Taubin:

Talkiet:

Sorry you've taken it like that. It was offered initially as a reason why the BB team haven't been able to get to the Enable offer. Of course there's no right answer here... If we'd said nothing at all, or just said the team was too busy then we'd have copped it from other people...

Damned if we do... damned if we don't.

Cheers - N

 

It would be much better to say "Oh, sorry, we aren't able to offer that right now, and I can't give any more information" and leave it at that. instead, we get a bunch of back and forth from people "in the know" talking on a public forum, about this super secret super cool project that will come "eventually". You have to remember your customers (and potential customers) are the ones reading these posts. It's not some internal forum where everyone is going to get your inside jokes, and talk about how amazing the project is.

If you can't talk about it. Don't. It's pretty simple. Doing things how Spark/Bigpipe people have been doing it here, has done nothing but turn customers off of your services. I for one, will never ever use your services, and will tell others not to, simply due to your lack of openness about what's going on with things that directly affect your customers. There's no "damned if you do, damned if you don't" stop playing the victim here. Be honest with your customers, and give them factual, actionable information. Not cryptic crap about super secret things that you can't talk about (yet can't wait to tell everyone you can't talk about them on a public forum). We get it, you're "in the know" and the rest of us aren't. At this point it's certainly not doing you or your company any favors.