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# 208456 13-Feb-2017 01:33
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I never need to learn Telecommunication's technical terms to get the internet installed and activated in NZ. So I assume I shouldn't know anything complicated as a customer.

 

 

 

I moved to Sydney for work and recently rent an apartment. I find it is extremely complicated to install the internet in Australia and was forced to learn the technical terms.

 

Apparently there is a thing called "MDF" in apartments. In Australia, connecting from street to A side of MDF is done by a Telstra Technician hired by ISP. From A side to B side on the MDF needs a private technician who 'discovers' the wiring from the unit to the "MDF". This process is called "MDF jumpering". It is strange enough that the installation is separated to two parts. The private technician costs me $120 and might need to revisit because my ISP apparently didn't tag the A side so the first visit couldn't "jumper" to the A side.

 

I looked back my past NZ experience using Vodafone and BigPipe. I didn't need to learn these technical terms and "jumper" the "MDF". I am curious if the NZ network is using the same technology.

 

Is anyone willing to share some knowledge?  


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  # 1719170 13-Feb-2017 07:40
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It gets worse over there if you want to change between 2 ISPs in the building that both have their own gear in the basement. Ended up 3 tech visits for a friend because the gaining ISP isnt allowed to mess with the jumpering from the losing ISPs equipment. While the chorus processes might be a bit of a pain, its nothing to compare with aussie apartment headaches with fiber to the basement and ISPs running private dslams, in some cases with the dslam in a different building so making the techs have to get several sets of keys and building access with management who really couldnt give a crap about it.





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  # 1719198 13-Feb-2017 08:10
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  # 1719226 13-Feb-2017 09:10
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 I believe it. But this is relatively recent.

 

 





I reject your reality and substitute my own. - Adam Savage
 


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  # 1719227 13-Feb-2017 09:12
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Yep in NZ the provisioning techs will do the whole job for you. From exchange to apartment. Used to hate doing apartments as you generally had to get the buidling manager to unlock doors etc. A simple job could take a couple of hours.



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  # 1719258 13-Feb-2017 10:34
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freitasm: People strangely still won't believe our Internet is better than is most other countries...

 

I believe it after learning that Australia is still at 20th century.




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  # 1719262 13-Feb-2017 10:40
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chevrolux: Yep in NZ the provisioning techs will do the whole job for you. From exchange to apartment. Used to hate doing apartments as you generally had to get the buidling manager to unlock doors etc. A simple job could take a couple of hours.

 

 

 

I lived in NZ apartment as well. Shouldn't the Unit number be marked on the Main Frame so no one needs to walk along the whole apartment to find out the wiring directions? 


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  # 1720235 14-Feb-2017 21:57
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jli100:

chevrolux: Yep in NZ the provisioning techs will do the whole job for you. From exchange to apartment. Used to hate doing apartments as you generally had to get the buidling manager to unlock doors etc. A simple job could take a couple of hours.


 


I lived in NZ apartment as well. Shouldn't the Unit number be marked on the Main Frame so no one needs to walk along the whole apartment to find out the wiring directions? 



Haha yes it should if it was done properly by the data cablers in the first place.
The fact is very very few are properly labelled so need toning back from the apartment side.



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  # 1723342 20-Feb-2017 22:18
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It is almost 3 weeks without internet..

 

Telstra technicians came and replaced the faulty device at exchange. Now the phone tone can be heard and phone call can be made but DSL light is still off. Another 5 days needed for another technician to come checking the problem.

 

I feel uncomfortable every time this ISP emphasises "an incorrect call out charge may be applied" through emails or SMS. I paid $119 to hire a private technician to prove that the connection from unit to MDF is good and purchased a new phone to prove if the land line tone is there before the ISP agreed to book a Telstra technician. I think this ISP is doing business in a very wrong way. I will try to close the account with them. 


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