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655 posts

Ultimate Geek
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  Reply # 1839647 5-Aug-2017 22:42
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Voyager fibre here and everything appears to be going fine. Did notice over the week a couple of slowdowns but nothing like what you mentioned, mainly just a couple of fb videos . All going fine here now



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  Reply # 1840070 6-Aug-2017 17:51
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Still rubbish connection here tonight. Unfortunately if this isn't sorted by mid-week, I'll need to move providers. Don't really want to, but I'm starting to feel what cable customers must feel like now. I still don't think it's anything to do with my setup.


 
 
 
 


Meow
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  Reply # 1840080 6-Aug-2017 17:59
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This honestly seems like more a router problem else there will be more people complaining - Voyager is not a small ISP.

 

I've been unable to replicate your issues. Give this a go:

 

1) Ensure your routers firmware is up-to-date (also what model router is this?).
2) If this doesn't fix it try setting up your computer direct to the ONT matching the Voyager settings.







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  Reply # 1840087 6-Aug-2017 18:04
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But the exact same router and exact same setup worked fine on Spark - all I've done is change providers. And my setup was all working perfectly (on Voyager) until around last Monday. A few other people in this thread are having similar issues (admittedly, not many though).

 

Maybe it only affects certain areas?
I have a Netcomm NF4V.


Meow
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  Reply # 1840114 6-Aug-2017 18:32
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quickymart:

 

But the exact same router and exact same setup worked fine on Spark - all I've done is change providers. And my setup was all working perfectly (on Voyager) until around last Monday. A few other people in this thread are having similar issues (admittedly, not many though).

 

Maybe it only affects certain areas?
I have a Netcomm NF4V.

 

Thought so. The NF4V does have a firmware bug on older versions of its firmware with its DNS server. Update its firmware (http://support.netcommwireless.com/product/nf4v)







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  Reply # 1840116 6-Aug-2017 18:34
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Unfortunately last time I did that my wifi connections started dropping out. Replacement NF4V didn't have the same issue.

 

But, for the record, here are the stats from it:

 

Device Info

 

 

 

 

Manufacturer:

 

NetComm Wireless

 

 

 

Product Class:

 

NF4V

 

 

 

Serial Number:

 

140113512214

 

 

 

Build Timestamp:

 

201309161742

 

 

 

Software Version:

 

GURNV5.OT132A-8-NC.AU-R5B014.EN

 

 

 

Bootloader (CFE) Version:

 

1.0.38-114.170

 

 

 

DSL PHY and Driver Version:

 

A2pv6F039d.d24l

 

 

 

Wireless Driver Version:

 

6.30.163.23.cpe4.12L

 

 

 

Voice Service Version:

 

V2.4

 

 

 

Uptime:

 

0D 21H 4M 12S

 

 

 

 


This information reflects the current status of your WAN connection.

 

 

 

 

Line Rate - Upstream (Kbps):

 

0

 

 

 

Line Rate - Downstream (Kbps):

 

0

 

 

 

LAN IPv4 Address:

 

192.168.1.1

 

 

 

Default Gateway:

 

114.23.3.254

 

 

 

Primary DNS Server:

 

114.23.1.1

 

 

 

Secondary DNS Server:

 

114.23.2.2

 

 

 

LAN IPv6 Address:

 

 

 

 

 

Default IPv6 Gateway:

 

 

 

 

 

Date/Time:

 

Sat Nov 19 21:04:03 2011

 

 

 


Meow
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  Reply # 1840117 6-Aug-2017 18:36
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It is running incredibly old firmware (2013 from the datestamp there). You should upgrade it.

 

Latest build is from 16/08/2016







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  Reply # 1840213 6-Aug-2017 20:14
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Okay, yes, it has old firmware. But why would it have worked fine on Xtra/Spark all this time though, and even Voyager for the last month or so, only to have things die last Monday? That's the part I still don't get.


Meow
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  Reply # 1840215 6-Aug-2017 20:19
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quickymart:

 

Okay, yes, it has old firmware. But why would it have worked fine on Xtra/Spark all this time though, and even Voyager for the last month or so, only to have things die last Monday? That's the part I still don't get.

 

Like I said it has a known bug in it. Upgrade it and report back, you really need to.







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  Reply # 1840241 6-Aug-2017 20:45
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Right, firmware updated, rebooted, and...no change.

 

Edit:adding Youtube "Stats for nerds"

 

Click to see full size




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  Reply # 1840249 6-Aug-2017 20:54
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Modem config page now reads (at least the date is right now):

 

Device Info

 

Manufacturer: NetComm Wireless Product Class: NF4V Serial Number: 140113512214 Build Timestamp: 201608161029 Software Version: GURNV5.OT132A-8-NC.AU-R5B035.EN Bootloader (CFE) Version: 1.0.38-114.170 DSL PHY and Driver Version: A2pv6F039v4.d25b VDSL PROFILE: No profile Wireless Driver Version: 6.30.163.23.cpe4.12L Voice Service Version: V2.4 Uptime: 0D 0H 17M 2S

 


This information reflects the current status of your WAN connection.

 

Line Rate - Upstream (Kbps): 0 Line Rate - Downstream (Kbps): 0 LAN IPv4 Address: 192.168.1.1 LAN MAC Address: 006064D2A5E3 Default Gateway: 114.23.3.254 Primary DNS Server: 114.23.1.1 Secondary DNS Server: 114.23.2.2 LAN IPv6 Address:   Default IPv6 Gateway:   Date/Time: Sun Aug 6 20:53:10 2017


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Ultimate Geek
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  Reply # 1840250 6-Aug-2017 20:54
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No issues here on voyager Fibre 








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Ultimate Geek
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  Reply # 1840255 6-Aug-2017 20:59
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Click to see full size










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  Reply # 1840260 6-Aug-2017 21:13
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I wonder if it's just my node (or whatever) then? Some people are having problems, but most do not appear to be.


Meow
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  Reply # 1840312 7-Aug-2017 07:54
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Have you tested either another router or direct via your PC to the ONT? And does it occur on all devices? Still seems to be a localised issue and I'm still putting money on something in your home causing it.




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