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  # 1799488 13-Jun-2017 15:36
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nigelj:
hio77:

 

nigelj:

Okay so it is that fibre, so yeah outage is on boundary of 903 ONR, I think a contractor installing services to the other side must've given it a love tap with a drill. (Saw some equipment leaving about 6 ish).

 

bingo! now i don't gotta get curious and look at the damage in my backyard ;

 



Photo of current worksite: https://goo.gl/photos/RHbFWBrUYhfecngx5 (I'd upload here but mobile is extremely shoddy due to the outage, if a mod would like to sort it out/embed, have at it).

 

 

 

Nigel - thanks for the photo.

 


It will be interesting to hear what services the other contractor was installing that caused the line to be cut.

 

 





Generally known online as OpenMedia, now working for Red Hat APAC a Technology Evangelist and Product Manager. Still playing with MythTV and digital media on the side.


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  # 1799507 13-Jun-2017 16:05
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openmedia:

nigelj:
hio77:


nigelj:

Okay so it is that fibre, so yeah outage is on boundary of 903 ONR, I think a contractor installing services to the other side must've given it a love tap with a drill. (Saw some equipment leaving about 6 ish).


bingo! now i don't gotta get curious and look at the damage in my backyard ;




Photo of current worksite: https://goo.gl/photos/RHbFWBrUYhfecngx5 (I'd upload here but mobile is extremely shoddy due to the outage, if a mod would like to sort it out/embed, have at it).


 


Nigel - thanks for the photo.



It will be interesting to hear what services the other contractor was installing that caused the line to be cut.


 



Assuming it was this person... Phone. Bonus irony points! (Copper and fibre is only services on this side).

For even more irony points... Power outage scheduled Thursday so Vector can install new transformers to connect their power...

 
 
 
 


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  # 1799635 13-Jun-2017 20:18
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VDSL returned for me at 20:05:03, so looks like the Chorus guys have pulled through, awesome effort by them. Hope they get a nice long rest before the next big fault.

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  # 1800861 14-Jun-2017 11:05
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Have to say @ChorusNZ did well with this fault.

 

 

 

rather regular updates were returned from the field teams to RSP's

 

combining that with the information gz had to provide, the few cases relating to this passed to me i was able to actually help customers understand far more clearly the progress and what is currently going on.

 

 

 

Nice to see faults in the backyard resolved so rapidly!





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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


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  # 1800907 14-Jun-2017 13:00
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hio77:

Have to say @ChorusNZ did well with this fault.


 


rather regular updates were returned from the field teams to RSP's


combining that with the information gz had to provide, the few cases relating to this passed to me i was able to actually help customers understand far more clearly the progress and what is currently going on.


 


Nice to see faults in the backyard resolved so rapidly!



A great point, they did a great job in horrible conditions (one moment fine, next wet), with horrible soil.

My only comment would be that communication to customers was rather poor, but Spark's was better than January when I really threw a fit.

Pros this time, Spark put it on their site (!), and eventually their 120 line. But Vodafone actually kept updating their message with reasonably latest info, including an ETR at one point.

Also when it happened, 120 redirected me to Business faults somehow which was frustrating as I had to be transferred again. But that guy was brilliant so a real mixed bag.

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  # 1801040 14-Jun-2017 18:22
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hio77:

 

knowing the layout of the area you would be hard pressed to have an alternative connectivity option.

 

 

Hard is what we do, and if we actually want farmers to take IoT seriously then we have to get real serious about making data be rock solid.  They can't have times when it just drops out for days on end because someone cut something they shouldn't.  That won't drive confidence, which in turn won't drive uptake.

 

 





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  # 1801089 14-Jun-2017 19:58
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DonGould:

hio77:


knowing the layout of the area you would be hard pressed to have an alternative connectivity option.



Hard is what we do, and if we actually want farmers to take IoT seriously then we have to get real serious about making data be rock solid.  They can't have times when it just drops out for days on end because someone cut something they shouldn't.  That won't drive confidence, which in turn won't drive uptake.


 



But then the costs go up to priovide the service and when 90% of the country think the internet should be free cost increase is hard to justify and consumer's will not be interested.

Linux

 
 
 
 


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  # 1801314 15-Jun-2017 10:51
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Linux: But then the costs go up to priovide the service and when 90% of the country think the internet should be free cost increase is hard to justify and consumer's will not be interested.

Linux

 

That's a very cynical attitude to adopt.

 

Cost's don't have to go up, they can just stay static. 

 

In Kaikoura they learnt that having a completely wireless network, with diversity, dropping into your town is a really smart thing to do. The internet never went out.  Though I suspect that dropping the whole towns load on one small network did mean a bit of fast upgrading.

 

Service does cost, but not having service costs much much much more.

 

 

 

 





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  # 1818869 10-Jul-2017 14:16
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I've got a small update for this thread after talking to others.

 

It appears that the cause wasn't a cowboy contractor, but instead either a Chorus contractor that was sent to cable under the road, or a Chorus endorsed contractor. (People doing the subdivision said the former, but I'd imagine it's more likely the latter), which makes me wonder why it took so long to find the location...

 

Also there have been a couple of smaller copper outages since, when our place lost copper we walked up to the site as there were Chorus techs there.  Turns out when they repaired the fibre they damaged the copper.  Still open holes and cables everywhere...


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