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Topic # 228624 15-Jan-2018 08:40
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I see that many people have told of their journey to upgrade to fibre, and thought I'd share mine here. Many of these stories include frustration and disappointment, so perhaps this will provide a counterbalance to all that.

Firstly, the speed of the whole process. Now I'm not sure if there's a world record for this sort of thing, but I would've come very close to tickling it if there was. I logged onto the Spark website last Monday, chose my plan, and submitted my request. The next day Chorus were around to do the scoping and discuss the install plan. On Friday I was all connected. 5 days from request to go-live. Five. Days.

The Chorus techs were great, and not shy to discuss all aspects of the install. While it was a reasonably straightforward one, I wanted the ONT on the second floor of our house, as that's where all the ethernet cables throughout the house terminate. It's also where the VDSL connection was located.

They were also upfront about their limitations in implementing this. I was keen to use the existing path that the copper took for the install, as this meant everything would be behind walls, with no drilling or cutting required. After taking a look at my current setup, they indicated that they probably didn't have the skills or tools to do that, so suggested I got an electrician in to do that part. The difficulty was the path that the existing cable took, with too many twists and turns making it difficult for them to use it to guide the fibre cable through.

I took them up on this advice, but the sparkie told me that he'd probably have recommended the Chorus approach anyway (drilling down through the floor and running the cable that way). He said he could've repurposed the existing cable, as it was CAT5, but that would've involved getting a new power point installed in the garage (and an Ethernet jackpoint). I decided to take a punt and went with the free Chorus install option instead.

As it turns out, this was a pretty good idea. I'm more than happy with the workmanship, with only little bit of minor damage to the wall. This will be easily addressed with a touch up of paint (which thankfully I have, due to a recent internal repaint).

Click to see full size

I was also dead keen to avoid having the external cable attached to a fence. I still reckon that's a pretty dumb idea. But unfortunately there was no other option, as it was impossible to dig down far enough to bury the cable for the last part of the journey. They did try their best to avoid this for me, and even investigated using the path taken by the existing copper cabling. But that wasn't feasible. So they buried as much as they could, and attached it to our fence for the last 3 metres or so. After seeing the workmanship, I'm more than happy that it will outlast our time in the house. It'll only be a problem if a future owner decides to replace the fence (which is only about 14 years old, and is in perfectly fine condition).

Click to see full size

Click to see full size

Click to see full size

And then the fun began. I had a blazingly fast Internet connection terminating at my house, which I then had to spread throughout the house. I was planning to use the Asus RT-AC68U for this. Initially I was getting sync speeds of around 350Mbps/500Mbps (I'm on a 950/500 plan). But then I disabled QOS on the router, and this leapt up to 750/500. I figured that would be good enough.

But on Saturday night, this degraded down to 200/500. After a bit of testing I found this was due to WiFi being enabled, and disabling this gave me the higher sync speeds again. Just to clarify, all testing was done via Ethernet, but the mere step of toggling WiFi on or off on the router was affecting the state of play.

The CPU and memory usage on the router looked OK, so I thought a WiFi client may have been chewing up the available bandwidth. I was in the process of looking into this when Steve Biddle suggested that the Spark supplied Huawei modem/router was actually quite a capable unit. So I switched to using that, and this was the end result.



I was a little concerned that WiFi coverage using this may not be as good as the Asus, but it certainly seems to be comparable. In any case, all our important stuff is wired, so poor WiFi simply means whinging teenagers (at which point I can remind them that I did offer to install Ethernet into their bedrooms, but they declined). So I'm gonna stick with the Huawei for a while, and may repurpose the Asus as a switch elsewhere (with the added benefit of extending the WiFi coverage).

So all in all this was an incredibly speedy journey, with an outcome that certainly exceeded all expectations. A huge thanks to Spark and Chorus for making this possible.


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  Reply # 1938867 15-Jan-2018 09:13
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Nice post , like yourself i had a painless install Spark/Chorus guys were very good .smile

 

We opted for 100/20


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  Reply # 1938880 15-Jan-2018 09:34
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Awesome, great to see a good story shared.


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  Reply # 1938881 15-Jan-2018 09:37
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We also had a surprisingly painless install as well which the house owner (I'm the partner of the son of the parents who own the property) was more than happy with. It was also quite quick, I think it was all done within a week or two.

 

They ran fiber from the underground disc thingy out on the street to just outside the boundary fence facing onto the Road. Then from there they dug and laid fibre to the outside terminal unit. Then from there under the house to the other side where we wanted the ONT. Cable came up through hole in the floor in corner of the lounge (where there is a PC) and ONT installed on wall.

 

Only aspect I was disappointed with was the ISP supplied CPE which was inadequate for our needs. Replaced with EdgeRouter X, two Unifi APs and a pair of NanoBeams and we finally had excellent broadband available all over our property. Can't blame Chorus for that though! :)


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  Reply # 1938886 15-Jan-2018 09:41
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That's refreshing to see. Has been 7 weeks since the order went through for UFB at my new place, and so far I've got nothing to show for it.




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  Reply # 1938891 15-Jan-2018 09:43
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Lorenceo:

 

That's refreshing to see. Has been 7 weeks since the order went through for UFB at my new place, and so far I've got nothing to show for it.

 



Sorry to hear that.

I think I benefited from two things here. Firstly, fibre has only just gone live in our area (I'm one of the first houses in our street to get connected). And I put in the request at a time when many people were on their post Christmas holidays away from home.

There were also no pesky consent issues to deal with, and the install itself was pretty straightforward.


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  Reply # 1938898 15-Jan-2018 09:46
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Same here, this property faces on to the road so no issues getting consent from others. Not sure why it was so quick, perhaps we snagged a good spot on the waiting list ahead of others who had consent issues?


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  Reply # 1938969 15-Jan-2018 11:21
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What is that ITP box next to your ONT? Is it something to do with phones?






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  Reply # 1938973 15-Jan-2018 11:28
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sonyxperiageek: What is that ITP box next to your ONT? Is it something to do with phones?


Yes... and that's pretty much the extent of my knowledge. :-)

It's to ensure we still have our existing POTS phone line active.


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  Reply # 1938976 15-Jan-2018 11:31
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@dclegg you beat me. My fibre install took exactly 1 week. And I was talking to the contractors installing fibre to my neighbors, and they aim to do complete installs all on 1 day. I should have asked them how long it takes Chorus to pass install requests to them.

@KiwiSurfer is your property part of a cross lease? If so then you need to go through the consent process. Even if you don't have any shared driveways or other common areas. Also they will want to build the network to serve the other properties on the cross lease at the same time as they build it for your house.





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  Reply # 1938991 15-Jan-2018 12:08
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Aredwood: @KiwiSurfer is your property part of a cross lease? If so then you need to go through the consent process. Even if you don't have any shared driveways or other common areas. Also they will want to build the network to serve the other properties on the cross lease at the same time as they build it for your house.

 

This section belongs entirely to my partners parents from what I understand. No cross-leases, shared spaces or anything like that. Thankfully!


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  Reply # 1939023 15-Jan-2018 13:02
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sonyxperiageek: What is that ITP box next to your ONT? Is it something to do with phones?

 

 

 

POTs tie-in.

 

Standard as part of all chorus installs (even for providers who use a VoIP service over the RGW)

 

 

 

Technically speaking, if you were to go with one of those providers, you could use that tie in (assuming chorus disconnected the loop from their network or you will have strange issues) and all the phone jackpoints would work like normal.





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


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  Reply # 1939031 15-Jan-2018 13:14
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hio77: POTs tie-in.

 

Standard as part of all chorus installs (even for providers who use a VoIP service over the RGW)

 

 

 

Technically speaking, if you were to go with one of those providers, you could use that tie in (assuming chorus disconnected the loop from their network or you will have strange issues) and all the phone jackpoints would work like normal.

 

 

Interesting; I'm with Chorus and don't have one. But what does it actually do? I was under the impression that you could connect the existing phone wiring directly to the "POTS1" port on the ONT.


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  Reply # 1939089 15-Jan-2018 14:19
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Behodar:

hio77: POTs tie-in.


Standard as part of all chorus installs (even for providers who use a VoIP service over the RGW)


 


Technically speaking, if you were to go with one of those providers, you could use that tie in (assuming chorus disconnected the loop from their network or you will have strange issues) and all the phone jackpoints would work like normal.



Interesting; I'm with Chorus and don't have one. But what does it actually do? I was under the impression that you could connect the existing phone wiring directly to the "POTS1" port on the ONT.



It’s a shame it couldn’t be hidden behind the ont and looped out and under. Seems a pretty damn ugly box just for terminating a copper pair.




________

 

AK

 

 

 

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  Reply # 1939096 15-Jan-2018 14:27
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Like @Behodar we don't have one of those too. Interesting to note it should be a standard part of a Chorus install.


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  Reply # 1939101 15-Jan-2018 14:34
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It could be due to the age of the install; mine was three years ago (I think Spark was still doing voice over copper at the time, so there probably wasn't much call for voice over fibre).


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