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336 posts

Ultimate Geek
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Topic # 228621 14-Jan-2018 21:35
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Back in April 22, 2014 I was getting good speeds for where we are (honestly...pretty happy customer!) -

 

[img]https://c1.staticflickr.com/3/2919/13980511263_433806579f_o.jpg

 

 

 

and the then in started hitting 10xxxKbps and fluctuating to 86xxKbps . Then around Aug 2017 hitting and staying at 10xxxKbps! But chorus or Spark wasn't done yet.Man..was I a happy customer.

 

In Sept, sync started to creep up every couple/few weeks  --- 11xxxKbps...then 12xxxKbps and then Dec 2017 hit 12,6xx Kbps. I was simply amazed and ecstatic about it. 12,6xx actually stayed at 126xx..it wasn't my imagination. Sorry, the picture below doesn't show what I am claiming...but modem was syncing at 12xxx Kbps. I didn't bother recording the speed on speednet while this was happening or screen capture of the 126xx (I was ecstatic!!). I wasn't expecting things to go down hill as they have.

 

[img]

 

 

 

Suddenly, around Dec 09, 2017...wife noticed the (landline) phone line had no dial tone. But we still had the good fast internet of 12xxxKbps (so I was for the most part happy). I was dreading calling to ask Chorus/Spark to come fix the phone line. I was afraid that the internet speed would somehow get stuffed vs what I was getting. I decided to not worry about it...call Spark and set things in motion to repair phone line part.

 

Spark had sent me a txt that the Chorus tech was coming Tuesday. Yet during the phone conversation with Spark guy said Monday. No worries..just some kind of mix-up. I stuck around the house on Monday just in case...no Chorus guy.

 

I leave the house around 4:50pm.

 

Get back home around 5:20pm and weird --- no internet.... mobile rings.

 

Chorus guy asks if land line phone is working....

 

I check no dial tone.

 

Chorus guys says - strange there should be.

 

I respond - the internet isn't working either.
Chorus guy says - Master filter somehow got water in it and has to be replaced. Will be back to install new Master Filter tomorrow.

 

I respond - sure I am happy as long as  the internet doesn't get messed up.

 

I started to get a little worried when I went outside and looked at the mangled box. Easily replaced....but the guy didn't even have the proper screw driver to remove the face plate. Never mind I think to myself...give the guy a break.
[img]

 

Chorus guy comes back on Tuesday. Gets phone line working and new master filter installed (took him 3 tries). Little concerned about the internet speed only syncing at 96xxKbps. I think...still good as long as it doesn't get worse. Being optimistic - I hope it will come back to 126xxKbps.

 

 

 

So why am I posting this?

 

Well my internet hasn't gotten better. It has gotten worse!!!

 

Over the last 4 weeks since the Chorus guy "Fixed it" ----  96xxKbps, 89xxKbps, 80xxKbps and now 7058Kbps. That is considerably less vs the awesome 126xxKbps I was getting.

 

Tonight's sync of 7058Kbps

 

[img]

 

 

 

I've tried 2 different modems and no change...still getting the same lower rate vs the previous awesome connection of 126xxKbps connection.
Please!!!! I am just hoping someone can say there must be something wrong going on here or someone in the know could look into this the matter. I am afraid to call Spark...I don't want to go lower than 7058Kbps.

Edit -- Idk why images aren't working I am using [img] and /[img]


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Mad Scientist
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  Reply # 1938791 14-Jan-2018 21:36
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pretty long post i might have missed it -

 

are you getting ADSL or VDSL?

 

what are your modem stats?




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Ultimate Geek
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  Reply # 1938800 14-Jan-2018 21:44
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Batman:

 

pretty long post i might have missed it -

 

are you getting ADSL or VDSL?

 

what are your modem stats?

 

 

 

 

Sorry --adsl2+


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  Reply # 1938802 14-Jan-2018 21:52
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Is your house lower than street level?  i.e. are your down a slope?

 

Is there any chance water is comming down the conduit to the house?  w

 

Whats on the street? (is everything underground or on poles)

 

 

 

That blue wire in the pic, does it go straight to the jackpoint for the modem or does it go elsewhere first ?

 

 


'That VDSL Cat'
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  Reply # 1938804 14-Jan-2018 22:04
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Looks to me like the snr has pulled right back, which would account for about a 6mbit drop or there abouts.

 

 

 

This hits almost on-point to being the ddDLM pulled your connection back and is slowly returning it down.

 

Happy to have a dig for you and make sure the line itself looks clean.

 

 

 

Is that still a DSL604T?

 

Has the ETP been repaired now? - Concerned as to further moisture damage.

 

Where is the Master filter actually installed? - Normally it will be in that box.





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.




336 posts

Ultimate Geek
+1 received by user: 45


  Reply # 1938805 14-Jan-2018 22:04
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Goosey:

 

Is your house lower than street level?  i.e. are your down a slope?

 

Is there any chance water is comming down the conduit to the house?  w

 

Whats on the street? (is everything underground or on poles)

 

 

 

That blue wire in the pic, does it go straight to the jackpoint for the modem or does it go elsewhere first ?

 

 

 

 

House is out in the country on 102Meter hill. Flat...pretty dry. Not even muddy during winter.

 

No chance there is water in box..

 

Wires run underground to poles on the road. Then wires (to the best of my knowledge) run along the poles to Chorus internet box.

 

When the orginal master filter was installed a few years ago. The technician (from what I understand he said) set it up, so jack in computer room was connected to it directly.




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Ultimate Geek
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  Reply # 1938808 14-Jan-2018 22:17
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hio77:

 

Looks to me like the snr has pulled right back, which would account for about a 6mbit drop or there abouts.

 

 

 

This hits almost on-point to being the ddDLM pulled your connection back and is slowly returning it down.

 

Happy to have a dig for you and make sure the line itself looks clean.

 

 

 

Is that still a DSL604T?

 

Has the ETP been repaired now? - Concerned as to further moisture damage.

 

Where is the Master filter actually installed? - Normally it will be in that box.

 

 

Never used a DSL604T. Originally, had a Spark Thompson (?) something. I bought a Belkin Surf N150 and I also have a DLink TD-W8960N. In the past the 8960N usually sync's even better than the Belkin. But tonight neither one is doing better than the 7xxxKbps.
EPT (the mangled bit in picture?). If so..yes it was replaced.

 

Master filter is outside in that box.  Chorus guy didn't have special screws for ETP and used Robertson screws. No moisture in box ( I have Robertson screw driver).

Thank You!!! Will msg u?...


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  Reply # 1938810 14-Jan-2018 22:23
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Azzura:

 

Never used a DSL604T. Originally, had a Spark Thompson (?) something. I bought a Belkin Surf N150 and I also have a DLink TD-W8960N. In the past the 8960N usually sync's even better than the Belkin. But tonight neither one is doing better than the 7xxxKbps.
EPT (the mangled bit in picture?). If so..yes it was replaced.

 

Master filter is outside in that box.  Chorus guy didn't have special screws for ETP and used Robertson screws. No moisture in box ( I have Robertson screw driver).

Thank You!!! Will msg u?...

 

 

Simply UI based then, There is a catch in the 604T that can cause slow speed is all :)

 

ETP is the white thing outside indeed, I'm concerned he didn't have the screws that are designed exactly for that...

 

 

 

Sounds to me like there has been a rewire of things at this stage or was the splitter always like this? at which point i'd be saying he removed it as a first attempt and connected the wrong pairs.....

 

 

 

Flick me a DM, i'll take a look at some point tomorrow (move into new floor so I can't really predict when i'll actually be at my desk!)

 

 





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


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