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  #2009206 7-May-2018 13:36
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@Wheelbarrow01 I amended the title a bit :)

 

But well done on following this up - I've always been impressed with your level of support.





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  #2009220 7-May-2018 14:01
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Wheelbarrow01:

 

the important thing to consider here is that this particular complaint was only raised for the first time via this forum ....

 

 

I suspect people raise issues on fora because that seems to be the fastest way to get attention from some internet providers.  Seems to get prompter attention than ringing a helpline.

 

How often does someone post on here that the have been ignored, deferred and generally given the run-around by their provider.  Yet 7 seconds after they post someone from that company is tripping all over themselves to be helpful.

 

 





Mike

 
 
 
 




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  #2009244 7-May-2018 14:27
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My understanding is that attempts were made to raise this with the ISP prior the issue being raised in this forum, however in this case I am just the messenger!


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