Stuff Fibre outage? Wed 29th August 2018 at 9:58am

Forums › New Zealand Broadband › Stuff Fibre outage? Wed 29th August 2018 at 9:58am

JEDENZED

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Topic # 240254 29-Aug-2018 10:00

Anyone else in this boat? I've tried reseting the ONT and router, no joy. Have left a live chat message for them and a voicemail on their support phone line. Their website also appears to be down...

Weather perhaps?

I'm in Hamilton by the way and posting/connecting to the forums via tethered hotspot on my phone...

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Biddle Corp

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Reply # 2080672 29-Aug-2018 10:07

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Devoli have had an outage.

Spark Fibre don't actually own any infrastructure or have their own network - they just use Devoli.

timmmay

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Reply # 2080673 29-Aug-2018 10:09

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I can confirm the website is... mostly stuffed. CloudFlare is showing a cached copy of their website. They don't seem to have a service status page, but you could try them on twitter. Hopefully they have a backup internet connection from another ISP...

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JEDENZED

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Ultimate Geek
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Reply # 2080674 29-Aug-2018 10:10

sbiddle:

Devoli have had an outage.

Spark Fibre don't actually own any infrastructure or have their own network - they just use Devoli.

Cool, thanks for that info. Still standing by for any reply from Stuff... I'm migrating my website to a new hosting provider today so not exactly the best timing for my first and only outage in two years of being with them...

sbiddle

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Reply # 2080676 29-Aug-2018 10:14

JEDENZED:

sbiddle:

Devoli have had an outage.

Spark Fibre don't actually own any infrastructure or have their own network - they just use Devoli.

Cool, thanks for that info. Still standing by for any reply from Stuff... I'm migrating my website to a new hosting provider today so not exactly the best timing for my first and only outage in two years of being with them...

There have been a few Devoli outages that have affected Stuff badly in recent times. Devoli do have a good network and I know people there, but seem to just run into bad luck when it comes to issues.

l43a2

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Reply # 2080682 29-Aug-2018 10:35

sbiddle:

Devoli have had an outage.

Spark Fibre don't actually own any infrastructure or have their own network - they just use Devoli.

Spark Fibre? :P

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JEDENZED

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Ultimate Geek
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Reply # 2080688 29-Aug-2018 10:46

Back up and running now. Zero reply from Stuff team to any of my queries though... I went onto their live chat widget on my phone and there were 12 ahead of me in the queue so obviously a fair few of us in the same boat...

unsignedint

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Master Geek
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Reply # 2080882 29-Aug-2018 16:19

Down again?

sbiddle

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Reply # 2080886 29-Aug-2018 16:25

Yip another Devoli outage

http://status.as45177.net/pages/incident/599b618c93387925050007f5/5b861e0d6e11ed036458c279

unsignedint

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Master Geek
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Reply # 2080893 29-Aug-2018 16:30

Now, I’m no network engineer, but presumably they have “reduntant everything”.. or do they? What single of point of failure could cause their entire network to go down? I know stuff happens, it’s not a derogatory comment, I’m just quite curious :-)

MikeB4

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Reply # 2080896 29-Aug-2018 16:33

unsignedint: Now, I’m no network engineer, but presumably they have “reduntant everything”.. or do they? What single of point of failure could cause their entire network to go down? I know stuff happens, it’s not a derogatory comment, I’m just quite curious :-)

A man with a digger

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unsignedint

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Master Geek
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Reply # 2080901 29-Aug-2018 16:39

MikeB4:
unsignedint: Now, I’m no network engineer, but presumably they have “reduntant everything”.. or do they? What single of point of failure could cause their entire network to go down? I know stuff happens, it’s not a derogatory comment, I’m just quite curious :-)

A man with a digger

I know you are kidding, but surely not. They must have redundant fibre paths, correct?

I’m guessing a software bug?

MikeB4

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Reply # 2080921 29-Aug-2018 16:52

unsignedint:
MikeB4:

unsignedint: Now, I’m no network engineer, but presumably they have “reduntant everything”.. or do they? What single of point of failure could cause their entire network to go down? I know stuff happens, it’s not a derogatory comment, I’m just quite curious :-)

A man with a digger

I know you are kidding, but surely not. They must have redundant fibre paths, correct?

I’m guessing a software bug?

Yes and no for kidding, a digger caused major tran-tasman issues a few months back. So yeah a man with a digger can create mayhem

Mike
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sbiddle

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Reply # 2080934 29-Aug-2018 16:56

While I don't know the specific cause I know it's not a digger.

MikeB4

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Reply # 2080975 29-Aug-2018 18:08

@sbiddle you are not supposed to touch that switch

Mike
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hio77

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Reply # 2080977 29-Aug-2018 18:17

Seems to be affecting alot to be a software related card outage like Vocus had recently. but wouldn't surprise me if it was something like that..

No matter how diverse you make things, somewhere along the lines it goes through a single point. be that the end users computer, a heavily monitored router, bng or whatever.

It gets very expensive othewise...

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