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  #2153741 3-Jan-2019 11:36
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@ABPH011 what REAL work impacts to preform ace are you seeing aside from the samknows results which everyone knows are far from perfect at the moment


Talkiet
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  #2153743 3-Jan-2019 11:41
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Coil:

 

ABPH011:

 

Coil:

 

I'd try another machine with a better CPU.

 

As @talkiet said, the screencap you dropped is a poor representation of the actual issue and performance of the network. 

I also do not feel it is appropriate someone with poor fundamental network knowledge has a samknows device and ontop is then posting woefully inaccurate misrepresenting results against the network. How about working with the helpful guys and being a little more thorough instead of just dropping inaccurate results.


 

 

Nice. Your response to my real world experience is to assume you know what I do for a living? I suspect you might be surprised by what I do, but that is not the point and frankly I am not interested in slinging match with you or anyone else.

 

The Whitebox is a device exactly designed to do what I am doing with it. Plug it in and let it be an independant monitor of what one gets. Not some perfect world "though shall not use the network while testing because Spark is awesome" thing.

 

Let each poor uneducated network noob decide for themselves where they spend their broadband dollars. Or not.

 

 

 

And P.S. - the CPU on the 3 test devices I have used are not busy 2 laptops, one desktop. I5, I7 and A10 CPU's show no appreciable difference. Of course I have no clue what CPU the WhiteBox has.

 

 

I never assumed your position in life at all, I merely observed a low fundamental knowledge, you haphazardly dropping info that has no weight behind it and made a comment. I do not see you saying you tried it on 3 devices, just that weak A10.. 

The box is designed to plug and play, Also if you want to understand how your line is working, you have to isolate everything that maybe contributing to usage so you get an accurate result. if you cannot understand that then you may as well send that box home mate cause ya wasting ya time and everyone's here.

I think @talkiet is still waiting for your account number to look further into it.. 

 

 

No, to be fair I have the account number but I am dealing with holidaying and really need it after some pretty hard times at the end of last year. I am not firing up my corp laptop until I get back or unless there's a major CDN issue...

 

Cheers - N

 

 





--

 

Please note all comments are the product of my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.


ABPH011

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  #2153753 3-Jan-2019 11:49
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Boy you dudes get so defensive... I have not even really complained about anything.

 

I sent talkiet my account number on 21-Dec-2018 15:54 and geekzone says he read it about 1 hour later. I have not heard anything back from him about that.

 

I understand the "he must be an idiot" response. I have been around IT call centers most my life so I have even said that at times (do you have the box it came in?").

 

I am not saying I have any problems. I am saying: this is what I see: what do you guys see?

 

I do feel from time to time I see more lag to start on youtube and buffering on various streeming sites (from various devices laptop, desktop, iPad - possibly all with weak CPUs mind you) that I should be seeing. Which is why I started playing around with testing.

 

I understand "remove the variables" also. So the first thing I did was remove all variables. Spark (new and unused - I have my own) router with nothing else connected. 3 different test machines, reset to factory, new network cables, etc. Tested at least two different devices for all the variables I could think of.

 

I have also stopped all "my own" testing for the least 48 odd hours - just in case I might be causing this myself.

 

None of the above made any difference.

 

But I get the sense that you are more interested in defending your patch. That's OK - it's just not what I came here for.

 

Happy new year!




dfnt
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  #2153761 3-Jan-2019 11:58
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What router are you using out of interest?

You've mentioned getting the same with the Spark provided one but you've never mentioned what your one actually is


Talkiet
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  #2153764 3-Jan-2019 12:02
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Ohhhhhhh, that's right. I forgot you were running 100MB download tests every minute.

 

You sent me an email with your account number late afternoon on my last day at work for the year. Apologies in not actioning it then.

 

Youtube traffic won't be coming from offnet unless you are running everything over a VPN so if you're seeing issues there and on other streaming sites then it points back towards a more likely issue on your network (or clients), or on the access line itself - but points away from an issue on our equipment. I'm not trying to deflect, I am just interpreting the data as I see it, and I don't have a script to follow, so sometimes the answers won't be as refined as those through the official support channels.

 

Now that you've stopped your own testing, it would be worth seeing if the samknows results improve. Unless you have a problem affecting your use, I probably won't get to look at your setup until I return to work on the 14th (or shortly afterwards depending on how many grenades I find in my inbox :-)

 

In all honestly I wouldn't (MYSELF) even bother looking into a performance concern if the user is running continuous (every minute) download tests.

 

In any case, I'll be interested to compare your Samknows results to mine when my Max gets activated. I'll be in touch for sure after I have some results to compare.

 

Cheers - N

 

 





--

 

Please note all comments are the product of my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.


ABPH011

25 posts

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  #2153765 3-Jan-2019 12:06
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dfnt:

 

What router are you using out of interest?

You've mentioned getting the same with the Spark provided one but you've never mentioned what your one actually is

 

 

Vigor2860 by DrayTek.


ABPH011

25 posts

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  #2153767 3-Jan-2019 12:09
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Talkiet:

 

Ohhhhhhh, that's right. I forgot you were running 100MB download tests every minute.

 

You sent me an email with your account number late afternoon on my last day at work for the year. Apologies in not actioning it then.

 

Youtube traffic won't be coming from offnet unless you are running everything over a VPN so if you're seeing issues there and on other streaming sites then it points back towards a more likely issue on your network (or clients), or on the access line itself - but points away from an issue on our equipment. I'm not trying to deflect, I am just interpreting the data as I see it, and I don't have a script to follow, so sometimes the answers won't be as refined as those through the official support channels.

 

Now that you've stopped your own testing, it would be worth seeing if the samknows results improve. Unless you have a problem affecting your use, I probably won't get to look at your setup until I return to work on the 14th (or shortly afterwards depending on how many grenades I find in my inbox :-)

 

In all honestly I wouldn't (MYSELF) even bother looking into a performance concern if the user is running continuous (every minute) download tests.

 

In any case, I'll be interested to compare your Samknows results to mine when my Max gets activated. I'll be in touch for sure after I have some results to compare.

 

Cheers - N

 

 

 

 

I have stopped PRTG completely and will leave if off for a couple more days - just in case.

 

I use no outbound VPNs (I do VPN back to my own home network when I use public wifi)

 

Would be good to see what you/others see...

 

Ta.




dfnt
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  #2153777 3-Jan-2019 12:21
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ABPH011:

 

dfnt:

 

What router are you using out of interest?

You've mentioned getting the same with the Spark provided one but you've never mentioned what your one actually is

 

 

Vigor2860 by DrayTek.

 

 

Are you sure the 2860 is even capable of routing a 1gbit wan connection?

 

From a quick google it appears that it's not capable of much in terms of wan to lan throughput?

 

https://forums.overclockers.co.uk/threads/draytek-2860-wan-throughput.18710865/

 

It seems to only be capable of max ~300Mbps


ABPH011

25 posts

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  #2153801 3-Jan-2019 12:35
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dfnt:

 

ABPH011:

 

dfnt:

 

What router are you using out of interest?

You've mentioned getting the same with the Spark provided one but you've never mentioned what your one actually is

 

 

Vigor2860 by DrayTek.

 

 

Are you sure the 2860 is even capable of routing a 1gbit wan connection?

 

From a quick google it appears that it's not capable of much in terms of wan to lan throughput?

 

https://forums.overclockers.co.uk/threads/draytek-2860-wan-throughput.18710865/

 

It seems to only be capable of max ~300Mbps

 

 

The specs suggest it is capable of Gigabit. The OTB shows an orange light, which I means it's syncing at Gigabit. But mostly I base my conclusions on that fact that shelfing the DrayTek and using the Hauwei router instead made no difference to what I was seeing.


cyril7
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  #2153842 3-Jan-2019 13:23
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Hi, yes it has Gig interfaces, but I doubt it will route (with NAT and firewall) at much more than 300 odd Mb/s. We had some of these on a remote network node, when I upgraded that to a Gig UFB connection the tests I did showed it lacking, replaced it with a RB4011, problem went away.

 

Cyril


wired
154 posts

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  #2153843 3-Jan-2019 13:26
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In your first post you showed the SamKnows graph for downloads but it was the aggregated download. Are you able to share the individual download speeds?

 

 

 

In case you are not familiar with how to do this,

 

1) Log into the SamKnows portal.

 

2) along the top of the dashboard, select the period you want to view, for example "week".

 

3) At the bottom of the Download speed metric box, you will see a little graph symbol and "View in Analytics". Click on that link to take to to the full screen view of the download speeds.

 

4) On the left hand side click "Split data"

 

5) click on "Create chart".

 

This will create a graph with four traces on it. Look for the one that says "off-net Domestic". This is the traffic tested within NZ and is not affected by the international links. This is the most reflective of what your connection is doing.

 

If you are not getting results in SamKnows, it could because the Internet traffic has not fallen to less than 64 kbps for less than 30 seconds. The whitebox needs that quiet period to assume that it is safe to start the test. If it finds the traffic increases from non-white box sources during its testing, it should abort the test. For example, your tests running at 1 minute intervals may be enough to suppress the SamKnows box from doing any testing.

 

On my graph, the domestic traffic is constantly at ~100 Mbps (which is the plan that I am on) and interestingly enough to Sydney is also ~100 Mbps. The traces for SFC and London are ~50 Mbps and ~32 Mbps which give me a terrible aggregate download speed like you shared on your first post.

 

 

 

Are you able to share the chart in this thread?


ABPH011

25 posts

Geek


  #2153847 3-Jan-2019 13:32
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wired:

 

In your first post you showed the SamKnows graph for downloads but it was the aggregated download. Are you able to share the individual download speeds?

 

 

 

In case you are not familiar with how to do this,

 

1) Log into the SamKnows portal.

 

2) along the top of the dashboard, select the period you want to view, for example "week".

 

3) At the bottom of the Download speed metric box, you will see a little graph symbol and "View in Analytics". Click on that link to take to to the full screen view of the download speeds.

 

4) On the left hand side click "Split data"

 

5) click on "Create chart".

 

This will create a graph with four traces on it. Look for the one that says "off-net Domestic". This is the traffic tested within NZ and is not affected by the international links. This is the most reflective of what your connection is doing.

 

If you are not getting results in SamKnows, it could because the Internet traffic has not fallen to less than 64 kbps for less than 30 seconds. The whitebox needs that quiet period to assume that it is safe to start the test. If it finds the traffic increases from non-white box sources during its testing, it should abort the test. For example, your tests running at 1 minute intervals may be enough to suppress the SamKnows box from doing any testing.

 

On my graph, the domestic traffic is constantly at ~100 Mbps (which is the plan that I am on) and interestingly enough to Sydney is also ~100 Mbps. The traces for SFC and London are ~50 Mbps and ~32 Mbps which give me a terrible aggregate download speed like you shared on your first post.

 

 

 

Are you able to share the chart in this thread?

 

 

 

 

See my post from this morning -  # 2153724 3-Jan-2019 10:56 .

 

Or are you talking about something else?


michaelmurfy
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  #2153851 3-Jan-2019 13:43
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@ABPH011 I'd be very very careful questioning @Talkiet if I were you - he does know what he is talking about. I'd also advise to calm down as people have only been trying to help but you have not been forthcoming to details. If this continues, I'll just lock this thread.

 

Until you switch back to the Spark HG659 for a few days and prove us wrong I'm calling the root cause of your issue simply that your Draytek can't handle the throughput. Simple as that. There is current issues that'll prevent Samknows from testing fully on Spark from my understanding so you need to test using other methods mentioned in this thread.





Michael Murphy | https://murfy.nz | https://keybase.io/michaelmurfy - Referral Links: Sharesies | Electric Kiwi
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wired
154 posts

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  #2153855 3-Jan-2019 13:51
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ABPH011:


 


See my post from this morning -  # 2153724 3-Jan-2019 10:56 .


Or are you talking about something else?


Sorry took me a while to compose and I missed all the other conversation. Please ignore.

ABPH011

25 posts

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  #2153856 3-Jan-2019 13:59
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Based on some discussion here I have turned off the DDOS filters on the DrayTek and I am seeing a change.

 

It does not expain why changing to the Huawei did not change anything, but I will leave it off for couple days and see what it does.


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