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# 209023 9-Mar-2017 14:24
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A couple of weeks ago I checked the Spark broadband product page and discovered that, despite having registered my interest twice, UFB had become available in my street without anyone contacting me. Can't have been available for long, though, as the grass seed Chorus laid on the part of the street they dug up still hasn't grown. So I signed up straight away, fully prepared for it to be the first step in a long process.

 

I live on a two-dwelling cross-leased section, set back from the road at the end of a cul-de-sac. In front of my house is another two-dwelling cross-leased section. The driveway for these two houses branches off of my driveway down by the road, but they don't actually own any of it. My cross-lease owns the entire driveway right down to the street, plus a small margin on either side. When the Chorus tech came out to visit me last week, I pointed this out to him and he agreed with me that consent was probably only needed for me and my immediate neighbour, as Chorus was going to trench the cable up alongside the edge of my drive and then across it to my garden, all on my property.

 

However, Chorus have just emailed me the proposed plans, which include laying initial fibre connections up the side of the branching-off driveway of the other two properties (to save them having to do the work twice, I assume) and they are saying that I need consent from those houses as well. I find it unusual that I need to get consent for work I didn't ask for on an entirely separate property in order for my connection to be installed. This could be problematic as one of those properties is a rental and currently full of rather anti-social hoons, and I have no idea who the land owner is. What's also odd is that they are trying to contact my cross-lease neighbour to approve the works, even though that neighbour has already given blanket consent via the form on Chorus's website (and confirmed to me that they'd done so). What is the point of having an online consent form if people are still required to sign paperwork? Thirdly, when I spoke to the girl that called me from Chorus today (prior to her emailing me the plans) she couldn't tell me for sure whether they really actually needed consent from the two driveway-sharing neighbours or not. It all seems very peculiar. Has anyone else had this experience?

 

Anyway, I'm not too bothered if there's a bit of a wait - I was prepared for that. But I like to understand what's going on, and so far I'm feeling a bit puzzled by some aspects. I do have to say, I've been pleasantly surprised by the speed at which Chorus has responded to my order. It's been less than two weeks and they've already scoped the property, drawn up the plans, and are actively seeking consent. I'm just nervous the whole thing could be scuppered by the consent issue. My VDSL connection is tenuous (it's gone down about 5 times in the last 12-18 months) and since I work from home, I can't afford to be offline. I'm really looking forward to getting a more reliable connection (knock on wood).

 

 





Geek girl. Freelance copywriter and editor at Unmistakable.co.nz.

 

Currently using: Modified 2008 Mac Pro, HP M6-1017TX Laptop, iPad Pro, iPhone 7, iPhone 6S, AppleTV4.


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  # 1733724 9-Mar-2017 14:30
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Chorus will tell your ISP which properties they're getting consents from, and the names of the landowners (you can also look this up from your council).




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  # 1734234 10-Mar-2017 09:47
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That's what I thought would happen, so I found it funny that they emailed to ask me the neighbours' contact details. I just find it peculiar that they're involving the other cross-lease when it wasn't part of my request, and doesn't need to be touched to complete my job. I suspect they're just trying to save time in the long run, but if they run into consent issues with one of those houses, I'm concerned that will affect my ability to get fibre.





Geek girl. Freelance copywriter and editor at Unmistakable.co.nz.

 

Currently using: Modified 2008 Mac Pro, HP M6-1017TX Laptop, iPad Pro, iPhone 7, iPhone 6S, AppleTV4.


 
 
 
 


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Chorus

  # 1734282 10-Mar-2017 10:47
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Property ownership is a matter of public record. You should be able to go down to your local council office and request the registered owners name and address for service (postal address). As long as you have a legitimate reason for requesting the details (which you do) the council will not object. I have done this many times in Christchurch when I've needed to know who owns rental properties next to my own).

 

You are correct in your assumption that Chorus will always seek to complete fibre cabling for all dwellings serviced by the same driveway access in one hit. It is significantly cheaper and easier for them to do it this way, and it avoids costly network redesigns later.

 

While it's true that Chorus may advise your RSP who they are seeking consent from, this is of no help if their name is common - John Smith for example. At least the council can advise their address for service which provides a means of contact.





The views expressed by me are not necessarily those of my employer Chorus NZ Ltd


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  # 1734288 10-Mar-2017 11:06
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Had a similar thing happen. My company has an office in Auckland on a rear section, and we recently received a request for consent for the owners of the front section to have fibre installed to their building.

 

Strange thing was that the scope of work also included running fibre to our building. This was more strange due to the fact that we have had fibre to our building for about 2 years already.

 

Took 2 phone calls and 2 emails and having it escalated to the design team for them to change our neighbours scope of work to no longer include running fibre to our building that already has it!

 

Never assume that the left hand knows what the right hand is doing (or in this case, has already done).


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  # 1734296 10-Mar-2017 11:25
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Yea, same - they need to prepare work for all other houses as well. The guy that I has having trouble with - down the same shared driveway, told the design team that he didn't want work done down his longer driveway and after four new designs, the fourth design does not have anything going down his longer driveway now.

 

The design team bypass the tenants and have the homeowners details from the council.




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  # 1734307 10-Mar-2017 11:38
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Good to hear I am not alone! And LOL at them trying to get consent for a building that already had fibre installed :) Good to know that it's possible for designs to be amended to leave out troublesome neighbours if they're putting their foot down. I guess I just need to stick to my plan of being patient (not a natural thing for me) and letting the process run its course.





Geek girl. Freelance copywriter and editor at Unmistakable.co.nz.

 

Currently using: Modified 2008 Mac Pro, HP M6-1017TX Laptop, iPad Pro, iPhone 7, iPhone 6S, AppleTV4.


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  # 1734342 10-Mar-2017 12:30
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Also, at home I had the guys show up to do the installation for our back neighbours down our shared driveway and we had never been sent any consent form (let alone actually given consent).

 

They were doing an above ground cable attached to the base of the fence so I didn't protest as I would have given my consent had it been asked for.

 

But I thought it was pretty amazing that they showed up to do work along our shared driveway and attach a cable to the shared fence without having consent to do so.




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  # 1734346 10-Mar-2017 12:42
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That's very odd! My sister never got her neighbour's consent although she is on a cross-lease (albeit with her own driveway). 





Geek girl. Freelance copywriter and editor at Unmistakable.co.nz.

 

Currently using: Modified 2008 Mac Pro, HP M6-1017TX Laptop, iPad Pro, iPhone 7, iPhone 6S, AppleTV4.


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  # 1734372 10-Mar-2017 13:27
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Seems to be different depending on where you live, which Chorus contractor gets allocated your job, and possibly which ISP you sign up with. There doesn't seem to be a standard process for everyone. I've posted my experience elsewhere on here but in a nutshell, we live up a shared driveway and one of our neighbours got connected mid last year, and the work was done to the outside our each house up the driveway including ours. I finally got around to ordering myself a few months later thinking it would just be a case of organising the internal install since the outside stuff was all done, but still had to begin the consent process again from scratch. Despite trying to tell them a number of times that the external work has been done it's taken 4 months for Chorus to contact me with an appointment to do the scope. I fully expect them to turn up and say "oh, we didn't know it was already done! You just need the internal install."

 

And then I see others post on here that it only took them 5 days from signup to getting connected, including getting consents. So really does seem to be the luck of the draw.




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  # 1734374 10-Mar-2017 13:32
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invisibleman18:

 

Seems to be different depending on where you live, which Chorus contractor gets allocated your job, and possibly which ISP you sign up with. There doesn't seem to be a standard process for everyone. I've posted my experience elsewhere on here but in a nutshell, we live up a shared driveway and one of our neighbours got connected mid last year, and the work was done to the outside our each house up the driveway including ours. I finally got around to ordering myself a few months later thinking it would just be a case of organising the internal install since the outside stuff was all done, but still had to begin the consent process again from scratch. Despite trying to tell them a number of times that the external work has been done it's taken 4 months for Chorus to contact me with an appointment to do the scope. I fully expect them to turn up and say "oh, we didn't know it was already done! You just need the internal install."

 

And then I see others post on here that it only took them 5 days from signup to getting connected, including getting consents. So really does seem to be the luck of the draw.

 

 

Crazy stuff. I can imagine you're tearing your hair out by now. 





Geek girl. Freelance copywriter and editor at Unmistakable.co.nz.

 

Currently using: Modified 2008 Mac Pro, HP M6-1017TX Laptop, iPad Pro, iPhone 7, iPhone 6S, AppleTV4.


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  # 1734418 10-Mar-2017 14:58
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littleheaven:

 

invisibleman18: Seems to be different depending on where you live, ... So really does seem to be the luck of the draw.

 

Crazy stuff. I can imagine you're tearing your hair out by now. 

 

 

Installation at my property is also taking a long time compared to the five days mentioned previously. I submitted my request for Fiber upgrade to my ISP at the beginning of January. Early Feb somebody came to do a site inspection and plan. Only now in the second week of March did somebody come out to inspect existing piping. No talk yet of any internal work.

 

 

 

Not too frustrated though with my VDSL cable. See speed test below:

 

 

https://www.speedtest.net/result/6117510314.png





Please keep this GZ community vibrant by contributing in a constructive & respectful manner.




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  # 1734455 10-Mar-2017 16:34
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Thank goodness for VDSL! My speed is pretty adequate too - around 40/9, but it's the fact the copper keeps crapping out that is spurring me to change asap.





Geek girl. Freelance copywriter and editor at Unmistakable.co.nz.

 

Currently using: Modified 2008 Mac Pro, HP M6-1017TX Laptop, iPad Pro, iPhone 7, iPhone 6S, AppleTV4.


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  # 1734561 10-Mar-2017 21:51
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littleheaven:

 

Thank goodness for VDSL! My speed is pretty adequate too - around 40/9, but it's the fact the copper keeps crapping out that is spurring me to change asap.

 

 

I'm still on ADSL since VDSL isn't available at my address so pretty keen to finally get Fibre connected!




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  # 1760018 10-Apr-2017 09:48
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Quick update - now six weeks since I placed the order and a month since the consent process was started, and so far no further action. I've just emailed Chorus asking for an update as to where the sticking point is, as I know my cross-lease neighbours gave consent online the week I placed the order. Were there not rules brought in that limited the consent waiting period to 15 days? Or has that not been passed yet? Is there a time limit by which the other parties need to respond? I am trying to be patient, but as my copper connection tends to fall over a lot after heavy rain (once taking almost a week to get someone out to fix), I feel like I'm sitting on a ticking time bomb at the moment!





Geek girl. Freelance copywriter and editor at Unmistakable.co.nz.

 

Currently using: Modified 2008 Mac Pro, HP M6-1017TX Laptop, iPad Pro, iPhone 7, iPhone 6S, AppleTV4.


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  # 1760034 10-Apr-2017 10:21
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littleheaven:

 

Were there not rules brought in that limited the consent waiting period to 15 days? Or has that not been passed yet?

 

Third reading is tomorrow.


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