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  Reply # 1696592 30-Dec-2016 20:17
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We'll see, the guy I spoke to today is going to help me with my speeds, he's actually extremely helpful.

I was able to clear the 2dg firmware and now getting the same speeds on the fritzbox as I was their ASUS :)

Thanks for the link!


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  Reply # 1696623 30-Dec-2016 22:19
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Jexla:
Best speed result I have gotten:

http://www.beta.speedtest.net/result/5922084978

Got told on the live chat that that's what they expect, will talk to the guy who's been helping me out previously later today when he get's in and will update how that goes.

2nd thing is that ping, it will not go below 15ms in any speedtest.

So I run a tracert, first 2 external IP's are: 203.97.25.86/85

Look them up and they're Vodafone IP's....??

Terribly confusing experience, hoping for answers when I call up later.


One last thing to mention, I have a public IP, no CG-NAT however I don't see any offer of a static IP :)

 

 

What does a normal traceroute look like?

 

You do have to remember they're not really an ISP with their own network - they are simply buying off others. I didn't realise this was Vodafone however.

 

Where are you located? I suspect they're probably just taking all traffic back to Auckland with a single handover there which is the same as other lower cost providers such as My Republic and Bigpipe.

 

 

 

 


 
 
 
 


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  Reply # 1696632 30-Dec-2016 22:49
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sbiddle:

 

 

 

What does a normal traceroute look like?

 

You do have to remember they're not really an ISP with their own network - they are simply buying off others. I didn't realise this was Vodafone however.

 

Where are you located? I suspect they're probably just taking all traffic back to Auckland with a single handover there which is the same as other lower cost providers such as My Republic and Bigpipe.

 



That does seem to be the case, however after doing some more traceroutes, it's not consistently vodafone IP's and often actually vocus IP's.

Take from that what you will, I'm not 100% sure what the go is there.


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  Reply # 1696644 30-Dec-2016 23:45
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Try some speed tests to a servers in Auckland. If possible try one hosted by Vodafone or Vocus. I often get better results from server hosted in main centers.

 

It will be interesting to see if there is much of a speed difference between a server in Auckland as compared to the one in Napier you linked too.

 

 


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  Reply # 1696645 30-Dec-2016 23:48
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I have and there is little difference, except ping goes to around 8 for the vocus server which leads me to believe that's where all the traffic routes through.

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  Reply # 1696694 31-Dec-2016 07:02
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Jexla: I have and there is little difference, except ping goes to around 8 for the vocus server which leads me to believe that's where all the traffic routes through.

They buy their product from Vocus
so that will explain it

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  Reply # 1696735 31-Dec-2016 10:13
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Sounds like it. Must be his fibre connection not working properly.


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  Reply # 1709163 25-Jan-2017 08:54
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quickymart:

 

Sounds like it. Must be his fibre connection not working properly.

 



No clue what you're talking about and neither do you apparently.


Righto, so.....

Update time.

I went through all the troubleshooting with stuff and provided all the evidence requested by them to pass on to Vocus.

They did so and Vocus weren't really interested at all, only ever heard from stuff when I called them and asked for an update.

So to recap:

My speeds are below expectation.

Worst case around 150/400.

Best case that was a once off I got 650/450

Majority of cases I was around 400/400-450

Vocus didn't seem to much care.

Have since signed up with Spark, hoping for better speeds.

Also getting a better price in the long run.

1 year contract
Free modem

$139.99 per month,
3 months free,

 

$40 credit,
$100 credit.

Works out below $100 a month over the 1 year period


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  Reply # 1709579 25-Jan-2017 19:45
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Jexla:

Have since signed up with Spark, hoping for better speeds.

Also getting a better price in the long run.

1 year contract
Free modem

$139.99 per month,
3 months free,

 

$40 credit,
$100 credit.

Works out below $100 a month over the 1 year period

 

 

How did you manage to get the additional $100 credit?





rm *


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  Reply # 1709593 25-Jan-2017 20:12
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Good question, when looking at getting fibre the first time in October last year, I put in my email etc whilst looking at spark offers. They sent me an email a few days later offering me $100 credit if I joined in the next 7 days of the email.
Well, lucky for me the lady didn't read it properly when I emailed it to her to show her. =)

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  Reply # 1709611 25-Jan-2017 20:40
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Jexla: Good question, when looking at getting fibre the first time in October last year, I put in my email etc whilst looking at spark offers. They sent me an email a few days later offering me $100 credit if I joined in the next 7 days of the email.
Well, lucky for me the lady didn't read it properly when I emailed it to her to show her. =)

 

Lucky indeed! That makes an already good deal into an excellent one. I'd take that offer in a heartbeat if I could. surprised





rm *


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  Reply # 1709640 25-Jan-2017 21:38
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I can send you the email and you can try your luck if you like.

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  Reply # 1710824 27-Jan-2017 20:31
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Jexla:

 

quickymart:

 

Sounds like it. Must be his fibre connection not working properly.

 



No clue what you're talking about and neither do you apparently.

 

 

Oh I know more than you think wink


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  Reply # 1710833 27-Jan-2017 20:42
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quickymart:

 

 

 

Oh I know more than you think wink

 




Literally nothing to add to the conversation, that way to the door >


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  Reply # 1710855 27-Jan-2017 21:03
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@Jexla What's the date you swap to spark?

 

 


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