Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


213 posts

Master Geek
+1 received by user: 72


Topic # 202056 15-Sep-2016 14:09
Send private message

My sister is moving to a new subdivision tomorrow.

 

She is moving to a house that pre-dates the subdivision but it's address has changed from being on the original road to having a different street number on a newly formed road.

 

Her ISP says there is no fibre or copper at the new address. I had a look yesterday and it look like the old copper has gone but there is a new Chorus labeled fibre conduit coming out of the ground right against the house.

 

We checked with the developer and he said that "Chorus have completed the job just not signed it off yet".

 

Any idea how long these things normally take?

 

I'll need to sort out some mobile broadband or something in the mean time. Sadly on both Voda and Spark mobile maps it falls into a gap in 4G.


Create new topic
'That VDSL Cat'
8940 posts

Uber Geek
+1 received by user: 1962

Trusted
Spark
Subscriber

  Reply # 1630961 15-Sep-2016 14:29
Send private message

@chorusnz may be able to help here, you will need to work with your isp to get full details on whats going on though.

 

 

 

Front line support arent always too useful for the complex situation your in.





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


208 posts

Master Geek
+1 received by user: 70


  Reply # 1631023 15-Sep-2016 15:14
Send private message

What area and street?




213 posts

Master Geek
+1 received by user: 72


  Reply # 1631129 15-Sep-2016 17:16
Send private message

atomeara:

 

What area and street?

 

 

Hassall St, Rangiora, which has been extended from what currently shows on Google maps as part of the new subdivision. Chorus map shows up to No. 22 but the number now go higher.   


261 posts

Ultimate Geek
+1 received by user: 41


  Reply # 1631137 15-Sep-2016 17:26
One person supports this post
Send private message

Why didn't the developer go with Enable?

 

You might find there will be limited ISPs that will offer fibre over Chorus in Rangiora.


208 posts

Master Geek
+1 received by user: 70


  Reply # 1631184 15-Sep-2016 18:32
Send private message

If it is Chorus, I understand 2degrees have a handover.

 

None of the maps anywhere seem to be updated.

 

The portal is showing addresses up to 32 but not with any services.

 

Lower numbers are just showing ADSL service.

 

 

 

Nothing can be ordered until it is signed off. 

 

Once that is done the ISP should be able to put a manual order in.


3258 posts

Uber Geek
+1 received by user: 642

Trusted

  Reply # 1632046 17-Sep-2016 10:32
Send private message

What happens if you order a copper service for the old address?

 

Has the copper actually been pulled out of the ground?





Ray Taylor
Taylor Broadband (rural hawkes bay)
www.ruralkiwi.com

There is no place like localhost
For my general guide to extending your wireless network Click Here




186 posts

Master Geek
+1 received by user: 9

Trusted

  Reply # 1632134 17-Sep-2016 12:11
2 people support this post
Send private message

Are there jack points in the house. If so Plug a phone in and if there is any sort of beeping, give this a try.

 

Call ISP give old address of the house and ask for ADSL/VDSL connection. If they advise of a ready for service date and on that date

 

Services are working then a week later tell them the correct address

 

If services are not working the ISP will log fault with Chorus. Chorus will send a Tech out. Tech should get the connection going as well as advising Chorus the correct address, Chorus will create the address in there system and advise the ISP to reflect the address change.

 

**** This would only work if there is a jackpoint in the house with some sort of beeping tone when you plug a phone in. This means the old copper is still intact**************




213 posts

Master Geek
+1 received by user: 72


  Reply # 1632309 17-Sep-2016 19:49
Send private message

Thanks for the advice guys.

 

Shes moved in now. The copper has definitely gone. The developer got an ETA from Chorus and it seem like its going to be about two weeks before an ISP can order anything.

 

We are having water issues at the moment so broadband is down the list for a while. The kids will have to experience the great outdoors instead for a while.

 

 

 

  

 

 

 

    

 

 


70 posts

Master Geek
+1 received by user: 12


  Reply # 1636904 20-Sep-2016 22:07
One person supports this post
Send private message

robcreid:

 

Thanks for the advice guys.

 

Shes moved in now. The copper has definitely gone. The developer got an ETA from Chorus and it seem like its going to be about two weeks before an ISP can order anything.

 

We are having water issues at the moment so broadband is down the list for a while. The kids will have to experience the great outdoors instead for a while.

 

 

Ran into this in Hamilton a few years ago, only a single ISP Lightwire had a Chorus NGA handover for the longest time, then Snap got one, then other providers picked them up and developers stopped picking Chorus also, which helped. 2degrees is probably your best bet.

 

Unfortunate they moved her in before telco/functional water was in place :(


27163 posts

Uber Geek
+1 received by user: 6593

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  Reply # 1636995 21-Sep-2016 07:38
One person supports this post
Send private message

Darren0:

 

robcreid:

 

Thanks for the advice guys.

 

Shes moved in now. The copper has definitely gone. The developer got an ETA from Chorus and it seem like its going to be about two weeks before an ISP can order anything.

 

We are having water issues at the moment so broadband is down the list for a while. The kids will have to experience the great outdoors instead for a while.

 

 

Ran into this in Hamilton a few years ago, only a single ISP Lightwire had a Chorus NGA handover for the longest time, then Snap got one, then other providers picked them up and developers stopped picking Chorus also, which helped. 2degrees is probably your best bet.

 

Unfortunate they moved her in before telco/functional water was in place :(

 

 

There are a lot of private subdivisions now not going with Chorus. I read yesterday that Clutha have a council funded fibre deployment in a new greenfields subdivision that's only going to be a single provider.

 

Clearly none of these people care to understand the issues that will ultimately occur as a result of this. There was plenty of rage in the BoF days when WxC was the only provider (which was for very different reasons - no other RSP's wanted to deploy fibre services at that time despite being able to).

 

If somebody overbuilds services that's fine, but I see council funding a private infrastruture build as a slippery slope. What's next? Privatised power & water?

 

I know similar issues with power, water and internet already exist in some apartment buildings but these decisions are not made by a council. They're private developers and body corps.

 

 

 

 


Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.