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BDFL - Memuneh
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Topic # 226051 18-Dec-2017 13:37
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Just received:

 

 

The Commerce Commission has issued a warning to NZ Fibre Communications Limited (Stuff Fibre) for making unsubstantiated claims that it is “Probably NZ’s Fastest Internet.”

 

The Commission’s investigation found Stuff Fibre was likely to have breached the Fair Trading Act because it did not have reasonable grounds for making the claim. Stuff Fibre had not done any broadband speed comparisons with competitors and admitted it did not know if its broadband services were actually faster than its competitors.

 

The Commission took the view that the caveat “probably” was not effective to prevent customers from being misled.

 

Commissioner Anna Rawlings said consumers who saw the “Probably NZ’s Fastest Internet” claim were likely to think it meant Stuff Fibre’s broadband was faster than other broadband providers.

 

“The internet speed claim is a matter of scientific fact that consumers would expect to be known and verified. If a trader is prepared to say it is “probably the fastest”, this will suggest to many consumers that they have done their research and are comfortable they are performing at that level. In fact, Stuff Fibre had not verified its claim.”

 

“Traders need to remember a claim is unsubstantiated if they do not have reasonable grounds to make the claim at the time they make it - irrespective of whether the claim is false or misleading,” she said.

 

Background

 

In September this year heat pump supplier Fujitsu General New Zealand Limited was the first company convicted and fined under the unsubstantiated representations provision of the Fair Trading Act. Two months later solar panel systems retailer New Zealand Home Services Limited (NZHS) was warned over the claims it made about the financial benefits of its solar panel installations. In 2015 the Commission issued a warning to Baa Baa Beads after it failed to substantiate its claims about the therapeutic benefits of its Baltic amber products, including those promoted for treating teething babies.

 

A copy of the Stuff Fibre warning can be found on our Enforcement Response Register.

 





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'That VDSL Cat'
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  Reply # 1921300 18-Dec-2017 14:07
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so if stuff can't use the world 'probably' as due to the implications of what it could mean to the customer;

 

Why haven't they acted on "fibreX"...... That's implying there is fibre, not coax after-all...





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  Reply # 1921320 18-Dec-2017 14:29
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Isn't UFB all one network anyway - with speed limited by ISPs?





Mike

 
 
 
 


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  Reply # 1921323 18-Dec-2017 14:33
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MikeAqua:

 

Isn't UFB all one network anyway - with speed limited by ISPs?

 

 

in a very high level look, the main points of contention will be Chorus's network or the handover to the RSP. If the RSP is further congested upstream, that's concerning regardless of medium.

 

 

 

Chorus take a 'congestion free' approach, so i'd hope that's kept to.

 

RSP's NOC is likely ontop of handover rates to ensure no congestion.

 

 

 

 

 

The last figure that can make a very minor difference is DHCP (Stuffs choice of IP allocation) compared to PPPoE (which many larger networks tend to use).

 

Overall though, your talking bits of difference where the end users device and target will be the main game changer.





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  Reply # 1921328 18-Dec-2017 14:44
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hio77:

 

Why haven't they acted on "fibreX"...... That's implying there is fibre, not coax after-all...

 

 

According to some people, they put a cross after the word fibre, to indicate that it's not fibre...


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  Reply # 1921332 18-Dec-2017 14:53
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hio77:

 

so if stuff can't use the world 'probably' as due to the implications of what it could mean to the customer;

 

Why haven't they acted on "fibreX"...... That's implying there is fibre, not coax after-all...

 

 

And with the X,  FibreX must be better than normal fibre, and other RSP's only do "regular" fibre from a lay persons point of view


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  Reply # 1921333 18-Dec-2017 14:54
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DarkShadow:

 

hio77:

 

Why haven't they acted on "fibreX"...... That's implying there is fibre, not coax after-all...

 

 

According to some people, they put a cross after the word fibre, to indicate that it's not fibre...

 

 

afternoon chuckle sorted for today!


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  Reply # 1921336 18-Dec-2017 14:57
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tdgeek:

 

DarkShadow:

 

hio77:

 

Why haven't they acted on "fibreX"...... That's implying there is fibre, not coax after-all...

 

 

According to some people, they put a cross after the word fibre, to indicate that it's not fibre...

 

 

afternoon chuckle sorted for today!

 

 

Well that sure sparked off quickly..





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  Reply # 1921388 18-Dec-2017 15:49
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Based on the Christmas present I just bought for my GF, I am probably New Zealand's best boyfriend, however because I am limited to one customer and never advertise, I hope to fly under ComCom's radar money-mouth

 

 


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  Reply # 1921392 18-Dec-2017 16:00
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hio77:

 

tdgeek:

 

DarkShadow:

 

hio77:

 

Why haven't they acted on "fibreX"...... That's implying there is fibre, not coax after-all...

 

 

According to some people, they put a cross after the word fibre, to indicate that it's not fibre...

 

 

afternoon chuckle sorted for today!

 

 

Well that sure sparked off quickly..

 

 

Found the source: "Vodafone consumer director Matt Williams said the "X" in FibreX indicated to consumers that the service was not pure fibre."


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  Reply # 1921404 18-Dec-2017 16:41
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I'm probably the best IT guy in NZ, I just don't understand why everyone doesn't just ring me first!

 

 

 

...seriously though.. about time this happened! I think Steve hit the nail on the head in another thread; Stuff didn't report the full day outage they had, but as soon as a Spark cell tower is offline there goes four articles in the space of an hour!

 

Stuff Fibre clearly have very high level people and big budgets... in their marketing team. I suspect their NOC is another story.

 

Edit: If we say Stuff Fibre more often, does this thread get ranked higher in google?




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  Reply # 1921416 18-Dec-2017 17:01
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It should, since this discussion about Stuff Fibre is all about Stuff Fibre.




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  Reply # 1921425 18-Dec-2017 17:21
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Stuff have reported the Stuff Fibre Warning:

 

Stuff Fibre ticked off by ComCom over marketing claim

 

https://www.stuff.co.nz/business/industries/99959594/stuff-fibre-ticked-off-by-comcom-over-marketing-claim

 

Would ticked off rather than warned qualify for this thread?


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  Reply # 1921427 18-Dec-2017 17:30
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DarkShadow:

Found the source: "Vodafone consumer director Matt Williams said the ""&X;in FibreX indicated to consumers that the service was not pure fibre."


So on that basis, SpaceX don't really go to space

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  Reply # 1921455 18-Dec-2017 19:18
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MikeAqua:

 

Isn't UFB all one network anyway - with speed limited by ISPs?

 

 

Yes, and no. There are things RSPs can do to optimise their performance on UFB. Some do, some don't. Existing broadband measurements don't always pick up the differences due to poor methodology. [edit: probably :-) ]

 

Cheers - N

 

 


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  Reply # 1921461 18-Dec-2017 19:25
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Talkiet:

 

MikeAqua:

 

Isn't UFB all one network anyway - with speed limited by ISPs?

 

 

Yes, and no. There are things RSPs can do to optimise their performance on UFB. Some do, some don't. Existing broadband measurements don't always pick up the differences due to poor methodology. [edit: probably :-) ]

 

Cheers - N

 

 

Very true fact.

 

 

 

i had a badly configured CPE issue awhile back, Two networks head to head one certainly came out on top. Wasn't till i sorted the tunning error on my end that the other pulled back into line.

 

 

 

Optimizing on the better of the two, obviously outweighed the overlying issue i was having on the CPE.

 

That's probably what i assume it to be though...





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