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16 posts

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# 21879 9-May-2008 18:00
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Changed provider.New isp changed over took one day.Obviously new provider would have told the old isp etc.Why after two months do I recieve an account?exact settlement figure was paid.
And there was no roll over into another month.
It would appear its not just international issues they are having.
anyone else with similiar situations in the past?

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  # 129728 9-May-2008 18:03
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X ihug?? I had a customer move away from ihug to another ISP. Ihug continued to bill.




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  # 129754 9-May-2008 20:19
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snaprulez: Changed provider.New isp changed over took one day.Obviously new provider would have told the old isp etc.Why after two months do I recieve an account?exact settlement figure was paid.
And there was no roll over into another month.
It would appear its not just international issues they are having.
anyone else with similiar situations in the past?


Did you call the old provider to cancel? You can't just assume that the new provider has told the old provider, it's very common for the ISP you've moved from to not get any notification from either the new provider or Telecom.

I think every provider has that problem as quite often the earliest you know of a customer moving is when Telecom stop billing the ISP and the way their billing works it can take a good 2 months to show up on the bill.

 
 
 
 




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Geek


# 129767 9-May-2008 21:11
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Hi Wendy.Thanks for the reply.At the time of switching I thoght of this.Indeed I did ask the new provider should I notify my old isp.They stated no that it was all done there endand the only thing I would notice is the modem drop out and then reconfiguration and the speed increse.Thus would it be true that there is no liability on my part you think???



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Geek


# 129769 9-May-2008 21:12
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sorry for the spelling,key board stuffed.

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  # 129770 9-May-2008 21:22
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I can't speak for any other provider but I know we (Xnet) will close the account and stop the billing if we've received notification or if the customer calls in and we haven't then we'll close the account and credit back to the date the customer left. 

The best thing would be to call the provider you moved from and work through it with them :)


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