Just had a visit from a Trust Power Sales Rep

Forums › New Zealand Broadband › Just had a visit from a Trust Power Sales Rep

1 | 2 | 3 | 4 | 5

2476 posts

Uber Geek

Lifetime subscriber

#2052905 10-Jul-2018 20:32

geocom:

Davout:

Pretty much. Who is the relevant authority that I should complain to?

Seeing as you did not fall for their "sales tactic" the commerce commission is likely to be your best bet.

Definitely the Commerce Commission although the better your evidence then the better the result.

scuwp

3880 posts

Uber Geek

#2052996 10-Jul-2018 22:08

Are they like other providers who contract out their door to door sales? Trustpower may be keen to learn what their contractors are doing. Perhaps they are worth contacting first?

Lazy is such an ugly word, I prefer to call it selective participation

mattwnz

20108 posts

Uber Geek

#2053002 10-Jul-2018 22:32

I got one of their mailers in my letter box with the 'free tv' offer, and did have a quick look at the offer online. The problem is that it is very difficult to compare pricing of the combined offer, to what I have currently got with Spark and Genesis. Power pricing is extremely confusing and time consuming to compare, especially when you factor in gas as well. I think the better deal for me was a free broadband for 6 months. But I am not a fan of 24 month contracts, especially for power. But I may look into it in more depth when my current 12 month contract is due to end with my current ISP

quickymart

13785 posts

Uber Geek

ID Verified

#2053036 11-Jul-2018 06:03

I thought they charged you for leaving them, even if your contract had run out?

BlueShift

1692 posts

Uber Geek

#2053078 11-Jul-2018 08:33

I highly recommend Consumer Magazine's "Do Not Knock" stickers. I got a handful from the Resene shop a year or three back and have only had one salesperson knock in all that time. They left quickly when I pointed at the sticker, and the company apologised when I mentioned it on Twitter.

Doesn't keep the religious types away though.

taneb1

509 posts

Ultimate Geek

ID Verified

Trusted

Mercury

#2054359 11-Jul-2018 14:16

Hi @davout,

Thank you for bringing this to our attention.

We have strict rules and guidelines in place regarding our doorknockers and how they portray our brand and services, but in this instance, it appears that this has not been the case and is extremely disappointing to see.

We would like to investigate this further. If you could please PM me your Name and Address – I will escalate this onto the appropriate team.

Thanks,

Tane

Any comments made are my personal views and does not represent those of my employer

meesham

973 posts

Ultimate Geek

#2054635 11-Jul-2018 22:11

BlueShift:

Doesn't keep the religious types away though.

I made a modified version for our front door:

I have a CCTV camera watching the front door and it's pretty satisfying seeing them read it and leave.

Tradepub

Free professional, reference and technical white papers (affiliate link).

richms

28066 posts

Uber Geek

Trusted

Lifetime subscriber

#2054638 11-Jul-2018 22:13

If you want me to answer the door you need to have a van in the driveway with a courier name on it and be carrying a box.

Richard rich.ms

coffeebaron

6213 posts

Uber Geek

Trusted

Lifetime subscriber

#2054652 11-Jul-2018 22:21

richms:
If you want me to answer the door you need to have a van in the driveway with a courier name on it and be carrying a box.

Or Chorus with a roll of fibre for your install :)

Rural IT and Broadband support.

Broadband troubleshooting and master filter installs.
Starlink installer - one month free: https://www.starlink.com/?referral=RC-32845-88860-71
Wi-Fi and networking
Cel-Fi supply and installer - boost your mobile phone coverage legally

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com

mattwnz

20108 posts

Uber Geek

#2054654 11-Jul-2018 22:25

I wonder how long it will before door knocking for business, and hawking is banned. Luckily we do have the door to door sale act, which I believe allows people to cancel a contract within a certain period of time, but I don't think too many people are aware of it.

richms

28066 posts

Uber Geek

Trusted

Lifetime subscriber

#2054656 11-Jul-2018 22:30

coffeebaron:
richms:

If you want me to answer the door you need to have a van in the driveway with a courier name on it and be carrying a box.

Or Chorus with a roll of fibre for your install :)

I would be out there waiting for them with some cold redbull for them. No knock needed ;)

Richard rich.ms

SATTV

1643 posts

Uber Geek

ID Verified

#2054710 12-Jul-2018 07:51

mattwnz:

Luckily we do have the door to door sale act, which I believe allows people to cancel a contract within a certain period of time, but I don't think too many people are aware of it.

I had a door knocker from Compass comunications offering unlimited inter long before others had it, in their paperwork it said it would take 8 days before they would take over my broadband, you can cancel a door to door sales contract without penalty inside seven days.

Sadly I went with them and regretted every second of it.

I know enough to be dangerous

XinfinityoO

215 posts

Master Geek

#2054864 12-Jul-2018 10:43

quickymart: I thought they charged you for leaving them, even if your contract had run out?

hope that is not true and surely not legal if your contract has expired you can leave without any penalties. I am with TrustPower and leaving them soon as my contract is expiring. I did have speed issues when they initially connected the fiber but i complained and they sorted it out in 2 weeks, since then it has been great, no issues

Davout

111 posts

Master Geek

#2055398 12-Jul-2018 22:09

taneb1:
Hi @davout,

Thank you for bringing this to our attention.

We have strict rules and guidelines in place regarding our doorknockers and how they portray our brand and services, but in this instance, it appears that this has not been the case and is extremely disappointing to see.

We would like to investigate this further. If you could please PM me your Name and Address – I will escalate this onto the appropriate team.

Thanks,

Tane

Thanks!

raytaylor

4008 posts

Uber Geek

Trusted

#2055400 12-Jul-2018 22:11

richms:

If you want me to answer the door you need to have a van in the driveway with a courier name on it and be carrying a box.

I signed ATL forms with all the couriers and gave them the code to a box so I dont even have to answer for them

Ray Taylor

There is no place like localhost

Spreadsheet for Comparing Electricity Plans Here

1 | 2 | 3 | 4 | 5