XinfinityoO:quickymart: I thought they charged you for leaving them, even if your contract had run out?hope that is not true and surely not legal if your contract has expired you can leave without any penalties. I am with TrustPower and leaving them soon as my contract is expiring. I did have speed issues when they initially connected the fiber but i complained and they sorted it out in 2 weeks, since then it has been great, no issues
I dont see why a disconnection fee is illegal. The contract that most people agree to could theoretically contain a disconnection fee which is a separate item from the minimum service term. Most people think that the minimum service term is their "contract".
An early termination fee is perfectly legal if it is a realistic cost incurred by the retailer, and i assume a disconnection fee would be too.