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Wannabe Geek


Topic # 23594 3-Jul-2008 17:58
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I have been on Xtream for the past year or so. I have just upgraded to HSI Xnet River. I have been running speed tests for the past few months and get something like 250kb download and 130 kb upload. I have been emailing and phoning WxC since Feb 2008 - no joy to date. Anybody out there with some pearls of wisdom as to what could be the problem - besides an incompetent service provider. I do realiise that WxC must be capable of delivering a better service, but I've been stuck on approx 250kb for approx 1 year now and its pi**ing me off.

cheers

KB

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  Reply # 142655 3-Jul-2008 18:16
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I was also on Xnet's Xtream plan until about 2 weeks ago.  After getting fed up with the crap International Speeds at nighttime, I decided to ditch Xnet and move to another ISP with a FS/FS plan.

Something strange happened during this process:

- For the first 5 days our connection speed dropped from 2M/128k (the Xtream plan) down to 256k/128k.

I complained about it to our new ISP and after checking with Telecom, they said that it was a temporary situation, and the speed would correct itself within 24 hours after my complaint was received.  Why I had to go through this process I don't know, but the speed ramped up in 2 steps:

- Upstream Sync. Rate increased to over 900kbps (our exchange is ADSL2+ enabled)

- FINALLY, our downstream speed increased to about 5.5Mbps according to Speedtest.net with the Auckland server

This is the fastest internet we have ever had.  YouTube streams well ahead of the current play position, even during the Peak Time at night.  I don't miss Xnet for one moment Cool

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WorldxChange

  Reply # 142699 3-Jul-2008 19:28
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grant_k: I was also on Xnet's Xtream plan until about 2 weeks ago.  After getting fed up with the crap International Speeds at nighttime, I decided to ditch Xnet and move to another ISP with a FS/FS plan.

Something strange happened during this process:

- For the first 5 days our connection speed dropped from 2M/128k (the Xtream plan) down to 256k/128k.

I complained about it to our new ISP and after checking with Telecom, they said that it was a temporary situation, and the speed would correct itself within 24 hours after my complaint was received.  Why I had to go through this process I don't know, but the speed ramped up in 2 steps:

- Upstream Sync. Rate increased to over 900kbps (our exchange is ADSL2+ enabled)

- FINALLY, our downstream speed increased to about 5.5Mbps according to Speedtest.net with the Auckland server

This is the fastest internet we have ever had.  YouTube streams well ahead of the current play position, even during the Peak Time at night.  I don't miss Xnet for one moment Cool



Just a point Grant, Local Downstream speed is effected by the plan your on, a 2MB / 128k will of course not compare to a FS /FS plan , you of all people should know that so you can't compare the 2 plans, so when you go from a 128 up to a FS up speed plan of course your upstream is going to increase by a lot and because you now have the higher upstream the local download speeds will increase.  

Surely we did look after you pretty well apart from the peak time speed issue, I seem to remember looking after you pretty well on a few occasion's when we could...... Wink, and I of course don't find it Cool when we lose customers but I'm glad you do when shifting providers.




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications

 
 
 
 


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WorldxChange

  Reply # 142701 3-Jul-2008 19:32
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Could do with a bit more info here, could you post a screenshot of your DSL connection stats.

Hows you NIC connection set,is it set for Full Duplex ? 
What fault ticket number do you have so I can take a look ?
What info was supplied back to you on your connection ?
I can't take a look and comment unless I know who you are so a PM would help.




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications

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  Reply # 142709 3-Jul-2008 19:44
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maverick: Just a point Grant, Local Downstream speed is effected by the plan your on, a 2MB / 128k will of course not compare to a FS /FS plan , you of all people should know that so you can't compare the 2 plans, so when you go from a 128 up to a FS up speed plan of course your upstream is going to increase by a lot and because you now have the higher upstream the local download speeds will increase.

Yes, of course Phil, I realise that.  Wasn't trying to compare apples with oranges, sorry if it came across that way Embarassed

Basically, if Xnet had not continually suffered from the Peak Time International Speed issue, I would still be a customer, and a very happy one at that.

maverick: Surely we did look after you pretty well apart from the peak time speed issue, I seem to remember looking after you pretty well on a few occasion's when we could...... Wink

Absolutely, the service was first class.  I have not found anything as good from any other ISP.  And to give credit where credit is due, you were a big part of that Phil Smile

maverick: ...and I of course don't find it Cool when we lose customers but I'm glad you do when shifting providers.

I shifted providers very reluctantly after weighing up the decision very carefully over a period of months.

When I said:

I don't miss Xnet for one moment

That was a rushed and simplistic way of saying it which didn't give the emphasis I intended.  Instead I should have said:

I don't miss the slow International Speeds on Xnet at night.

In all other respects, Xnet is the best ISP I know of Smile



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Wannabe Geek


  Reply # 142770 3-Jul-2008 23:06
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Heres a speedtest I ran last night

https://www.speedtest.net/result/291024294.png

Here one I've just run

https://www.speedtest.net/result/291519595.png

I have spent hours on the geekzone website and think I may have eventually found the answer.
Its my D-Link ADSL Router (firmware) - DSL-G604T. Found something about the firmware on geekzone.
I was running off version 2 and upgraded to version 3 tonight - I am now gone for 256k/130k to approx 3000 to 4000 dowload speed..

I can't believe it was that simple in the end - might seem obvious to many, but this is the first time I have used geekzone and the first experience I have had of such speed on my broadband.

There's hope for us all!!!

Back to Youtube now.






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  Reply # 142783 3-Jul-2008 23:29
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paddynewby: ...I may have eventually found the answer.
Its my D-Link ADSL Router (firmware) - DSL-G604T. Found something about the firmware on geekzone.
I was running off version 2 and upgraded to version 3 tonight - I am now gone for 256k/130k to approx 3000 to 4000 dowload speed..

WOW!!!  What a difference.  That's very odd Undecided

Anyway, all's well that ends well I suppose Cool

I just hope it stays that way.

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WorldxChange

  Reply # 142804 4-Jul-2008 05:42
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Glad you found the issue and geekzone was a help to you, that's what this place is good for so I guess we are capable of delivering a better service and your now capable of receiving it Laughing.

(Op goes off to smash his router up with the biggest stick he can find as it's been the source of his frustations for the last year Wink)



@Grant K

That's alright Grant I understand





Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications

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