Fibre install delays, normal enough?

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sparkz25

750 posts

Ultimate Geek
Inactive user

#1995749 13-Apr-2018 21:47

yeah you can, i had to due to the fact that we own a building and want fiber in it but they were moaning it was a MDU and that this had to be done and that had to be done and bla bla bla,

it was that bad that we had to get on their case mutiple times as they didnt believe that we owned the property and they also lost the forms, we had even done 90% of the job for them and installed the ducting more than 10 years ago when the building was constructed.

the conversation with the scoper went something along the lines of, this is where you are going to put the etp, this is where we want the ONT, this is where another ONT will be installed and you will be using this duct from the road to the etp as there would have been 60m of concrete to cut up, even on the day we still had to show them what to do and had to do half the job for them!

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Snackos

243 posts

Master Geek

#1996947 16-Apr-2018 12:06

Well I'm making progress in my install. The install date has been updated to 01/01/01. So should hopefully have it installed in 83 years. My unborn great grandkids will be over the moon.

AlisterH

1 post

Wannabe Geek

#1998206 17-Apr-2018 22:49

Fibre went into the streets around here about a year ago IIRC.

We signed up for fibre 4.5 months ago (largely because Chorus seemed to be unable or unwilling to properly fix major ongoing line problems we were having, but that's another story).

After the initial communications we didn't hear anything for 2.5 months, at which point I started chasing Spark asking why we still had no idea when it might be connected. I'm not sure whether Spark or Chorus or both should take the credit for the poor communications, but it turned out the delay at that stage was because the network still hadn't been commissioned, so I couldn't help wondering if Spark were just being dodgy and sending salespeople round knowing it was a while before the network would actually be ready.

Anyway, fibre was installed up the right-of-way a few weeks ago and the connection was booked for this Friday, with scoping this afternoon. But the installer rang up this morning and asked if he could come at 9am. Then they actually installed it before lunch. Woohoo - downloads faster than 1 Mbps, a phone that actually works again, and Chorus doing something early for a change!

Mantis

86 posts

Master Geek

ID Verified

#2009975 8-May-2018 13:57

I've been waiting since October 2017. The first two months was waiting for Chorus, then the month over the Christmas/new year break.

Then I needed to get consent as I'm up a shared driveway. It was only one other house, but it's a rental and dealing with their property manager was a nightmare. Back and forth with people 3 different people at Ray White, seemingly all unaware of each other. Finally got the consent sorted three weeks ago and apparently it was then passed to the 'build team'.

Saw the Visionstream guys last night installing another neighbours (where they dug out the front also has the ducting for my house) and they didn't have any idea about my installation. The wait continues.

Snackos

243 posts

Master Geek

#2010217 8-May-2018 18:42

Well i had my 5th visit today. Exactly the same as the other four. Guy turns up, exclaims in surprise that the outside hasn't been done (even though i tell them every single time). Then he tries to do it himself, runs into problems, and tells me it needs more work.

...then I get another email saying it's now in July.

Oh, and he started working on next door before I told him he was working on the wrong house.

Feels like a monty python sketch at this point. I expect John Cleese to come out goose stepping down the driveway.

chevrolux

4962 posts

Uber Geek
Inactive user

#2010220 8-May-2018 18:48

Snackos:

Feels like a monty python sketch at this point. I expect John Cleese to come out goose stepping down the driveway.

If John Cleese turned up there is probably a higher chance of getting fibre installed than if one of the under skilled and under paid Chorus contractors turned up.

JeffreyN

2 posts

Wannabe Geek

#2030312 5-Jun-2018 21:20

Been recently dealing with fibre install delays a few months now :(. Supposedly I should be expecting a few more months until completion :/.

I get the impression they de-prioritise MDUs even after consent (you would think they would jump onto that while they can, as quick as they can). The first few visits were near a joke after a previous tenants install request begun install but stopped short but they seemed to not have any notes or knowledge of it. Along the way have dealt with multiple technicians that seemed to be scoping from scratch, in the end I had been given all sorts of excuses of what/where the delay was.

Also in my opinion the consent letter would have been confusing for neighbouring owners as it had no clear commentary around what was previously done, just the whole plan (they did have different line colours, but no explanation or legend of these so one can only assume it was existing v proposed). In fact the design was based on photos from a previous year, so technically they have wasted a few months.

TeaLeaf

5097 posts

Uber Geek

#2031571 7-Jun-2018 17:20

Expect no communication from UCG.

Expect no skill from UCG largely (there are some guys who are a bit older).

Expect if a consent gets knocked back, add 6-8 weeks delay.

Total time from when I first rang in May and install date was just over 1 year.

This was partly due to the Chorus phone worker telling me they will have my job moved to design once the pitt was finished in June. As Richard has told me, there is no such system. So I waited 4 months or so thinking something is happening.

My advice get on there case, work with Richard/Chours RSP here.

In reality it took 7 months but had I not been told fibs the 12 years would not have had 5 months of no action.

Worst of all, I might be moving back to VDSL land after all this work. No thanks from the other tenants who had no idea what UFB was. So I get to enjoy maybe 4 weeks of UFB after the 7-12 month wait. WHOOP WHOOP lol

Batwing

607 posts

Ultimate Geek

Trusted

#2034597 12-Jun-2018 20:24

My wait is finally over! No update received from Bigpipe. No booking received from Chorus as promised.

A guy randomly turned up today completed the install, the guy acknowledged no attempt to inform me they would be coming and somehow still managed to be annoyed that I hadn't moved the furniture for him so got him to help me move the cabinet it was going behind and agreed we'd both move it back when done.

Connection wasn't working when he left, he had the gall to tell me I should have contacted my ISP before he came to be sure they were ready even though he came a week before the proposed install date (that wasn't even formally booked as if been told it would eventually be).

After he left, (without helping me move the furniture back like agreed and without any attempt to clean up the clipped wire ends and sawdust he'd left everywhere and didn't even shut the door behind himself) I noticed he'd not plugged the ethernet cable in the whole way. Fixed that up and we were all go.

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