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49 posts


# 214458 12-May-2017 15:34
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I'm looking to switch my broadband & phone package from Vodafone to Spark. I've never switched before in NZ, so I just want to confirm that I understand the process.


Sorry if this is a totally dumb question, but am I right in assuming that I just sign up with the new provider and they take care of the transfer? I don't have to cancel my existing service with my current provider (I'm not locked into any contract)?


I just want to make sure I keep my current phone number, and that I don't lose my broadband service for any significant time between the switchover if possible, so I'd be grateful to hear from anyone about whether or not the transfer process is usually relatively seamless.

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  # 1780256 12-May-2017 15:50
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See this post on Bigpipe's site; just substitute Spark for Bigpipe :)

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  # 1780258 12-May-2017 15:54
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Perhaps talk to Spark for advice?




Some ISP's are good at automated transfers and disconnections, others stink and it's all manual.




The advice of people here will be to plan on leaving your old service running overlapping with the new one being put in (if possible eg swapping copper to fibre or voda to chorus), and only afterwards disconnecting service.




If you only have the one line, and all that is changing is the service provider, they should help with the technical transfer and confirm.




Take nothing for granted!



Antonios K


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  # 1780260 12-May-2017 15:57
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See this post on Bigpipe's site; just substitute Spark for Bigpipe :)



Thanks, that pretty much covers it!

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