Chorusnz:Hey Coil,
Sections of that wall look brand new, yet the reinstatement of the concrete driveway appears to be quite old. I’d say this was a previous install that’s been moved due to having the fence replaced. However it should not be left in this state, If you could please private message us with the address so we can investigate further and get it resolved.
@antoniosk last year we performed around 150 thousand Fibre installs. While we’re definitely not happy that some poor install jobs still slip through the cracks in the grand scheme of things, over all those installs, most are done very well.
^Richard
Hi Richard
At least chorus is on here brave enough to comment... and we all know you have to do your best to represent the org, so good on you.
Most people won’t know what’s acceptable, reasonable, dodgy or just plain rubbish. I’m sure many of the jobs are reasonably well done, but I’m also sure there is a silent majority who haven’t said a word. The shambles of CGA in retail shows you how much poor behaviour has been gotten away with over the years... for fibre im confident the prevailing attitude has been ‘sure’.
The community on GKZ find it amusing and post install photos, more for amusement and comment - but what this small group is able to capture is regular in frequency. imagine what would happen if a larger audience were to come on here and comment if prodded into action?
Perhaps Chorus could comment on what the post-install process is meant to be? As I recall in the early work on UFB - which I participated in while at TCL, ever so lightly - the homeowner was meant to sign off as ‘yup it’s good’ and the install crew was meant to take photos to prove that was a correct statement....