Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4 
545 posts

Ultimate Geek
+1 received by user: 292


  Reply # 2176237 11-Feb-2019 10:48
One person supports this post
Send private message quote this post

meowsqueak:

 

After requesting the router password, Nova refused in writing to provide access, which completely prevents us from setting up the LAN side of the router or configuring it in any way. What's more, they left it in a state with two unsecured wireless access points which allow anyone to connect to the router without a password. This is completely unacceptable! The contract with Nova has been cancelled immediately and I would wholeheartedly recommend that everyone avoids them like the plague. What a total fiasco!

 

 

Wow. That is unbelievable.


3904 posts

Uber Geek
+1 received by user: 1618

Subscriber

  Reply # 2176258 11-Feb-2019 11:30
One person supports this post
Send private message quote this post

LOL! Someone at Nova doesn't know how to configure their ACS.


 
 
 
 


44 posts

Geek
+1 received by user: 14


  Reply # 2176260 11-Feb-2019 11:32
Send private message quote this post

Hmmm, I'm moving in a month and going from Rural and using wireless to in town with Fibre, so was looking at moving to Nova.  Not sure if I want to now....


2629 posts

Uber Geek
+1 received by user: 1138

Trusted
Lifetime subscriber

  Reply # 2176397 11-Feb-2019 13:11
One person supports this post
Send private message quote this post

I think if the pricing reflected similarly priced CGNAT ISPs where you don't get a real IP address unless it's a static IP.

 

Considering they only have two /21's and one /22: https://bgp.he.net/AS136795#_prefixes then that's a maximum of 5k subscribers so a niche provider in all respects.

 

The problem is providing internet service is a race to the bottom as realistically having true unlimited internet for sub $90 and knowing that you will attract the internet vampires that unless you are large enough to have that sustained by other paying customers it is almost impossible to have a profitable offering.






399 posts

Ultimate Geek
+1 received by user: 26


  Reply # 2210341 3-Apr-2019 20:09
Send private message quote this post

Have I missed something? I assumed one of the reasons for offering broadband was for bundles with power but looking at their website, I actually don't see any real proper bundle. I mean okay there is this https://www.novaenergy.co.nz/broadband-energy-bundle but unless I'm confused it's no better than getting each separately. I mean don't get me wrong, if Nova have really decided not to go down the bundle discount route I think that's a good thing since even Vocus ISPs SlingShot/Orcon now do that to try and reduce churn by making it too complicated for you to move and also generally giving worse rates if you got the best for each. I'm just surprised. Or is it because they're still getting their feet rather than going down the TrustPower route of just jumping all in straight away and damn the consequences?

 

Anyway with the credit up to $350 now, it's actually fairly tempting for a standard fibre plan if you don't mind the CGNAT. Over 12 months at ~$730, it's better than the Slingshot/Stuff/Orcon 6 months half price or 3 months free offers (~$765). Not quite as good as BigPipe's 3 months (~$720) although you have to be away from them for 3 months for that. Way better than 2degrees' $200 account credit assuming you don't have an postpaid mobile plan with them and don't care about the Amazon Prime (~$820).

 

The router thing is somewhat concerning although assuming they've still set it up so a factory reset will return to an unbranded settings, it seems if you don't have a phone line and know what you're doing it's no big deal. Just factory reset it, disable TR069 and assign whatever settings are needed and you're good to go. I guess the only issue is updates. I'm not sure if standard Netcomm updates will work and technically you're probably violating some TOS by installing them yourself You could re-enable TR069 every so often, but there is a risk they will burn in changes preventing access to the router.

 

Of course you could just use your own router. Assuming it's a NF18ACV these seem to be okay for my gigabit plan in a small house but like most Netcomm's they're not that good even compared to by 2 year old TPLink AC1900 which is hardly that fancy. The interface is also a bit crap and my IPv6 seems to regularly die requiring a restart. (Although I'm not sure it's the router.) Mind you the router thing raises questions over how well their technical staff have considered what they're doing so even with your own router it's not free of concern.

 

What settings do they use anyway? DHCP? PPPoE? Do they require vlan tagging?


399 posts

Ultimate Geek
+1 received by user: 26


  Reply # 2210371 3-Apr-2019 21:15
Send private message quote this post

Looking at their T&C https://www.novaenergy.co.nz/general-terms-residential-internet-phone & https://www.novaenergy.co.nz/smart-home-broadband-phone-special-terms-12-month-term I noticed a few things. Firstly it is indeed a NF18ACV. They do mention that they will not provide the username & password for the router so that's something. But they tell you not to have unsecured wifi, despite them supposedly not properly protecting the wifi on the devices the supply and not allowing you to change it!

 

And finally it seems if you use your own "modem" you're technically not eligible for plan and so can't get the credit. I wonder if they have any intention of enforcing this or just a more extreme case of 'if you use your own device don't expect us to offer any support if something goes wrong'? 


447 posts

Ultimate Geek
+1 received by user: 255

Trusted

  Reply # 2210389 3-Apr-2019 21:32
Send private message quote this post

Nil Einne:

 

 

 

What settings do they use anyway? DHCP? PPPoE? Do they require vlan tagging?

 

 

 

 

PPPoE, vlan 10


1 | 2 | 3 | 4 
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Orcon announces new always-on internet service for Small Business
Posted 18-Apr-2019 10:19


Spark Sport prices for Rugby World Cup 2019 announced
Posted 16-Apr-2019 07:58


2degrees launches new unlimited mobile plan
Posted 15-Apr-2019 09:35


Redgate brings together major industry speakers for SQL in the City Summits
Posted 13-Apr-2019 12:35


Exported honey authenticated on Blockchain
Posted 10-Apr-2019 21:19


HPE and Nutanix partner to deliver hybrid cloud as a service
Posted 10-Apr-2019 21:12


Southern Cross and ASN sign contract for Southern Cross NEXT
Posted 10-Apr-2019 21:09


Data security top New Zealand consumer priority when choosing a bank
Posted 10-Apr-2019 21:07


Samsung announces first 8K screens to hit New Zealand
Posted 10-Apr-2019 21:03


New cyber-protection and insurance product for businesses launched in APAC
Posted 10-Apr-2019 20:59


Kiwis ensure streaming is never interrupted by opting for uncapped broadband plans
Posted 7-Apr-2019 09:05


DHL Express introduces new MyDHL+ online portal to make shipping easier
Posted 7-Apr-2019 08:51


RackWare hybrid cloud platform removes barriers to enterprise cloud adoption
Posted 7-Apr-2019 08:50


Top partner named at MYOB High Achievers Awards
Posted 7-Apr-2019 08:48


Great ideas start in Gisborne with hackathon event back for another round
Posted 7-Apr-2019 08:42



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.