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  Reply # 2056486 15-Jul-2018 15:34
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Sorry for the tangent, but who would be the cheapest power supplier, for a house of 4, running a heater and a dryer (not all the time)?


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  Reply # 2056492 15-Jul-2018 15:59
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quickymart:

Sorry for the tangent, but who would be the cheapest power supplier, for a house of 4, running a heater and a dryer (not all the time)?



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  Reply # 2056530 15-Jul-2018 16:16
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quickymart:

 

Sorry for the tangent, but who would be the cheapest power supplier, for a house of 4, running a heater and a dryer (not all the time)?

 

 

Multiple times I have done a comparison using my actual bill (not a questions and guess website wizard) and consistently find that Contact Energy is the cheapest when you use the email-only invoicing and prompt payment discount. 

 

 





Ray Taylor
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www.ruralkiwi.com

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  Reply # 2056535 15-Jul-2018 16:21
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raytaylor:

 

quickymart:

 

Sorry for the tangent, but who would be the cheapest power supplier, for a house of 4, running a heater and a dryer (not all the time)?

 

 

Multiple times I have done a comparison using my actual bill (not a questions and guess website wizard) and consistently find that Contact Energy is the cheapest when you use the email-only invoicing and prompt payment discount. 

 

 

But the cheapest depends upon supply area so is @quickymart in the Hawkes Bay too?

 

In Lower Hutt, where I live, they've not been cheapest.


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  Reply # 2056593 15-Jul-2018 18:30
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Sorry, this is on the North Shore. Currently with Genesis.


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  Reply # 2056605 15-Jul-2018 19:02
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I got one of them 'Sales People don't knock' stickers on our front door. It works a treat.


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  Reply # 2056644 15-Jul-2018 20:14
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raytaylor:

 

XinfinityoO:

 

quickymart: I thought they charged you for leaving them, even if your contract had run out?

 

hope that is not true and surely not legal if your contract has expired you can leave without any penalties. I am with TrustPower and leaving them soon as my contract is expiring. I did have speed issues when they initially connected the fiber but i complained and they sorted it out in 2 weeks, since then it has been great, no issues

 

I dont see why a disconnection fee is illegal. The contract that most people agree to could theoretically contain a disconnection fee which is a separate item from the minimum service term. Most people think that the minimum service term is their "contract". 

 

An early termination fee is perfectly legal if it is a realistic cost incurred by the retailer, and i assume a disconnection fee would be too. 

 

I took the option of looking on their website and read some terms and conditions (page contains 10 links to pdf's for different offers) and found references to early termination fees which are clearly spelt out as applicable when term contracts are broken. One pdf document (linked on their Service Terms and Conditions page) does say that if you terminate your agreement with them you "may be liable for any applicable disconnection and termination fees" but I didn't find any reference to a disconnection fee anywhere else (but only looked at a few T&C's from my first link), especially not a $$ amount so, *if* there is one, it's somewhat less than upfront. Maybe @taneb1 could clarify as it's certainly not helpful to have potential misinformation flying around.


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Trustpower

  Reply # 2057169 16-Jul-2018 15:48
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Hi All,

 

Firstly – Thank you for Davout for bringing this situation to our attention.

 

I have responded to Davout privately, but can confirm that we take situations like this very seriously.

 

This has been addressed with both the agent directly involved, and with our entire Mobile Sales agent team.

 

In regards to the question above - The termination/disconnection fee’s for each contract varies on the bundle, services and promotion a customer selected to sign up for.

 

Any applicable fees are communicated to our customer at time of signup (Via doorknocker, online or over the phone) and are also communicated in writing as part of the welcome letter/email.

 

Thanks

 

Tane





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  Reply # 2060029 21-Jul-2018 15:53
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I just had a Trustpower sales rep visit me again. She claimed that I could sign up for 6 months free on a 2 year contract. And then pay a $300 break fee to exit the contract once the 6 months free expires. In effect saying that I could get gigabit UFB for just $50 per month. Although I would also have to pay more for power as well.

I'm doubtful that the break fee on such a contract would only be $300. (will check the Trustpower website later)

The opening sales pitch started off with her claiming that I could save $900. That was before she had even asked me any details about what I currently pay for. That savings amount quickly dropped to a lower amount once I told her what I currently pay for power and internet.

So a classic bait and switch. Would Trustpower have honored the $900 saving if I had said "Ok, I'll sign up" straight after she told me that saving?

What about if my internet costs consisted of paying $30 per month for some mobile data? The only way I could save $900 in that scenario would be if Trustpower paid me to use their internet.





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  Reply # 2060085 21-Jul-2018 16:56
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DamageInc:

 

scuwp: Friends don’t let friends sign up with Trustpower.

 

Oh dear, we're with Trustpower, are they that bad?

 

 

The only reason why you would want to be with trust power is if you live in the tauraunga area and are a qualifying consumer of the Tauranga Energy Consumer Trust -and- if the cheque you recieve each November for $435 is more than the annual savings you would make by selecting a different power retailer.

 

Basically if you live in tauraunga you should be with Trustpower (for power) unless another retailer can save you more than $35 per month. Choose power and broadband if you are happy with their broadband service, and you cant save more than $9 per month by selecting a different broadband provider. 

 

 

 

Source http://www.tect.org.nz/cheques-and-cards 

 

TECT owns 26% and Infratil owns 50% so if you have infratil shares then you might see more of a benefit of being with trustpower than just being a TECT consumer through that would probably be very diluted to the point where it is only cents per year. 





Ray Taylor
Taylor Broadband (rural hawkes bay)
www.ruralkiwi.com

There is no place like localhost
For my general guide to extending your wireless network Click Here




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Trustpower

  Reply # 2060935 23-Jul-2018 11:40
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Aredwood: I just had a Trustpower sales rep visit me again. She claimed that I could sign up for 6 months free on a 2 year contract. And then pay a $300 break fee to exit the contract once the 6 months free expires. In effect saying that I could get gigabit UFB for just $50 per month. Although I would also have to pay more for power as well.

I'm doubtful that the break fee on such a contract would only be $300. (will check the Trustpower website later)

The opening sales pitch started off with her claiming that I could save $900. That was before she had even asked me any details about what I currently pay for. That savings amount quickly dropped to a lower amount once I told her what I currently pay for power and internet.

So a classic bait and switch. Would Trustpower have honored the $900 saving if I had said "Ok, I'll sign up" straight after she told me that saving?

What about if my internet costs consisted of paying $30 per month for some mobile data? The only way I could save $900 in that scenario would be if Trustpower paid me to use their internet.

 

Hi @aredwood

 

Thank you for bringing this to our attention.

 

As mentioned earlier in the thread - We have strict rules and guidelines in place regarding our doorknockers and how they portray our brand and services.
We would like to investigate your experience further to identify the agent involved and have this addressed.

 

If you would like to PM me your Address - I'd be happy to escalate this onto the appropriate team.

 

Thanks

 

Tane





Any comments made are my personal views and does not represent those of my employer


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  Reply # 2077221 22-Aug-2018 08:41
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I had a Trustpower sales rep knock on the door the other night. He began by showing me on his tablet the Chorus site with my address saying I could have 100mbps Internet - I replied I already have fibre at 100mbps. Not a good start offering me something I know I already have. He then asked how much I pay and who it's with. I replied it's under contract for another 12 months. He asked how much the break fee is. I replied, I don't know without looking it up, probably $300. He said they could give me $300 credit if I signed up right now. He then asked who my power was with. I replied it's under contract for another 12 months, are you going to pay both contract break fees? He left.

 

I can see how the sales tactic saying you can get faster Internet even though you may already be on fibre and at that speed could trap people who aren't technically minded.

 

I had a Vodafone sales rep knock on the door 2 days before this guy and he too said I could get fibre and/or get faster speeds, but this time without the help of the Chorus site on a tablet to show me. He also left when I said I was on contract for another 12 months.

 

So they must all be using the same sales technique.


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  Reply # 2077330 22-Aug-2018 12:03
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I've got only 21 Days left in contract with Trustpower. I'm starting to get excited.


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  Reply # 2082357 1-Sep-2018 13:37
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I just signed up a couple nights ago with a trustpower d2d sales person. I have 10 days to cancel, so am doing my due diligence this weekend.

Tbh, the deal is appealing. Cheaper power rate locked for 2yrs. And a free Samsung appliance. Probably go for the UHD TV 55".

The gig fibre plan costs the same as I'm paying currently though.

My only concern would be whether or not their internet connection is reliable. Found a reddit thread where the majority of people there didn't have any complaints.

Any body here have service problems with them? Or something else I should be aware of?


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  Reply # 2082466 1-Sep-2018 16:23
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Have you actually checked power prices in your area? As in Auckland, the Trustpower rep couldn't beat what I was currently paying for power from Meridian.

As for the TV, the deal could be very good value. If you need a new TV, and you would otherwise only be able to buy a new TV on hire purchase. Probably not so much, if the TV would only be used as a secondary TV, or flicked on Trademe.





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