hio77: ... Sure they appear to be having a slight teething issue.
They've also been doing this long enough in multiple locations. From their About page: 'A long time ago, at a computer not far away, our hero Sam Crawford was hard at work ...' The MLab site linked above states 'Founded in 2008, SamKnows works alongside ...'
10 years later, I would have hoped they had ironed out a lot of the wrinkles in their go-live process.