

They have checked everything and it's all OK.

A tech is coming Monday.

So that's where I am up to....??


 


Do you mean Vocus? Not a good start if it isn't working.



If vocus are doing the provisioning then that means stuff fibre doesn't do it in-house, which means they have very little co trol over the experience, essentially just reselling someone else's broadband.
This would explain why they can offer force national wide from day one when other ISPs cannot. It also means problems will take longer to resolve as the 'stuff' person you contact for support will have extremely limited access to systems and extremely limited ability to do anything other than pass your I formation to vocus.

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  Reply # 1632301 17-Sep-2016 18:51
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jandal160165:

Can't they see my gear or ONT remotely?

 

They can't. UFF and Enable lets ISPs check ONT remotely but Chorus doesn't.


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Ultimate Geek
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  Reply # 1632327 17-Sep-2016 21:39
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just an FYI, 

 

 

 

the routers sent out by stuff fibre are pre-configured for their connections, so it should just be plug and play,

 

 

 

if you want to know, stuff fibre settings are

 

vlan10 tag

 

authentication method is dhcp, no login required,

 

i hear they are doing voice by an app, maybe similar to ocron app,

 

 

 

-Steve.





Voice gives context



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Master Geek
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  Reply # 1635669 19-Sep-2016 08:12
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Hi,

 

 Ok its connected.  100/20.  I originally asked for 200/20.  So hopefully its not too far away.  Ookla reports my ISP as Odyssey Broadband.  Whoever they are?

 

 


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Ultimate Geek
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  Reply # 1635670 19-Sep-2016 08:27
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jandal160165:

 

Hi,

 

 Ok its connected.  100/20.  I originally asked for 200/20.  So hopefully its not too far away.  Ookla reports my ISP as Odyssey Broadband.  Whoever they are?

 

 

 

 


Likely they are previous holder of the IP Ranges Stuff purchased to use and it hasn't been updated with the new details in Maxmind (The Database that Ookla uses for speedtest).





Any comments made are my personal views and does not represent those of my employer


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  Reply # 1635678 19-Sep-2016 08:47
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@jandal160165:

Hi,


 Ok its connected.  100/20.  I originally asked for 200/20.  So hopefully its not too far away.  Ookla reports my ISP as Odyssey Broadband.  Whoever they are?


 



What was the issue?





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