Trustpower: landline not working advice please

Forums › New Zealand Broadband › Trustpower: landline not working advice please

xyeovillian

178 posts

Master Geek
+1 received by user: 9

Topic # 239958 13-Aug-2018 09:19

I don't know if this is in the right forum?

I have just switched ISP from stuff to trustpower, previous my phone was done through an ATA box connected by ethernet and the landline was connected to the ATA, it was handy as you downloaded the phone app from stuff so you could use your mobile to phone any where in the country free only landlines.

My problem is I have disconnected the ATA and the landline doesn't work but the mobile app is still working. Are there any phone technician here that can help. I have tried contacting Trustpower but haven't had a reply surprise, I don't think they know either.

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378 posts

Ultimate Geek
+1 received by user: 127

Trusted

Emergency Management

Reply # 2072475 13-Aug-2018 09:23

What provider did you have your calling through?

If its 2talk there is a known outage right now

wellygary

3597 posts

Uber Geek
+1 received by user: 1056

Reply # 2072478 13-Aug-2018 09:32

Was the "landline" number from Stuff?, if so you did port it to another provider before you cancelled the service?

xyeovillian

178 posts

Master Geek
+1 received by user: 9

Reply # 2072481 13-Aug-2018 09:39

wellygary:

Was the "landline" number from Stuff?, if so you did port it to another provider before you cancelled the service?

It was my original copper landline 07 *** **** number that was from Telecom!

ResponseMediaNZ

378 posts

Ultimate Geek
+1 received by user: 127

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Emergency Management

Reply # 2072482 13-Aug-2018 09:44

xyeovillian:

wellygary:

Was the "landline" number from Stuff?, if so you did port it to another provider before you cancelled the service?

It was my original copper landline 07 *** **** number that was from Telecom!

Did you get them to port that number from Stuff to trustpower?

wellygary

3597 posts

Uber Geek
+1 received by user: 1056

Reply # 2072483 13-Aug-2018 09:45

xyeovillian:

wellygary:

Was the "landline" number from Stuff?, if so you did port it to another provider before you cancelled the service?

It was my original copper landline 07 *** **** number that was from Telecom!

Yes, but who was providing the service? Were you paying Spark as well as Stuff or just Stuff?....

robjg63

2818 posts

Uber Geek
+1 received by user: 569

Reply # 2072484 13-Aug-2018 09:47

xyeovillian:

My problem is I have disconnected the ATA and the landline doesn't work but the mobile app is still working.

Of course the 'landline' wont wont. Why dont you just reconnect the ATA?

Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler

Aredwood

3401 posts

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Subscriber

Reply # 2072486 13-Aug-2018 09:48

I thought that Trustpower uses the ONT for phone. (assuming that you are using fibre of course)

Try plugging your phone into the Phone1 port of the ONT.

xyeovillian

178 posts

Master Geek
+1 received by user: 9

Reply # 2072500 13-Aug-2018 09:52

Did you get them to port that number from Stuff to trustpower? Yes

Of course the 'landline' wont wont. Why dont you just reconnect the ATA? Because I would like to use it as normal landline like before having stuff fibre

Oblivian

2981 posts

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Reply # 2072502 13-Aug-2018 09:59

One person supports this post

Yeah nah.

Once you Go Voip, good luck going back to copper.

End game is to remove the copper nationwide. If you change ISP and had VoIP provided line. It'll stay that way.

Tiz a different thing having a copper line, and getting that xferred to VoIP and then sending it over fibre/internet/vdsl to you.

robjg63

2818 posts

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Reply # 2072522 13-Aug-2018 10:20

xyeovillian:

Of course the 'landline' wont wont. Why dont you just reconnect the ATA? Because I would like to use it as normal landline like before having stuff fibre

You didnt mention that you had gone from fibre back to copper and wanted an old copper landline.

So you are now back on copper?

Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler

xyeovillian

178 posts

Master Geek
+1 received by user: 9

Reply # 2072534 13-Aug-2018 10:32

robjg63:

xyeovillian:

Of course the 'landline' wont wont. Why dont you just reconnect the ATA? Because I would like to use it as normal landline like before having stuff fibre

You didnt mention that you had gone from fibre back to copper and wanted an old copper landline.

So you are now back on copper?

No it went from copper to the ATA box which I had to buy from stuff, when I signed with stuff fibre so I don't know whether I can still have copper with Trustpower and use my landline that I have had for 15 years.

I can still use my mobile with the stuff phone app to call only landlines here in NZ.

robjg63

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Reply # 2072538 13-Aug-2018 10:40

xyeovillian:

robjg63:

xyeovillian:

Of course the 'landline' wont wont. Why dont you just reconnect the ATA? Because I would like to use it as normal landline like before having stuff fibre

You didnt mention that you had gone from fibre back to copper and wanted an old copper landline.

So you are now back on copper?

No it went from copper to the ATA box which I had to buy from stuff, when I signed with stuff fibre so I don't know whether I can still have copper with Trustpower and use my landline that I have had for 15 years.

I can still use my mobile with the stuff phone app to call only landlines here in NZ.

You had a copper line that was also a phone line.

You went to stuff fibre. So you cant have an old style phone 'line' on fibre your phone number was moved to VOIP.

This means it is fully digital only. That's why you can have an app on your mobile phone - your 'landline' number is effectively an internet service and your 'landline' will always require an internet connection to work.

The ATA connects to the internet and VOIP supplier and allows you to plug an ordinary old analogue phone into the ATA and make/receive calls.

It would seem that Stuff are maybe still providing the phone service.

If it had been moved to Trustpower, the app on your phone should probably have broken.

If you plug your ATA back into your internet connection does the old phone work?

Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler

xyeovillian

178 posts

Master Geek
+1 received by user: 9

Reply # 2072558 13-Aug-2018 11:12

If you plug your ATA back into your internet connection does the old phone work?

Yes it works but if we uninstall the stuff fibre phone apps on our mobiles we won't be able to make or receive calls on our mobiles to landlines

wellygary

3597 posts

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Reply # 2072570 13-Aug-2018 11:45

One person supports this post

Correct, you will need a 3rd party VOIP app like Zoiper,

The Stuff app will not work with another provider....

robjg63

2818 posts

Uber Geek
+1 received by user: 569

Reply # 2072572 13-Aug-2018 11:49

One person supports this post

If the Stuff app is still working on your mobile, then I would guess that Stuff still have your phone number.

The ATA doesnt really care who the internet connection is with - you could take it to another house with an internet connection and plug it in and it should most likely work. It will have been set up with settings (from stuff?) so it knows how to connect with the provider of the phone number (as mentioned maybe this is still Stuff).

You wont be able to plug your old phone into the old phone jack point in the wall. To do that you would somehow need to make sure the copper line was reconnected to the old copper network and configured etce etc. I think once this has been disconnected you cant easily go back. But why would you want to?

What are you really wanting to happen here?

You still want an app on your phone and a telephone that will ring in your house?

Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler

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