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Topic # 245156 21-Jan-2019 16:02
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Well what do I do now?

 

 

 

From the ISP Original: scoping date 12th Dec, install date - 17th Dec, then the message to say changed to the 10th and the 14th Dec. Woohoo!

 

Then comes the 10th - whoops, nope, scope is scheduled for the 12th, no idea who told the ISP the 10th... And the install is the 17th. Oh well, onwards and upwards

 

12th - scoping, no problem, attached to house

 

17th - install, all connected up, wait, no update light. Off they go to the cabinet. Very sorry, there is an issue with the number I've been assigned, it's connected somewhere else.

 

Off they go. Cool - Good time to give the ADSL notice.

 

...

 

Nothing - I text on Wed to see what's up. "Not been sorted yet, assigned to other team"

 

Ask Stuff Fibre what they know - Chorus "We need to do some work on the records for this order before we can proceed. We've sent it to our records team to investigate, and will notify you once the order is ready to schedule."

 

And then the notification that the install (?) date is now the 9th January

 

...

 

27 Dec -  Still nothing - So I ask Stuff Fibre, and get

 

 from the Chorus portal - it indicates that Civil Tech has been booked for : Wednesday, 9th January, 2019 13:00
(09:45:22 PM) Plad: this is the note I see that Chorus have provided :
(09:45:22 PM) Plad: Tech confirmed that install has been done however there is an issue with the ONT being connected to a different Fibre Flexibility Point and this needs to be fixed.

 

This order has been referred to our service partner rearrangements team to have the records rectified. Once done this will proceed and we will let you know.

 

9 Jan - the install date disappears altogether

 

Contact Stuff Fibre - Chorus have advised that additional build work may be needed before they can complete the installation. Their service partners are working on planning and completing the necessary work and we’ll provide updates as they become available. We don’t currently have an ECD but we’ll let you know as soon as we do.

 

Contact Chorus - Apologies for the delay in your fibre order. The issue is down to internal records regarding the connection at the cabinet. There may be some more build work required in order to get your property connected. This is being followed up tomorrow (10/1) as there currently is not an estimated completion date, we appreciate your patience. 

 

In the mean time, if you haven't got an internet connection it would be worth speaking to your provider to see if there is any service they can offer you in the meantime. 

 

 

 

10 Jan Contact Chorus to check - Nothing

 

 

 

15 Jan Chorus - Sorry for my delayed reply, we’ve got an update form the service company for you. The fault is going to be fixed by the end of the week which means that your provider should be in contact early next week to book in an installation appointment for you.

 

Again, we really appreciate your patience with this, I understand it is frustrating.

 

16 Jan ADSL stops. Just what I need - ask Slingshot if they can reconnect me - Only with a 12 month contract and will take 5 - 10 days. Will just suck it up I guess.

 

 

 

 

21 Jan - Today I got an email to say the install date is now 11 February.

 

 

 

Which brings me to the question.

 

 

 

What do I do now?

 

 


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  Reply # 2164850 21-Jan-2019 16:13
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Why did your ADSL stop? That shouldn't have happened.

 

 





Chorus has spent $1.4 billion on making their xDSL broadband network faster. If your still stuck on ADSL or VDSL, why not spend from $150 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com




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Reply # 2164851 21-Jan-2019 16:15
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Because I stupidly gave them 30 days notice, as I had my fibre installed 


 
 
 
 


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  Reply # 2164871 21-Jan-2019 16:43
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i guess the harsh truth is suck it up, you made a mistake giving the notice. you just have to put up with no internet

 

this doesnt excuse the delays etc via the LFC though.

 

i would never ever get rid of copper until i confirmed the fibre was working, its worth the extra months bill for me


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  Reply # 2164872 21-Jan-2019 16:43
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Walmeister:

 

Because I stupidly gave them 30 days notice, as I had my fibre installed 

 

 

Never give old ISP notice until your Fibre is up and running.

 

You could sign up with another ISP that doesn't need a term contract in the meantime. Bigpipe or Skinny etc.

 

 





Chorus has spent $1.4 billion on making their xDSL broadband network faster. If your still stuck on ADSL or VDSL, why not spend from $150 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com




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Geek


Reply # 2164874 21-Jan-2019 16:46
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Well I won't quit the ADSL before the Fibre is up and running NEXT time ^_^

 

 

 

Any recommendations for interim ADSL?


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  Reply # 2164876 21-Jan-2019 16:49
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Walmeister:

 

Any recommendations for interim ADSL?

 

 

 

 

coffeebaron:

 

You could sign up with another ISP that doesn't need a term contract in the meantime. Bigpipe or Skinny etc.

 


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  Reply # 2165497 22-Jan-2019 15:15
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Please PM me with your address details. I am more than happy to track down your order, look at the notes, and maybe give you a better explanation as to what has happened and why it's taking so long to resolve.

 

Thanks,

 

Simon





The views expressed by me are not necessarily those of my employer Chorus NZ Ltd




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Geek


Reply # 2172552 4-Feb-2019 07:45
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Well today's the day!! (Again) The tech called last night to say the network was all fixed, and that he would just have to come this morning and jiggle the numbers in the ONT... I'ma waiting with bated breath... cool




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Reply # 2173088 4-Feb-2019 21:05
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YAAYAYAYAYAYYAY - ALL DONE!!!!  Up and spectacular cool70 - 80 MBps Thanks for your help guys


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  Reply # 2173090 4-Feb-2019 21:09
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Walmeister:

 

YAAYAYAYAYAYYAY - ALL DONE!!!!  Up and spectacular cool70 - 80 MBps Thanks for your help guys

 

 

That must be over Wi-Fi

 

John


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  Reply # 2173091 4-Feb-2019 21:10
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what plan, 70-80mps is far for a good result for even a 100mbps plan




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  Reply # 2173092 4-Feb-2019 21:11
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Anything is spectacular from 1.5 - 5MBps


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  Reply # 2173093 4-Feb-2019 21:14
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Walmeister:

 

Anything is spectacular from 1.5 - 5MBps

 

 

Oh yes I bet

 

 


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