One of the historic comments I had read previously was that UI prices were so cheap they must not be able to afford international bandwidth. I put this to them when I spoke with the call center and they said international bandwidth is not an issue. They also said they do not do any traffic shaping/throttling of speeds.
Once I am connected, are there any tests that anyone would like me to perform on my connection?
Realistically, what would you expect them to say in response to that suggestion? "Yes, they are all correct, we cut corners on international bandwidth, may I please have your credit card number?"
Not saying it's an actual issue, just thought your comment was kind strange.