Fibre MAX Naked Broadband - what speed should I expect?

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Forums › New Zealand Broadband › Fibre MAX Naked Broadband - what speed should I expect?

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BarTender

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#2148256 20-Dec-2018 10:39

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SpartanVXL:
Talkiet: I think you're joking but if you're not going to help yourself then I'm not sure I can be bothered either. Running the test every minute will affect your use.
I agree that upping the frequency was unnecessary. I can see OP's side to doing tests against other endpoints rather than speedtest. I was under the impression that the Samknows testing was to test close to real world speeds to various places. Speedtest is good and all but I've been kicked back and forth before because my speedtests would be fine but connections to places I actually wanted were down or erratic.

I documented the requests that the Samknows box makes vaguely so to not have specific URLs that it was requested posted publicly.

But if you read this post you should have enough information to simulate what Samknows are doing and simulate the speedtest yourself via wget or any other testing tool you prefer.

At least that traffic would be within NZ (assuming Spark have their peering in place)

and

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ABPH011

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#2149316 22-Dec-2018 15:21

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Talkiet:

shk292's analogy was the best. doing a 100MB download every 5 mins to check speed is dumb. By all means schedule a test (I do, but I initially ran the test hourly, and after a few weeks turned that down to 4 hourly).

As for the OPs problem - If he can do the following test:

- Windows machine (Please specify machine specs and windows version and if you have any SW firewalls running. Include the ethernet chipset type)

- Ethernet connected to Huawei 659b

- no other machines running or tests happening (Yes, disconnect the rest of your network and take the Samknows probe out temporarily)

- Use the Speedtest windows app

- Test to ONLY the spark Auckland and Spark Christchruch Speedtest servers (WN is due for an upgrade - it'll almost certainly still give great results but worth focusing on the others)

then I will have a look from our side. Please PM me your account number, current IP address and the test IDs of the speedtests you ran.

I'm not going to look into it myself unless you can test according to the above conditions.

Cheers - N

Test conditions you asked for.

Windows 10.

Ethernet - Realtek PCIe GBE

Spark HG659b

Talkiet

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#2149331 22-Dec-2018 15:47

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What are your PC specs please? Given you're getting above 200 at times and getting up to 300 on the upstream, that confirms you are on the correct profile. The time of the test suggests it's not anything to do with congestion (not on our network - but in theory the OLT port might be congesting - but not at that time).

However without your account number I can't check the profile for sure on our side. At this stage I am still leaning towards a PC issue. Was the windows PC plugged direct into the 659, or via a switch?

Cheers - N

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Please note all comments are the product of my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

ABPH011

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#2149332 22-Dec-2018 15:50

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Windows 10 64Bit

AMD A10-7700K with 8GB RAM

Direct to the router.

Bear in mind I am not saying anything is wrong. What I am asking is that in almost 2 years of paying for MAX I have never seen anything approaching more than 400 down or 300 up. And I see people getting much more than me. So I'm asking.

Jase2985

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#2149394 22-Dec-2018 18:18

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got another device you can use to speedtest? are your drivers up to date?

what motherboard is it? some motherboards have the network card connected via a USB2 connection, not a pcie one, so generally the most you will get is about 300mbps.

cyril7

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#2149395 22-Dec-2018 18:23

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And just at add another option into the test regime, but also acknowledging the Win10 normally does not exhibit issues, can you try maybe a live linux boot and test. And if possible try other test machine with same live os also

Cyril

gorringS

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#2149492 22-Dec-2018 22:17

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Typical results on a max plan

https://www.speedtest.net/result/d/1dd3b161-f381-403e-a57d-c34bdf6eb3bd.png

ABPH011

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#2153708 3-Jan-2019 10:24

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If you are thinking about shelling out for Fibre MAX - this is my "Monthly Report Card (December 2018)" from Sam Knows.

(Testing using the SAM Knows Whitebox cabled to the router directly).

Talkiet

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#2153715 3-Jan-2019 10:34

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ABPH011:

If you are thinking about shelling out for Fibre MAX - this is my "Monthly Report Card (December 2018)" from Sam Knows.

(Testing using the SAM Knows Whitebox cabled to the router directly).

I'm biased but people can decide for themselves based on my expertise and knowledge of the industry, networks etc, and my history here... This is a misleading post. You've given no context, you haven't pointed out that the result includes (several) tests to servers on the other side of the world, and even the NZ test (which currently for Spark does go via Australia) is to a network that accounts for less than 0.2% of our customers' traffic, so is an artificial test at best.

On top of that, the interpretation of the initial set of results is being disputed by more than one ISP and requests for clarification have gone into the appropriate channels but have not yet been answered (understandable given they dropped the report on the last day of work).

For a little better clarity, why don't you generate a report from samknows.one showing the split out download tests? Like this (except I am on 100Mbit)

(Now, this graph below still doesn't fix some of the issues, but it's a MUCH MUCH fairer representation than you show above)

Cheers - N

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Please note all comments are the product of my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

ABPH011

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#2153724 3-Jan-2019 10:56

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Here goes mate...

Maybe worthwhile remembering I have no control over where the whitebox tests. This is sort of the idea I think.

Anyway - I am also not saying this is good/bad or whatever. I posted to hear what others are seeing....

Coil

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#2153725 3-Jan-2019 11:00

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I'd try another machine with a better CPU.

As @talkiet said, the screencap you dropped is a poor representation of the actual issue and performance of the network.

I also do not feel it is appropriate someone with poor fundamental network knowledge has a samknows device and ontop is then posting woefully inaccurate misrepresenting results against the network. How about working with the helpful guys and being a little more thorough instead of just dropping inaccurate results.

Talkiet

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#2153726 3-Jan-2019 11:01

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ABPH011:

Here goes mate...

Maybe worthwhile remembering I have no control over where the whitebox tests. This is sort of the idea I think.

Anyway - I am also not saying this is good/bad or whatever. I posted to hear what others are seeing....

Well I currently only have 100M because faster is pointless for me, but I have just sent through an order to be upgraded to Max so I can see what the samknows box actually does with it.

I can virtually guarantee however that your results are not due to a limitation of the service.

Will be interested to see what Samknows says about my connection which I know is perfect...

Cheers - N

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Please note all comments are the product of my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

ABPH011

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#2153732 3-Jan-2019 11:16

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Coil:

I'd try another machine with a better CPU.

As @talkiet said, the screencap you dropped is a poor representation of the actual issue and performance of the network.

I also do not feel it is appropriate someone with poor fundamental network knowledge has a samknows device and ontop is then posting woefully inaccurate misrepresenting results against the network. How about working with the helpful guys and being a little more thorough instead of just dropping inaccurate results.

Nice. Your response to my real world experience is to assume you know what I do for a living? I suspect you might be surprised by what I do, but that is not the point and frankly I am not interested in slinging match with you or anyone else.

The Whitebox is a device exactly designed to do what I am doing with it. Plug it in and let it be an independant monitor of what one gets. Not some perfect world "though shall not use the network while testing because Spark is awesome" thing.

Let each poor uneducated network noob decide for themselves where they spend their broadband dollars. Or not.

And P.S. - the CPU on the 3 test devices I have used are not busy 2 laptops, one desktop. I5, I7 and A10 CPU's show no appreciable difference. Of course I have no clue what CPU the WhiteBox has.

Talkiet

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#2153733 3-Jan-2019 11:23

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ABPH011:

[snip]

The Whitebox is a device exactly designed to do what I am doing with it. Plug it in and let it be an independant monitor of what one gets. Not some perfect world "though shall not use the network while testing because Spark is awesome" thing.

Let each poor uneducated network noob decide for themselves where they spend their broadband dollars. Or not.

It's not "though shall not use the network while testing because Spark is awesome", it's "please don't use the network while testing so we can try and isolate if there is a problem". It's a _VERY_ basic tenet of testing anything, not just networks.

As for where people spend their dollars. I am spending an extra $30/month so I can better understand the results a customer (who as far as I can tell is having no user impacting issues) is observing. I do that because I want to do every damn thing possible to make our network better, and everyone in my team thinks and acts the same way.

So if that's the sort of behaviour people want in the tech gurus at their ISP, then feel free to spend your BB dollars with us :-)

Cheers - N

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Please note all comments are the product of my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

Coil

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#2153739 3-Jan-2019 11:34

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ABPH011:

Coil:

I'd try another machine with a better CPU.

As @talkiet said, the screencap you dropped is a poor representation of the actual issue and performance of the network.

I also do not feel it is appropriate someone with poor fundamental network knowledge has a samknows device and ontop is then posting woefully inaccurate misrepresenting results against the network. How about working with the helpful guys and being a little more thorough instead of just dropping inaccurate results.

Nice. Your response to my real world experience is to assume you know what I do for a living? I suspect you might be surprised by what I do, but that is not the point and frankly I am not interested in slinging match with you or anyone else.

The Whitebox is a device exactly designed to do what I am doing with it. Plug it in and let it be an independant monitor of what one gets. Not some perfect world "though shall not use the network while testing because Spark is awesome" thing.

Let each poor uneducated network noob decide for themselves where they spend their broadband dollars. Or not.

And P.S. - the CPU on the 3 test devices I have used are not busy 2 laptops, one desktop. I5, I7 and A10 CPU's show no appreciable difference. Of course I have no clue what CPU the WhiteBox has.

I never assumed your position in life at all, I merely observed a low fundamental knowledge, you haphazardly dropping info that has no weight behind it and made a comment. I do not see you saying you tried it on 3 devices, just that weak A10..

The box is designed to plug and play, Also if you want to understand how your line is working, you have to isolate everything that maybe contributing to usage so you get an accurate result. if you cannot understand that then you may as well send that box home mate cause ya wasting ya time and everyone's here.

I think @talkiet is still waiting for your account number to look further into it..

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