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Ultimate Geek
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Topic # 245277 27-Jan-2019 11:37
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Hi all

 

Did a search on the forum but couldn't find any posts about experiences with Nova broadband.

 

Anybody here with them and care to share experience?

 

Fibre has just been switched on at our location so I'm looking to upgrade from VDSL.

 

Currently with Voyager and they have been awesome so was looking to stay with them - but - I'm with Nova for electricity and gas and they have also been good over the time I've been with them.  Nova are offering a $300 account credit over a 12 month term plan so $65 month for 100/20.  It looks like (from screenshots on their site) they supply a Netcomm NF18ACV modem/router for no extra cost.

 

Voyager offer 100/20 at $79 month and charge $225 for a Huawei HG659.

 

Some experiences with Nova would be good and also feedback on the two modem/routers offered.

 

Cheers. 

 

 

 

 


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Mr Snotty
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  Reply # 2168644 27-Jan-2019 22:47
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I'm just going to put this out here - my 2c:

 

I compared the prices of Nova and they seemed rather expensive - not to mention they don't offer anything above 200/20Mbit for UFB (at the same price as Gigabit for other providers). I can't judge on their network but there is very little information on it - there is no mention of IP addressing (is this CGNAT, Dynamic or do you get a Static IP) and there is many references to fair use policies essentially stating if you use more than the average customer Nova may ask you to cut your usage down, or disconnect you.

 

I'd personally still unbundle and go with 2degrees - $200 joining credit, $85/mo (or $75/mo if you have an on-account mobile with them) and 12mo contract with a free Fritz!Box (which is superior to what Nova are offering). This works out to $40 more expensive than Nova over a single year taking in consideration their credit but in return you get a better router and are on a proven, well performing network and long term you'll actually save more.

 

Until Nova (or @noroad) answer questions about the network and how it performs I really can't recommend it especially on a fixed, bundled contract with power. I also recommend comparing power / gas suppliers as what you're paying is likely too much for that too - a quick comparison from Flick Electric / Fixie plan to Nova would mean I would spend on average $10/mo more just for power on a low user plan. If you've got gas bundled and are a higher use household you could have considerable savings waiting for you. Furthermore, I don't support any provider that has a prompt payment discount and treats it as such.

 

By locking your broadband / power / gas together into one bill makes it harder to move any of these aspects to a new provider or take advantage of the actual cheapest price for each utility. You've got far more power by staying contract free with power / gas in terms of savings as providers will often ensure you've got the best deal (instead of fixing you for 1-2 years).





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