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668 posts

Ultimate Geek
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  Reply # 1840405 7-Aug-2017 10:03
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Lets start at the bottom and work up.

 

 

 

1. Change your Ethernet cable which goes between the ONT and Router with a known good cable.

 

2. As previously suggested try connecting your pc directly to the ONT




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Uber Geek
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  Reply # 1840809 7-Aug-2017 21:12
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Right, tonight I tried a Spark HG630B (factory reset) using their cables - and had the exact same result; excessive Youtube buffering, as shown here:

 

Click to see full size

 

I hope this can get resolved soon - it was a fairly large inconvenience to do all that swapping around for no real result frown


Meow
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  Reply # 1840810 7-Aug-2017 21:13
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You still have not stated if you've tested from another computer - mind trying this?







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  Reply # 1840829 7-Aug-2017 22:14
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 Still buffers (albeit not as much).


Meow
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  Reply # 1840847 7-Aug-2017 22:52
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quickymart:

 

Still buffers (albeit not as much).

 

And just making sure - this is over Ethernet? Please do a direct connection to the ONT via Ethernet from a computer.







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  Reply # 1840853 7-Aug-2017 23:13
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Yep, both done over Ethernet, both with a similar result.


Meow
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  Reply # 1840866 8-Aug-2017 07:07
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No - I am asking for you to do a direct connection to the ONT taking away the router. You need to do the full line of troubleshooting before blaming the ISP.

 

Set Windows up with a VLAN 10 connection and from there set up a PPPoE connection. No routers, just Ethernet straight to the ONT.

 

Also ensure you're using Voyagers DNS servers (114.23.1.1, 114.23.2.2).







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  Reply # 1840880 8-Aug-2017 08:31
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I'll try this tonight with my laptop but I won't be doing any more after this - it's a huge hassle to have to do all this (but I do realise it's necessary).

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Ultimate Geek
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  Reply # 1840902 8-Aug-2017 09:01
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michaelmurfy:

 

No - I am asking for you to do a direct connection to the ONT taking away the router. You need to do the full line of troubleshooting before blaming the ISP.

 

Set Windows up with a VLAN 10 connection and from there set up a PPPoE connection. No routers, just Ethernet straight to the ONT.

 

Also ensure you're using Voyagers DNS servers (114.23.1.1, 114.23.2.2).

 

 

 

 

I had to download a new realtek Network card driver to do this as there was no option in windows 10 to set Vlan10 on the interface.

 

Once I had this it worked ok.








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Ultimate Geek
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  Reply # 1840903 8-Aug-2017 09:02
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What is Voyager saying about the issue?










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  Reply # 1840954 8-Aug-2017 10:17
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Not a lot so far. I'll call them today.

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Geek
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  Reply # 1841143 8-Aug-2017 14:03
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Hi Quickymart (and all!), 

 

Preface: I'm a Network Engineer for Voyager Internet! (might have to do this validation thing!)

 

The issues you are describing do sound isolated to your connection - as we're not currently experiencing any known issues, but we are more than happy to look further if required.
I've looked over your profile, and it all looks normal from our end - so the next thing to do would be localised troubleshooting.
I do see a higher-than-usual amount of disconnections on your service - most UFB services are fairly solid - this could be due to testing etc, so it's not a smoking gun.

 

A few people have suggest a couple of things to try: (apologies if these have been mentioned before ... I could be blind).

 

  • Do make sure your MTU/MRU is set to 1492 - MSS 1452 if you can set that.
  • Ensure your Ethernet cables are in good working order - try changing them out?
  • Ensure your router (and computer etc) are connected at 1000M/Full Duplex - if half duplex if involved, it can slow down your speeds significantly.
  • Check router settings - specifically QoS values, port forwards etc. - I'd recommend a full factory-reset, and just enter the WAN credentials.
  • Check DNS settings - does your router act as your DNS server, or is it passing the DNS settings straight to your computer (preferred)
  • Note: Always test while connected via an ethernet cable - wireless can be a whole seperate issue.

If you are still having issues, I'd highly recommend lodging a fault with the support team.
They may walk you through some things you've already tried, but they're covering the bases. If you've completed everything they've suggested without an improvement, then we'll follow up the 'upstream' avenues (Chorus etc).

 

 

 

Also, just to clarify a couple of things:

 

  • We do not wholesale 2Degrees services - Handovers are our own ports, with the relevant LFCs.
    Any issues they are having, are not related to Voyager (and vice versa)
  • We have our own Google Caches - so speed issues on these is even more strange

Feel free to contact me directly via private message if you like, otherwise I'll keep an eye on this thread :)

 

 

 

 

 

 

 

 

 

 

 

 

 

 





Voyager Internet - Network Monkey

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  Reply # 1841177 8-Aug-2017 14:35
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A little OT, but welcome @VygrNetworkMonkey - there seems to be increasing numbers of Voyager customers here on GZ and it would be good to have a rep who frequents here in a semi (or fully) official capacity from time to time.


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  Reply # 1841198 8-Aug-2017 15:06
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RunningMan:

 

A little OT, but welcome @VygrNetworkMonkey - there seems to be increasing numbers of Voyager customers here on GZ and it would be good to have a rep who frequents here in a semi (or fully) official capacity from time to time.

 

 

Feel free to hit me up if needed :)





Voyager Internet - Network Monkey

Meow
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  Reply # 1841209 8-Aug-2017 15:21
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