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Topic # 239552 23-Jul-2018 15:27
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Just need to whinge more than anything so feel free to ignore :)

 

We've got three boards up in Otaki saying fibre will be ready October 2017, March 2018 and June 2018. We're a small town so I'd expect them to be the same, but never mind.

 

I receive an email on 12 July to say it's now available in my street, so I place my order, setup the scope meeting on Wednesday 18th AM and the install for Monday 23rd AM. I receive confirmation and I sit back and relax. By Tuesday evening I've received four 'contacts' with two telling me the appointment is AM and two PM. In the evening I receive a text from a Chorus fella confirming PM which isn't what I ordered but I have the day off so I let it slide.

 

Wednesday PM comes and they get cracking at 1:30pm. The install is not difficult they say, cabling from the ETP to ONT where I want it is easy they say. A couple of hours later they come in to say they cant get the cable down to the house as the last 'hole' is 100m up the street. They need something more powerful to blow it down so will come back on Saturday with better equipment.

Come Saturday and they are out there again, digging up the grass, but a much bigger hole this time and a couple of hours later I notice they are gone. There is still no ETP on the side of the house and still only the copper in the tube into the house. I assume they will take care of it on Monday.

 

So now it's 3pm on Monday. Do you think they have turned up ? Do you think there has been any contact ?

 

So I contact Chorus on Twitter, who offered to help last week with the AM/PM fiasco and now I receive an email stating it's been rescheduled to 23 September, two months away !


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  Reply # 2061103 23-Jul-2018 16:25
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My pick would be the physical network build has a fault they've uncovered and requires remediation, hence the long time frame.

 

The companies doing the installs aren't the ones who do the network build, so if they've found a fault they need to go through the process of remedial work being done by the original contractor.

 

 




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  Reply # 2061910 24-Jul-2018 19:51
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I came home today to find a 4m2 area of my lawn dug up around the existing copper access to under the house. No notification or contact from Chorus so maybe it was a massive mole.


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  Reply # 2062118 25-Jul-2018 10:24
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martyyn:

 

I came home today to find a 4m2 area of my lawn dug up around the existing copper access to under the house. No notification or contact from Chorus so maybe it was a massive mole.

 

 

That is disgusting. Surely they have no right to do this without communicating their intentions to you.




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  Reply # 2062122 25-Jul-2018 10:31
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I'm pretty sure I read in another thread they can do 'basic' stuff like this without explicit consent as long as they 'put it right' afterwards. Grass does grow back after all.

 

If it gets me my fibre then it's not a problem, I would just have liked some notice they would be on the property and they would be digging the lawn up that's all, especially after I took the day off on Monday and they didn't turn up at all. 

 

 


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  Reply # 2062130 25-Jul-2018 10:44
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At least its grass!! Here's a street in my neighbourhood which is looking pretty shoddy right now.  One can only hope they are coming back to use concrete rather than the mix and matching here.  It makes me realise how backward our councils are.  If you go somewhere like the gold coast they have 2sqm footpath slabs in a standardised design.

 

 

 

 

 




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  Reply # 2062135 25-Jul-2018 10:50
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We have that up and down our street too, but Chorus has been in the local paper saying it will all be taken care of at the end.

 

The patch outside the neighbours driveway has been dug up and relaid three times in the last two weeks. Last week it had a river of water pouring out of it, so who knows what they managed to do then.


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