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marmel

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  #128334 4-May-2008 08:39
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mushion22:  You probably would have been better to work things out with WxC, they seem to be doing a good job overall on the customer service front and the technical front. How many other CEOs do you see personally looking into customer issues?


The bandwidth problem has been around for almost 3 months.....not acceptable on the technical front if you ask me. I don't want to re-post everything that has been said in the other thread but wXc have pretty much ignored it. We have no idea what the actual problem is other than P2P users hogging bandwidth and have no idea when or if this is going to be fixed.

I have full respect for Maverick and others from wXc that have given their time to help customers via this forum but I think they have dropped the ball on this one, which is why I am leaving.

zocster
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  #128335 4-May-2008 08:43
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How many other CEOs do you see personally looking into customer issues?


Lol, I don't think it is the role of a CEO to do so though, that's just a plus for WxC to have such an asset. Anyhow, I personally am with TelstraClear, I can not fault their cable broadband, with 90% up time at least, and it does what I want as I don't do games, don't do much downloads, only use it for minor things like browsing geekzone.

One really need to weigh their options, what is it that they want from an ISP. As for the other, with e-mail etc, I use google apps, as everything is under one roof, calendar which sync with my treo, files hosted etc. Spare the thought for my fellow Indonesian who barely gets 64K on a DSL connection (even though they can get 256K on their wireless/mobile).

So where ever you go unless you make a drastic move to the US, then you best to stay where you are!

 
 
 
 


mushion22
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  #128341 4-May-2008 09:11
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'Tis True. Haha no I wouldn't expect Dr Reynolds to be posting here, but I would like him to have people going to similar lengths (or to not be having issues in the first place!).
The grass will always be greener on the other side for you it seems, but just be careful with contract fees and terms. You don't want to jump ISP to find that its much the same and now you have to pay to change again :S. Remember that international bandwidth is a problem that all ISPs in NZ share to some extent.
Can I assume that you have made a final stand with maverick and PM'd him to state concisely why you feel you have been mistreated and given him a final opportunity to rectify the mater for you directy?

I'd still choose WxC if I had to make a choice between DSL suppliers, even with the international issues. No one else really seems to be doing anything overly interesting at the moment and I'm a bit of a VoIP geek and I like what they're doing in that field.
Other than that, you dont have a huge amount of choice if you want to stick with naked DSL. I really dont know, its a lesser of multiple evils thing really. I guess just check out the multitude of 'What ISP' threads around here and make a bet on one. Its pot luck really. Maybe ask some other people around your neighbourhood what their experiences are too seeing as it would probably be quite different to the bigger centres.


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