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545 posts

Ultimate Geek
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Topic # 204648 11-Oct-2016 11:24
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I've been having a hell of a time getting my UFB installed (And working!). Here's a timeline:

 

 

 

16 August - Placed UFB order.

 

19 August - Chorus calls. Scope booked for 13 September and install for 26 September

 

12 September - Tech calls and agrees on 8am booking.

 

13 September - SMS from tech 30 minutes before agreed time to say he is off sick. Scope finally happens around 3pm

 

26 September - Call from Chorus at 12:30pm (for a PM booking) to say tech has been off sick all day, install happening next day

 

27 September - Install happens, but a records error means the ONT doesn't come online

 

28 September - Tech comes back, records error hasn't been resolved

 

4 October - Call from Chorus, tech is booked for 30 November to come and fix the issue

 

11 October - Update from Chorus, tech is now booked for 17 November to fix the issue.

 

 

 

So here I am, with an ONT on my wall, and no connection, and now I have to wait a month for Chorus to come out and fix their own mistake!





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1470 posts

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  Reply # 1649055 11-Oct-2016 11:43
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I guess I was pretty lucky with my Chorus tech. My ONT could not go live on Day1 either due to some config problem.

 

But he chased it up himself and came back 2 days later and finished the job.

 

Then we had no dial tone, so he chased that too and he gave me the number to call to get it going if it was still offline the next day.

 

I had his number to ring if I got no joy myself.

 

He was the sort of guy who liked to see a job through and finish what he started.

 

Hooray for Jeremy.





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545 posts

Ultimate Geek
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  Reply # 1649057 11-Oct-2016 11:44
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Yeah our tech did that on the first try, but now he doesn't pick up when I call him :(





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  Reply # 1649069 11-Oct-2016 11:55
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That's just rude.





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  Reply # 1649234 11-Oct-2016 14:40
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At least your ONT is on the wall. Out of interest, where in the country are you?

 

We've been having a hell of a time in the south auckland areas lately. Eventually got talking a tech that has the north shore patch and they got things sorted heaps faster.




545 posts

Ultimate Geek
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  Reply # 1649683 12-Oct-2016 11:49
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Update...

 

 

 

11 October 11:30am - Post on geekzone

 

11 October 2pm - Chorus calls, it's all up and running. Saga over!

 

 





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  Reply # 1649689 12-Oct-2016 11:54
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Haha, Go Geekzone!

 

Enjoy UFBness!


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