Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4
706 posts

Ultimate Geek


  # 1840405 7-Aug-2017 10:03
Send private message

Lets start at the bottom and work up.

 

 

 

1. Change your Ethernet cable which goes between the ONT and Router with a known good cable.

 

2. As previously suggested try connecting your pc directly to the ONT




4699 posts

Uber Geek


  # 1840809 7-Aug-2017 21:12
Send private message

Right, tonight I tried a Spark HG630B (factory reset) using their cables - and had the exact same result; excessive Youtube buffering, as shown here:

 

Click to see full size

 

I hope this can get resolved soon - it was a fairly large inconvenience to do all that swapping around for no real result frown


 
 
 
 


Mr Snotty
8923 posts

Uber Geek

Moderator
Trusted
Lifetime subscriber

  # 1840810 7-Aug-2017 21:13
Send private message

You still have not stated if you've tested from another computer - mind trying this?







4699 posts

Uber Geek


  # 1840829 7-Aug-2017 22:14
Send private message

 Still buffers (albeit not as much).


Mr Snotty
8923 posts

Uber Geek

Moderator
Trusted
Lifetime subscriber

  # 1840847 7-Aug-2017 22:52
Send private message

quickymart:

 

Still buffers (albeit not as much).

 

And just making sure - this is over Ethernet? Please do a direct connection to the ONT via Ethernet from a computer.







4699 posts

Uber Geek


  # 1840853 7-Aug-2017 23:13
Send private message

Yep, both done over Ethernet, both with a similar result.


Mr Snotty
8923 posts

Uber Geek

Moderator
Trusted
Lifetime subscriber

  # 1840866 8-Aug-2017 07:07
Send private message

No - I am asking for you to do a direct connection to the ONT taking away the router. You need to do the full line of troubleshooting before blaming the ISP.

 

Set Windows up with a VLAN 10 connection and from there set up a PPPoE connection. No routers, just Ethernet straight to the ONT.

 

Also ensure you're using Voyagers DNS servers (114.23.1.1, 114.23.2.2).





 
 
 
 




4699 posts

Uber Geek


  # 1840880 8-Aug-2017 08:31
Send private message

I'll try this tonight with my laptop but I won't be doing any more after this - it's a huge hassle to have to do all this (but I do realise it's necessary).

254 posts

Ultimate Geek


  # 1840902 8-Aug-2017 09:01
Send private message

michaelmurfy:

 

No - I am asking for you to do a direct connection to the ONT taking away the router. You need to do the full line of troubleshooting before blaming the ISP.

 

Set Windows up with a VLAN 10 connection and from there set up a PPPoE connection. No routers, just Ethernet straight to the ONT.

 

Also ensure you're using Voyagers DNS servers (114.23.1.1, 114.23.2.2).

 

 

 

 

I had to download a new realtek Network card driver to do this as there was no option in windows 10 to set Vlan10 on the interface.

 

Once I had this it worked ok.








254 posts

Ultimate Geek


  # 1840903 8-Aug-2017 09:02
Send private message

What is Voyager saying about the issue?










4699 posts

Uber Geek


  # 1840954 8-Aug-2017 10:17
Send private message

Not a lot so far. I'll call them today.

60 posts

Master Geek

Trusted
Voyager
Lifetime subscriber

  # 1841143 8-Aug-2017 14:03
Send private message

Hi Quickymart (and all!), 

 

Preface: I'm a Network Engineer for Voyager Internet! (might have to do this validation thing!)

 

The issues you are describing do sound isolated to your connection - as we're not currently experiencing any known issues, but we are more than happy to look further if required.
I've looked over your profile, and it all looks normal from our end - so the next thing to do would be localised troubleshooting.
I do see a higher-than-usual amount of disconnections on your service - most UFB services are fairly solid - this could be due to testing etc, so it's not a smoking gun.

 

A few people have suggest a couple of things to try: (apologies if these have been mentioned before ... I could be blind).

 

  • Do make sure your MTU/MRU is set to 1492 - MSS 1452 if you can set that.
  • Ensure your Ethernet cables are in good working order - try changing them out?
  • Ensure your router (and computer etc) are connected at 1000M/Full Duplex - if half duplex if involved, it can slow down your speeds significantly.
  • Check router settings - specifically QoS values, port forwards etc. - I'd recommend a full factory-reset, and just enter the WAN credentials.
  • Check DNS settings - does your router act as your DNS server, or is it passing the DNS settings straight to your computer (preferred)
  • Note: Always test while connected via an ethernet cable - wireless can be a whole seperate issue.

If you are still having issues, I'd highly recommend lodging a fault with the support team.
They may walk you through some things you've already tried, but they're covering the bases. If you've completed everything they've suggested without an improvement, then we'll follow up the 'upstream' avenues (Chorus etc).

 

 

 

Also, just to clarify a couple of things:

 

  • We do not wholesale 2Degrees services - Handovers are our own ports, with the relevant LFCs.
    Any issues they are having, are not related to Voyager (and vice versa)
  • We have our own Google Caches - so speed issues on these is even more strange

Feel free to contact me directly via private message if you like, otherwise I'll keep an eye on this thread :)

 

 

 

 

 

 

 

 

 

 

 

 

 

 





Voyager Internet - Network Monkey

5597 posts

Uber Geek


  # 1841177 8-Aug-2017 14:35
Send private message

A little OT, but welcome @VygrNetworkMonkey - there seems to be increasing numbers of Voyager customers here on GZ and it would be good to have a rep who frequents here in a semi (or fully) official capacity from time to time.


60 posts

Master Geek

Trusted
Voyager
Lifetime subscriber

  # 1841198 8-Aug-2017 15:06
One person supports this post
Send private message

RunningMan:

 

A little OT, but welcome @VygrNetworkMonkey - there seems to be increasing numbers of Voyager customers here on GZ and it would be good to have a rep who frequents here in a semi (or fully) official capacity from time to time.

 

 

Feel free to hit me up if needed :)





Voyager Internet - Network Monkey

Mr Snotty
8923 posts

Uber Geek

Moderator
Trusted
Lifetime subscriber

1 | 2 | 3 | 4
View this topic in a long page with up to 500 replies per page Create new topic



Switch your broadband provider now - compare prices


Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Microsoft Translator understands te reo Māori
Posted 22-Nov-2019 08:46


Chorus to launch Hyperfibre service
Posted 18-Nov-2019 15:00


Microsoft launches first Experience Center worldwide for Asia Pacific in Singapore
Posted 13-Nov-2019 13:08


Disney+ comes to LG Smart TVs
Posted 13-Nov-2019 12:55


Spark launches new wireless broadband "Unplan Metro"
Posted 11-Nov-2019 08:19


Malwarebytes overhauls flagship product with new UI, faster engine and lighter footprint
Posted 6-Nov-2019 11:48


CarbonClick launches into Digital Marketplaces
Posted 6-Nov-2019 11:42


Kordia offers Microsoft Azure Peering Service
Posted 6-Nov-2019 11:41


Spark 5G live on Auckland Harbour for Emirates Team New Zealand
Posted 4-Nov-2019 17:30


BNZ and Vodafone partner to boost NZ Tech for SME
Posted 31-Oct-2019 17:14


Nokia 7.2 available in New Zealand
Posted 31-Oct-2019 16:24


2talk launches Microsoft Teams Direct Routing product
Posted 29-Oct-2019 10:35


New Breast Cancer Foundation app puts power in Kiwi women's hands
Posted 25-Oct-2019 16:13


OPPO Reno2 Series lands, alongside hybrid noise-cancelling Wireless Headphones
Posted 24-Oct-2019 15:32


Waikato Data Scientists awarded $13 million from the Government
Posted 24-Oct-2019 15:27



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.