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Uber Geek
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  Reply # 1905271 21-Nov-2017 13:51
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inspectaclueso:

 

One of the historic comments I had read previously was that UI prices were so cheap they must not be able to afford international bandwidth.  I put this to them when I spoke with the call center and they said international bandwidth is not an issue.  They also said they do not do any traffic shaping/throttling of speeds.

 

Once I am connected, are there any tests that anyone would like me to perform on my connection? 

 

 

Realistically, what would you expect them to say in response to that suggestion? "Yes, they are all correct, we cut corners on international bandwidth, may I please have your credit card number?"

 

Not saying it's an actual issue, just thought your comment was kind strange.

 

 


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Wannabe Geek
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  Reply # 1905283 21-Nov-2017 14:19
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I agree with you completely.  Generally speaking an employee will follow the company line to show the company they work for in a good light.  Occasionally, you find an employee who's conscience and honesty does not allow them to BS regardless of the company line.

 

While it would be unusual for one of their staff to admit they have an international bandwidth issue, I found it odd that someone would comment that UI likely had a international bandwidth issue because their charges were low.  One is qualified to answer and may or may not be being truthful, the other didn't appear to be qualified.  Until I find otherwise, I have no reason not to believe them.

 

The bandwidth question was one of several I asked when weighing up whether to switch.  Others questions related to throttling, CGNAT etc.

 

Now that I have specifically asked them these questions I can test for myself once connected.  That is the main reason I put out my original post as to whether there were any tests the community wants me to do.  e.g. people who suspect UI have bandwidth issues but don't have a UI connection. 

 

I've got until Friday on BigPipe until I switch over.

 

 

 

 


 
 
 
 


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Ultimate Geek
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  Reply # 1905330 21-Nov-2017 15:15
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inspectaclueso:

 

I'm currently in the process of switching to UI...

 

Once I am connected, are there any tests that anyone would like me to perform on my connection? 

 

 

I have a speedtest.net login and have a history of tests with my ISPs. I ran plenty with my former ISP both NZ and overseas and then did the same once I cut over to UI

 

UI who are less expensive than my last ISP have consistantly much better intl bandwidth performance

 

 

 

 

 

 

 

 

 

 

 

 


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Wannabe Geek
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  Reply # 1905332 21-Nov-2017 15:31
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I might get myself a login also, better idea than having to save the results somewhere.  Have already completed a few speedtests on current ISP so keen to compare.


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