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  # 1703766 15-Jan-2017 20:36
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For Chorus, I think if you look carefully the "ITP" is the part of the assembly that attaches the ONT to the wall.

 

 

 

 

 

 

 


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  # 1704155 16-Jan-2017 15:08
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yitz: For Chorus, I think if you look carefully the "ITP" is the part of the assembly that attaches the ONT to the wall.

 

Yep, Ultrafast Fibre has been doing this for a couple of years now, I'd imagine Enable has followed suit. Such a better way of doing it, no exposed leads, a wall mounted assembly doesn't hint at someone to take the ONT with them etc.

 

That's a pretty hard bend in the OPs post though, I'd raise that with Enable, needs some QA love.


 
 
 
 




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  # 1706720 20-Jan-2017 22:46
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Update: Been in contact with a couple of Enable agents (email & phone) and they both agree that an ITP should have been installed. We had a later booking (20/1) which wasn't cancelled by Enable so a tech came (from Multimedia Communications, the contractor?). He also agreed that an ITP should have been installed but he didn't install it since he said it was not his team (install was considered complete and he's for 'new installs'). He was advised to not touch it since the internet is working. He took a picture though and said would find out why the other tech didn't install the ITP. He did arrange stuff for me in the distribution box so thanks to him! Not so messy now. I guess Enable and the contractor will be talking...

 

Enable also mentioned that I should report this as a fault to my ISP (Bigpipe) so I guess you can imagine my inbox has been constantly receiving messages from Bigpipe and Enable.

 

Tl;dr still no ITP :D

 

 

 

@chevrolux I understand your point and I kind of agree, somehow. I think I just want this fibre cable covered/secured. I don't want to be able to move it.


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  # 1743795 19-Mar-2017 13:41
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allune:

 

Update: Been in contact with a couple of Enable agents (email & phone) and they both agree that an ITP should have been installed. We had a later booking (20/1) which wasn't cancelled by Enable so a tech came (from Multimedia Communications, the contractor?). He also agreed that an ITP should have been installed but he didn't install it since he said it was not his team (install was considered complete and he's for 'new installs'). He was advised to not touch it since the internet is working. He took a picture though and said would find out why the other tech didn't install the ITP. He did arrange stuff for me in the distribution box so thanks to him! Not so messy now. I guess Enable and the contractor will be talking...

 

Enable also mentioned that I should report this as a fault to my ISP (Bigpipe) so I guess you can imagine my inbox has been constantly receiving messages from Bigpipe and Enable.

 

Tl;dr still no ITP :D

 

 

 

@chevrolux I understand your point and I kind of agree, somehow. I think I just want this fibre cable covered/secured. I don't want to be able to move it.

 

 

 

 

How did this end?





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  # 1746608 23-Mar-2017 20:34
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I'm in Christchurch in a Chorus area and they installed fibre in our new house a few months ago. They didn't install a ITP in our comms box. I asked the installer why no ITP and he said they only put ITP's in brownfield(older houses) installs. As our house was a (Greenfield) newly built house, they don't put ITP's in. Anyone know if this is the procedure?

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  # 1746745 24-Mar-2017 05:31
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540trickzter: I'm in Christchurch in a Chorus area and they installed fibre in our new house a few months ago. They didn't install a ITP in our comms box. I asked the installer why no ITP and he said they only put ITP's in brownfield(older houses) installs. As our house was a (Greenfield) newly built house, they don't put ITP's in. Anyone know if this is the procedure?

 

look up to the top of the page, yitz post, i believe its in the mount where the ont mounts to the wall


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  # 1746769 24-Mar-2017 07:06
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540trickzter: I'm in Christchurch in a Chorus area and they installed fibre in our new house a few months ago. They didn't install a ITP in our comms box. I asked the installer why no ITP and he said they only put ITP's in brownfield(older houses) installs. As our house was a (Greenfield) newly built house, they don't put ITP's in. Anyone know if this is the procedure?


Yeah was it an chorus van that turned up?
As enable is the sole provider for fibre in CHCH so I'm tending to believe it was done by enables contractor. If so there standard is to install an itp in all installs.




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  # 1746806 24-Mar-2017 08:09
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phantomdb:
540trickzter: I'm in Christchurch in a Chorus area and they installed fibre in our new house a few months ago. They didn't install a ITP in our comms box. I asked the installer why no ITP and he said they only put ITP's in brownfield(older houses) installs. As our house was a (Greenfield) newly built house, they don't put ITP's in. Anyone know if this is the procedure?


Yeah was it an chorus van that turned up?
As enable is the sole provider for fibre in CHCH so I'm tending to believe it was done by enables contractor. If so there standard is to install an itp in all installs.

 

I believe that Chorus is providing fibre in some new Christchurch subdivisions - some which were built prior to the government UFB programme, and some later on where developers chose Chorus or Enable to reticulate fibre in their subdivisions


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  # 1746954 24-Mar-2017 11:32
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nickb800:

 

phantomdb:
540trickzter: I'm in Christchurch in a Chorus area and they installed fibre in our new house a few months ago. They didn't install a ITP in our comms box. I asked the installer why no ITP and he said they only put ITP's in brownfield(older houses) installs. As our house was a (Greenfield) newly built house, they don't put ITP's in. Anyone know if this is the procedure?


Yeah was it an chorus van that turned up?
As enable is the sole provider for fibre in CHCH so I'm tending to believe it was done by enables contractor. If so there standard is to install an itp in all installs.

 

I believe that Chorus is providing fibre in some new Christchurch subdivisions - some which were built prior to the government UFB programme, and some later on where developers chose Chorus or Enable to reticulate fibre in their subdivisions

 

 

 

 

Yeah, Chorus van. I also thought that Enable was sole LFC for ChCh. But Chorus does do certain parts of ChCh. I'm in Aidanfield ChCh which is Chorus.

 

 

 

Here's a picture of our install. They just ran a 20m or so fibre cable from the ETP on the outside of the Garage to the commsbox straight into the ONT. No ITP.

 

Click to see full size


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  # 1746969 24-Mar-2017 11:55
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540trickzter:

 

nickb800:

 

phantomdb:
540trickzter: I'm in Christchurch in a Chorus area and they installed fibre in our new house a few months ago. They didn't install a ITP in our comms box. I asked the installer why no ITP and he said they only put ITP's in brownfield(older houses) installs. As our house was a (Greenfield) newly built house, they don't put ITP's in. Anyone know if this is the procedure?


Yeah was it an chorus van that turned up?
As enable is the sole provider for fibre in CHCH so I'm tending to believe it was done by enables contractor. If so there standard is to install an itp in all installs.

 

I believe that Chorus is providing fibre in some new Christchurch subdivisions - some which were built prior to the government UFB programme, and some later on where developers chose Chorus or Enable to reticulate fibre in their subdivisions

 

 

 

 

Yeah, Chorus van. I also thought that Enable was sole LFC for ChCh. But Chorus does do certain parts of ChCh. I'm in Aidanfield ChCh which is Chorus.

 

 

 

Here's a picture of our install. They just ran a 20m or so fibre cable from the ETP on the outside of the Garage to the commsbox straight into the ONT. No ITP.

 

Click to see full size

 

 

Chorus UFB installs don't usually have an ITP, they just coil the fibres in the tray behind the ONT.

 

 

(from here)


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  # 1747157 24-Mar-2017 16:08
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Well my install must not be standard practice then. As I've got no cables coiled behind my ONT.

If you look at my picture again, the fibre line is coming in the top right corner from the outside ETP and it's directly plugged into the ONT.

And if you re-read my first post, I actually asked the chorus installer while he was installing where's the ITP and he told me he doesn't install ITP's? in Greenfield installs.



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  # 1747249 24-Mar-2017 18:28
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phantomdb:

 

 

 

 

 

How did this end?

 

 

 

 

@phantomdb thanks for bumping the thread! Was on a holiday so I didn't get to update.

 

 

 

Anyway, sometime mid-March I sent an email to Bigpipe asking why there has been no update since January. They said Enable marked our case closed so they said they would investigate and make sure things would be resolved. Then another email came mentioning I would be contacted by Enable regarding the install. Instead of a call or email, I got a tech and he installed the ITP.

 

Enable tech asked me the same questions... if I still remember who installed it, etc. Anyway, another TL;DR, ITP has been installed. :D


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